Intelius Reviews and Complaints
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0
ISSUES RESOLVED
474
TOTAL REVIEWS
$19.1K
CLAIMED LOSSES
$120
AVG LOSS
70.8K
PAGE VIEWS
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Cons
- Data is inaccurate
- Bad customer service
- More id proof to opt-out
Pros
- I thought was a good deal for one time use
- Good customer service
Latest review first
- Latest review first
- Most helpful reviews first
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Intelius - Free Trial Review
Could not get information due to FALSE ADVERTISING on website heading ! Claims to be FREE, but will not divulge ALL information without fee ! Looks like classic 'bait and switch' !
Review
Service
Reason of review
Not as described/ advertised
No. Just no. I paid $49 for a report that specifically says "criminal", but it did NOT show a crash in 2014 (from running a stop sign), or the double vehicular manslaughter in early 2018. However, all info available on Facebook was on the report. How handy! What a...
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Review
Service
Reason of review
Not as described/ advertised
Intelius - Liars
Their ads say," Free".They are scammers and liars. If you are going to advertise free..it had better be free.
Review
Reason of review
Not as described/ advertised
I had decided to do a search on my ex husband when I got some money. The search was $6.95 for the basic search.The information contained in the report was WAY out of date. There was no new information. The information contained in the report was 5-10 years old. When I...
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Review
Service
Reason of review
Pricing issue
Loss
$15
Preferred solution
Price reduction
I paid $49.95 for a "Background Report" with a $27.90 "add-on" of "Current Phone and Address Check, Federal & Nationwide County Criminal Check" for a total of $77.85 My first yellow flags were a bait and switch offer with hidden attempts at upselling. For instance, the...
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Review
Service
Reason of review
Not as described/ advertised
Intelius - Wrong info on your website.
This is not a review but a correction request. There is no one by name Tiomthy Dada related to any Dada in Alabama. Adjust your information accordingly. Neither do we have a Timothy in the family. You can correct it or not. I dont care.
Review
Service
Reason of review
Not as described/ advertised
Intelius - Tried their free 7 day service and it was really bad. so i cancelled it
i cancelled it and they stole after i cancelled it 29.95 from me with out my permission, thats days after i cancelled it. they need to be punished. hope they get kicked out of the business after they repay back all they stole from the consumer. cant believe with all the tec we the people have they would try something like this. hope they crash and burn like the *** they are. {{REDACTED}}. gues they dont know what cancelled is {{REDACTED}}
Review
Service
Cons
- Everything about it and stealing money makes it worse
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund
Intelius removed money from my bank account without my explicit knowledge or permission.
· Intelius removed money from my bank account without my explicit knowledge or permission. · There were absolutely no service or product rendered in exchange for the money Intelius removed from my account. · After contacting Intelius several time to explain the details, Intelius Terms of Service would NOT return the money even though NO services were rendered. · I made a small one time service purchase. Intelius states that a clause during checkout entitled them to continue to bill for NO additional request for service. · The clause was not prevalent (hidden) because I was careful not to agree to or did I want any service contract throughout the initial purchase. · Most companies, with a reasonable business model, would consider this overlooked mistake grounds for a full refund. · Intelius has chosen to take the low road of hidden fees and contracts with a policy of not returning money for NO SERVICE RENDERED.
Review
Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
Intelius - Hidden charges
They offer you a one time special rate of $.95, and if you accept it get charged for $29.95 a month! No confirmation NOTHING! Dam Pay Pal goes along with it! I Authorized a $0.95 fee for a one time look up! That Cost me $60.85 in fees Damm Rip off! And pay pal let them! Within 30 days they charged me twice for a monthly fee they say you agreed to! I asked for a copy, NEVER provided me one! Dirty tricks !!! They wouldn't even cancel the time remaining and refund the amount, greedy bastards! Dont use them, they are a rip off site ! Be Ware BE WARE!
Review
Pros
- I thought was a good deal for one time use
Cons
- Being ripped off
Not possible to remove my data from Intelius
I looked myself up on Intelius and then went to their opt-out page http://telco.intelius.com/optout.php . No matter how I enter the data (by address or by phone), I get the response: "Your search criteria doesn't match our records. Your removal request cannot be processed. The information provided does not match a listing on directory White Pages. Please double check the information provided below is correct and matches the listing you wish to remove." Since I used the information they show about me, this is clearly not the case. The only alternative is to email them, and I don't trust them not to abuse my email address.
Review
Service
Cons
- Inability to opt out
Reason of review
Unable to opt out
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i also got charged more when trying the 95 cent offer