Not resolved
2 comments

I used Intelius twice for a people search on 7/27/09 and 9/14/09 and should have been charged $4.95 and $39.95. I have been charged a total of $159.60 so far.

I have emailed them and they said they would reverse the charges but have not done so.

I have contacted BBB and now I'm going to see an attorney, this is so wrong and it needs to stop!! some of the charges are from 24 plus and ID Protect which I did not authorize any of these charges except for the first two

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Intelius_Customer_Support
#98696

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.

Anonymous
#97888

Ok, so you say "unauthorized", but you select to order a product without paying attention to what you are purchasing, then claim "unauthorized" due to your ignorance of how a website operates. When I used Intelius, it was clear, Crystal clear, what selections you lcan order, if you see the same report for two separate prices, a normal person with some common sense would say, Hmm... why the two prices?

You May Also Like