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I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am...
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329 comments
Anonymous
#1557303

Ordered a criminal check from Intelius for $39.95. They came back with nothing from 1 state. Said if I wanted more states I would have to pay an additional $19.95. Would have ...

Review
#136435 Review #136435 is a subjective opinion of poster.
Loss
$20

Intelius - No information received

1.0
Details
I used this Intellius to verify what I already knew and to get a hard copy of the information. All I get is one charge after another. I tried to get in via internet and my password that I had just assigned was not valid. They sent me a password to use and even that was not accepted. The fact that they could not give me the information I already knew should be a reason for "money back".
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Review
#1602227 Review #1602227 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
Full refund
Tags
  • Deception

Intelius - I cancel my membership

1.1
Details
I cancel my membership and it's still trying to charge me why is that
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Review
#1535550 Review #1535550 is a subjective opinion of poster.

Intelius - Opt out

1.0
Details
I want to opt out of my services
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Review
#1530622 Review #1530622 is a subjective opinion of poster.

Intelius - Email for canceling

1.0
Details
Example Hi my names ______, address _______, birthday ________, email Associated with account -_________ I am emailing to cancel any continuous payments or subscription payments to my bank, That I might have unknowingly signed up for. I also request that a Reply to this email verifying I will no longer be charged be sent to me within a 24 to 72 business day time frame.
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Review
#1536932 Review #1536932 is a subjective opinion of poster.

Intelius - Cancel membership didn’t go through

I called on the 4th to cancel and was charged anyway
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Review
#1549241 Review #1549241 is a subjective opinion of poster.

Intelius - AWFUL

I paid $59.00 for a full background on a person. The report came back with no criminal record and no marriages. However, this person has been convicted three times for domestic abuse and he has been married three times. He served a five year prison term in California for domestic abuse. I contacted Intelius customer service and asked for my money back. Honestly, if even some of this was on the report, I would have been okay. There was NOTHING on the report. They said, “no refunds.” Honestly, $59 is a lot If money for nothing. DO NOT USE THIS SERVICE.
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Review
#1529731 Review #1529731 is a subjective opinion of poster.
1.0
Details
Do not use this service!! I went online to find a service for background checks. to make sure it was accurate I ran one on myself and they were able to get my name and age correct but my criminal background, phone numbers, education were all completely false. I paid...
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Review
#1443732 Review #1443732 is a subjective opinion of poster.
Cons
  • 100 percent inaccurate data and poor customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund

Intelius - I cancelled my membership march 23 an it billed my card

I'm being billed for a membership that I cancelled on march 23. I was wondering how that was?
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Review
#1506163 Review #1506163 is a subjective opinion of poster.

Contact Intelius Customer Service

Mailing Address:
1501, 4th Ave
Seattle, WA 98101-1637
USA
Phone:
(206) 301-5800
All Intelius Contacts
1.0
Details
Was considering using Intelius to run background checks on future employees for my company. Doing due diligence before signing up for the long term, I ran a background check on myself to check on their accuracy. Found over 50% of the information they provided on me to...
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Review
#1419739 Review #1419739 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund