Intelius
Reviews and Complaints
Reviews Chart
$19.5K
CLAIMED LOSSES
500
TOTAL REVIEWS
72.4K
PAGE VIEWS
I cancel my membership
I cancel my membership and it's still trying to charge me why is that
ID
AWFUL
I paid $59.00 for a full background on a person. The report came back with no criminal record and no marriages. However, this person has been convicted three times for domestic abuse and he has been married three times. He served a five year prison term in California for domestic abuse. I contacted Intelius customer service and asked for my money back. Honestly, if even some of this was on the report, I would have been okay. There was NOTHING on the report. They said, “no refunds.” Honestly, $59 is a lot If money for nothing. DO NOT USE THIS SERVICE.
ID
Service
Intelius Background Check
I cancelled my membership march 23 an it billed my card
I'm being billed for a membership that I cancelled on march 23. I was wondering how that was?
ID
Location
Syracuse, New York
Service
Intelius Membership
Blatent Fraud
They started billing me the exact day my new cc went into effect, and I had no idea who they even are, had not used their's or anyone else lookup service. I've already called and disputed the charges, next call is to the state of Washington.
ID
Location
Augusta, Georgia
Reason of review
Problems with payment
Billing
I was wrongly charged twice and withdrawn money with out my knowledge from my credit card
ID
Reason of review
Problems with payment
Do not use this service!! I went online to find a service for background checks. to make sure it was accurate I ran one on myself and they were able to get my name and age correct but my criminal background, phone numbers, education were all completely false. I paid...
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ID
Service
Intelius Background Check
Cons
- 100 percent inaccurate data and poor customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
I am preparing a formal consumer complaint to USA.Gov re Intellius.
I am a senior and believe I have been used for several years by your company. I was trying to wipe out of lot of stuff on my computer and came upon a long list of emails for Intelius . All of them seem to have been taking money out of my capital accounts. I have not communicated with Intelius in that last 20-40 years! However when I discovered your continued invasion on my emails last night, I decided to send a formal complaint to the government as they advised. ( had I not decided to clean out my iPhone, this could have gone on until my death. I am demanding a document from your company that lists the number of documents you have emailed to me up to this year and the amount of money that Intelius has subtracted from my banking and other accounts that are in my name. I also request reimbursement for those unauthorized deposit from my accounts to yours. I have been surviving on my pension for quite some time and to find out that Intelius is benefiting from the income of a 72 year old senior (soon to be 73) is both shocking and Illegal. I see that you want copies of my receipts and I would be willing to copy all of them and send them to Intelius when they respond directly to me and I know that I am not being hacked and have actually connected with a real Intelius representative. I look forward to your response A. Cannon (formerly Wiggins)
1 comment
ID
Location
Los Angeles, California
Reason of review
Problems with payment
Inaccurate information provided
Was considering using Intelius to run background checks on future employees for my company. Doing due diligence before signing up for the long term, I ran a background check on myself to check on their accuracy. Found over 50% of the information they provided on me to be incorrect. When I immediately brought this to the Intelius representative's attention I was told that there is not much they can do about it, as they merely report the information; they do not collect it. What good is a background check report if the majority of the information is incorrect? I immediately cancelled my subscription with them, and strongly recommend to not utilize their service.
ID
Location
Cincinnati, Ohio
Service
Intelius Background Check
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund
Wrong party living at my address. Not even relative of that
No don’t know where she lives
ID
Location
Elk River, Minnesota
Service
Intelius Public Record
Reason of review
Bad quality
Important information missing
When you didn't provide the full telephone number, a Google search revealed an obituary for my friend, unfortunately. Intellius did a good job otherwise. Am very grateful for that.
ID
Location
Rome, Georgia
Service
Intelius Public Record
Reason of review
Bad quality
Crooks
I paid .99 and made sure not to sign up for the membership. I cancelled it. I'm still being charged. I am severely disabled and they are stealing from me. I'm always so taken advantage of and have a hard enough time in life just trying to stay alive from my illness I don't need to be dealing with scammers and crooks.
ID
Location
Sterling Heights, Michigan
Service
Intelius Membership
Reason of review
Return, Exchange or Cancellation Policy
I paid $0.99 for a report on someone, 2 weeks later (yesteday), i noticed $29.95 was charged to my bank account for a Plus Membership I never wanted. That closed my bank account not to mention deprived me of the only money I had. Called to cancel ghe membership....
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1 comment
Keep waiting or forget it. They count on you not noticing the part about signing up for regular service after the cheapie trial.
Your call to cancel is inadequate - compose and furnish a formal letter of cancellation and serve it via Certified Mail Return Receipt Requested. Advice - if you only have $30 to your name, don't waste it on dippy websites who collect publicly available data and charge you for their minimum efforts.
ID
Service
Intelius Membership
Reason of review
Pricing issue
Horribly wrong
I went Intelius because they were highly recommened from another web sight that rated back ground check companies. I didn't realize at the time the website recieved "compensation" from intelius. Everyone I searched had wrong information attached to them. I even have two friends that apparently don't even exist because nothing was located on them. It also showed my girl friend as being married to her brother, what public database was that retrieved from. Would've been better off asking a magic eight ball for information. Not everything was wrong, my childhood home addresses was correct and they got my age right. It wouldn't be responsible for anyone to use information gathered from this site for anything but a laugh.
ID
Service
Intelius Background Check
Put me down as older not happy
Put me down as older, not happy
ID
Reason of review
Poor customer service
Unwanted charges
I have received several charges now even after I cancelled with them. Horrible.
ID
Service
Intelius Membership
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I hope you sent the same letter (minus a few irrelevant details) to the company and served it via Certified Mail Return Receipt Requested. This is simply a forum for unhappy people and in no way connects you to the company in question.