Intelius Reviews

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New Reviewer
I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am...
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330 comments
#1908977

Intelius advertises a fee background search but does not provide that. I was trying to check on what I thought was a scam but the service would not provide that information unless I paid. This, too, is a scam.

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ID
#136435 Review #136435 is a subjective opinion of poster.
Location
Boca Raton, Florida
Loss
$20

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Verified Reviewer
New Reviewer

Fraud

I subscribed July 15 2021i was told I could cancel any time.After completing my search I cancelled immediately. Through the company.i thought that was it.Till my New year audit.For 6 months $24.99 has been taken from my account without my knowledge. If it was a decent company my monies will be refunded immediately but as its a huge scam who knows

User's recommendation: Don't do it...they take your money you can't cancel.

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1 comment
#2115583

Pay more attention to your accounts. Also learn how to cancel properly; i.e.

in writing served via Certified Mail Return Receipt Requested.

Do so a minimum of 30 days prior to the onset of the next billing period. So far, this appears to be your own fault.

ID
#3249408 Review #3249408 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Got no report paid 5 dollars

I didnt pay 5 dollars to get no report i want my one report or i will take action what your doing is illegal

User's recommendation: Dont do it didnt reply to Me either.

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2 comments
#2115584

"Action"? Over $5? It will cost you 30x that just to file your complaint in small claims court....nobody likes to lose money but this likely won't bankrupt you and you learned a cheap lesson.

#2115602
@PissedConsumer2115584

No you need to learn shut your mouth i can easily get my money back

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ID
#3247862 Review #3247862 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not notified of report ended my subscription

They wanted more money for the report im entitled to i will be taking action this is illegal!!! They need to learn a lesson and we need to teach them we are the consumer and they work for us!!!! Corporations are not people they do not have rights its disgusting america gives them rights!!!!!!!! Not taking this ***

User's recommendation: Don’t use them make them go out of business.

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2 comments
#2115585

Suggestion : Have a competent person compose your complaint. Your grammar and syntax are horrible.

Don't include "we" in your issue; "we" have nothing to do with it. It is YOU vs THEM.

#2115605
@PissedConsumer2115585

Shut your mouth punk keyboard warrior your not really tougb

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ID
#3239985 Review #3239985 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Search numbers and people
Loss
$5
Preferred solution
Deliver product or service ordered

I found a second amount that was taken off my card

I was looking through my card transactions i have found were you too $14.82 off my card with the last four digits of 8463 on November 4th, of 2021 would like that refunded back on my card with the $29.63 Thanks Carla Turner

User's recommendation: I would recommend this site for anyone who is needing to do a back ground check.

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ID
#3236342 Review #3236342 is a subjective opinion of poster.
Location
Montrose, Colorado
New Reviewer

Unotherized charge

Charge need my money back kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkJjjjjjj
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ID
#3087317 Review #3087317 is a subjective opinion of poster.
Cons
  • Cannot get ahold of customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancellation and unauthorized charges

I canceled last month, and was charged again. I only tried the trial once did not care for this. I got charged again. Please please please cancel this account with you. You charged my credit card and I am not happy.!

User's recommendation: Do not use them, if you use the trial and you're not happy with them and do not give up rouville for them to charge you on your credit card or any other account they continuously keep charging. Do not use them my only advice not happy very unhappy.

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2 comments
#2115588

You don't know the first thing about business. Always cancel anything and everything n writing and serve via Certified Mail Return Receipt Requested.

Do so at least 30 days prior to the onset of the next billing period. NO:calls, e-mails, text messages, etc.

#2115606
@PissedConsumer2115588

No its obviously you that knows nothing about business corporations are not people get it right! People are the ones with rights not corporations!!!!!!

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ID
#3065804 Review #3065804 is a subjective opinion of poster.
Location
Buffalo, New York
Service
Intelius Public Record
Pros
  • To use to look someone up if you have certain information
Cons
  • Everything about it and stealing money makes it worse
Loss
$65
Preferred solution
Full refund
New Reviewer

Unauthorized charges on my debit card.

Without my authorization, this company started hitting my debit card every day, and I do mean every day. I can't talk to anyone, so I don't have a clue how they got my information, and I and so very PISSED.

User's recommendation: Stay away from this company.

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ID
#3035332 Review #3035332 is a subjective opinion of poster.
Cons
  • Fraudulent charges on my credit card
Loss
$30
Preferred solution
Apology

Hacked

Your system gets hacked, and who knows if someone is talking to who hey think there talking too.anyone can access.

User's recommendation: Not,

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ID
#2991945 Review #2991945 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer
I did the trial first, it keeps asking me to ok a charge on everything about I clicked on. I was to have full trail for trial amount but ended up paying for everything I wanted to review until I finally subscribed thinking ok ill get full access though I kept trying to...
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ID
#2953841 Review #2953841 is a subjective opinion of poster.
Cons
  • Offel customer support
  • Tricked in trial that wants more money 4 everything about
  • Cannot get ahold of customer service
Preferred solution
All my charges back ill have to ck. Back with my bank again. The trial plus Xtra charges and the subscription amount
New Reviewer

Can't login to cancel

I cant login to cancel my Subscription my email address is Kim Scott 6977@***.com My phone number is 817-688-**** Please email me or call me to figure out this problem thank you Kim Scott
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ID
#2929365 Review #2929365 is a subjective opinion of poster.
Pros
  • I thought was a good deal for one time use
Cons
  • Fraudulent charges on my credit card
Preferred solution
Cancel Subscription

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel my subscription!

Information is very out dated, and i can't access my account, and have asked twice now for my subscription to be canceled and for them to stop trying to charge my card.

User's recommendation: Don't use this site, it will have you lost as f#&× and mad as h×]] at someone for no reason. Send me your money, i bet i do q better job than they can.

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ID
#2923487 Review #2923487 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Cancellation

I want a cancellation and I need to speak with a representative immediately and I cant get through to anyone, I do not need these kind of payments taken off of my buisness card so I would greatly appreciate if I could get in contact with someone as soon as possible

User's recommendation: I do not recommend it is a scam.

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ID
#2916285 Review #2916285 is a subjective opinion of poster.
Pros
  • I thought was a good deal for one time use
Cons
  • Fraudulent charges on my credit card
Loss
$30
Preferred solution
Full refund
New Reviewer
Update by user Sep 23, 2021

After contacting Consumer Affairs and the State Attorney General's office, I received a full refund after 18 months but did not get refunded for tax, delivery and the purchase of the water connection hoses for the washer. It took another month to receive the refund...

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ID
#2900151 Review #2900151 is a subjective opinion of poster.
Cons
  • Cannot get ahold of customer service
  • Being ripped off
  • Useless service techs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No results.

I've just paid the initial amount of .95 for two reports, with no results at all. If I can find where to do it I am going to cancel this subscription.. I can see this is going to be a lot more trouble than it's worth.

User's recommendation: Hope you have better results than I've had.

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ID
#2814333 Review #2814333 is a subjective opinion of poster.
Loss
$95
Preferred solution
Deliver product or service ordered
New Reviewer

High charges and terrible customer service.

Intelius - High charges and terrible customer service.
I had done one background check on someone and I paid about 5 dollars to do so. Somehow, it charged me a random 30 dollars that I just found out about for 2 months. I cannot afford these prices and to be honest Im pissed. I want my 60 dollars back like wtf

User's recommendation: Never use.

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ID
#2760789 Review #2760789 is a subjective opinion of poster.
Service
Intelius Public Record
Cons
  • Inability to opt out
  • Absolutely poor
  • Bad customer service
Loss
$60
Preferred solution
Full refund

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