I was looking for a relative and thought Intellus was going to charge me .95 per person. I looked up 2-3 names.
I thought the minimum was more than a dozen with a period of days. When I looked at my credit card balance they had charged me and additional $19.95. I discussed this on the telephone and they advised me that they would delete the amount. Sure, when pigs fly!
The additional issue is that they have my credit card account.
The next step is to contact the Attorney General in the State they operate from. And of course the BBB is another organization to alert.