Got charged for a service I didn't sign up for. Spend lots of time on the phone to straighten it out.
Almost 2 months of unanswered calls and emails only to be told today via email from intelius customer service to "*** IN A SHOE". I asked why he was so rude and was then told "THAT IS WHAT IN IN OUR MANUAL. Yup, no joke, copies of the email will be mailed, emailed and faxed to anyone important I can find in that company. I am just shocked!
People work in the customer service industry and have no customer skills.
I'm tired of them getting away with it. They ruin it for the people who work hard to make customers happy and for us customers who PAY for their services!
Monetary Loss: $25.