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I cancel my membership

1.1
Details
I cancel my membership and it's still trying to charge me why is that
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ID
#1535550 Review #1535550 is a subjective opinion of poster.

AWFUL

I paid $59.00 for a full background on a person. The report came back with no criminal record and no marriages. However, this person has been convicted three times for domestic abuse and he has been married three times. He served a five year prison term in California for domestic abuse. I contacted Intelius customer service and asked for my money back. Honestly, if even some of this was on the report, I would have been okay. There was NOTHING on the report. They said, “no refunds.” Honestly, $59 is a lot If money for nothing. DO NOT USE THIS SERVICE.
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ID
#1529731 Review #1529731 is a subjective opinion of poster.
Service
Intelius Background Check

I cancelled my membership march 23 an it billed my card

I'm being billed for a membership that I cancelled on march 23. I was wondering how that was?
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ID
#1506163 Review #1506163 is a subjective opinion of poster.
Location
Syracuse, New York
Service
Intelius Membership

Blatent Fraud

They started billing me the exact day my new cc went into effect, and I had no idea who they even are, had not used their's or anyone else lookup service. I've already called and disputed the charges, next call is to the state of Washington.
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ID
#1491808 Review #1491808 is a subjective opinion of poster.
Location
Augusta, Georgia
Reason of review
Problems with payment

Billing

I was wrongly charged twice and withdrawn money with out my knowledge from my credit card
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ID
#1491528 Review #1491528 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Do not use this service!! I went online to find a service for background checks. to make sure it was accurate I ran one on myself and they were able to get my name and age correct but my criminal background, phone numbers, education were all completely false. I paid...
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ID
#1443732 Review #1443732 is a subjective opinion of poster.
Service
Intelius Background Check
Cons
  • 100 percent inaccurate data and poor customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund

I am preparing a formal consumer complaint to USA.Gov re Intellius.

I am a senior and believe I have been used for several years by your company. I was trying to wipe out of lot of stuff on my computer and came upon a long list of emails for Intelius . All of them seem to have been taking money out of my capital accounts. I have not communicated with Intelius in that last 20-40 years! However when I discovered your continued invasion on my emails last night, I decided to send a formal complaint to the government as they advised. ( had I not decided to clean out my iPhone, this could have gone on until my death. I am demanding a document from your company that lists the number of documents you have emailed to me up to this year and the amount of money that Intelius has subtracted from my banking and other accounts that are in my name. I also request reimbursement for those unauthorized deposit from my accounts to yours. I have been surviving on my pension for quite some time and to find out that Intelius is benefiting from the income of a 72 year old senior (soon to be 73) is both shocking and Illegal. I see that you want copies of my receipts and I would be willing to copy all of them and send them to Intelius when they respond directly to me and I know that I am not being hacked and have actually connected with a real Intelius representative. I look forward to your response A. Cannon (formerly Wiggins)
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1 comment
Anonymous
#1611018

I hope you sent the same letter (minus a few irrelevant details) to the company and served it via Certified Mail Return Receipt Requested. This is simply a forum for unhappy people and in no way connects you to the company in question.

ID
#1420789 Review #1420789 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Problems with payment

Inaccurate information provided

1.0
Details
Was considering using Intelius to run background checks on future employees for my company. Doing due diligence before signing up for the long term, I ran a background check on myself to check on their accuracy. Found over 50% of the information they provided on me to be incorrect. When I immediately brought this to the Intelius representative's attention I was told that there is not much they can do about it, as they merely report the information; they do not collect it. What good is a background check report if the majority of the information is incorrect? I immediately cancelled my subscription with them, and strongly recommend to not utilize their service.
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ID
#1419739 Review #1419739 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Intelius Background Check
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund

Wrong party living at my address. Not even relative of that

3.0
Details
No don’t know where she lives
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ID
#1405410 Review #1405410 is a subjective opinion of poster.
Location
Elk River, Minnesota
Service
Intelius Public Record
Reason of review
Bad quality

Important information missing

When you didn't provide the full telephone number, a Google search revealed an obituary for my friend, unfortunately. Intellius did a good job otherwise. Am very grateful for that.
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ID
#1402452 Review #1402452 is a subjective opinion of poster.
Location
Rome, Georgia
Service
Intelius Public Record
Reason of review
Bad quality

Crooks

1.0
Details
I paid .99 and made sure not to sign up for the membership. I cancelled it. I'm still being charged. I am severely disabled and they are stealing from me. I'm always so taken advantage of and have a hard enough time in life just trying to stay alive from my illness I don't need to be dealing with scammers and crooks.
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ID
#1394039 Review #1394039 is a subjective opinion of poster.
Location
Sterling Heights, Michigan
Service
Intelius Membership
Reason of review
Return, Exchange or Cancellation Policy
2.0
Details
I paid $0.99 for a report on someone, 2 weeks later (yesteday), i noticed $29.95 was charged to my bank account for a Plus Membership I never wanted. That closed my bank account not to mention deprived me of the only money I had. Called to cancel ghe membership....
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1 comment
Anonymous
#1588538

Keep waiting or forget it. They count on you not noticing the part about signing up for regular service after the cheapie trial.

Your call to cancel is inadequate - compose and furnish a formal letter of cancellation and serve it via Certified Mail Return Receipt Requested. Advice - if you only have $30 to your name, don't waste it on dippy websites who collect publicly available data and charge you for their minimum efforts.

ID
#1389663 Review #1389663 is a subjective opinion of poster.
Service
Intelius Membership
Reason of review
Pricing issue

Horribly wrong

1.8
Details
I went Intelius because they were highly recommened from another web sight that rated back ground check companies. I didn't realize at the time the website recieved "compensation" from intelius. Everyone I searched had wrong information attached to them. I even have two friends that apparently don't even exist because nothing was located on them. It also showed my girl friend as being married to her brother, what public database was that retrieved from. Would've been better off asking a magic eight ball for information. Not everything was wrong, my childhood home addresses was correct and they got my age right. It wouldn't be responsible for anyone to use information gathered from this site for anything but a laugh.
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ID
#1350914 Review #1350914 is a subjective opinion of poster.
Service
Intelius Background Check

Put me down as older not happy

Put me down as older, not happy
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ID
#1350560 Review #1350560 is a subjective opinion of poster.
Reason of review
Poor customer service

Unwanted charges

1.3
Details
I have received several charges now even after I cancelled with them. Horrible.
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ID
#1319172 Review #1319172 is a subjective opinion of poster.
Service
Intelius Membership