Most helpful review
New Reviewer

INTELIUS SCAM

I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am...
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330 comments
#1908977

Intelius advertises a fee background search but does not provide that. I was trying to check on what I thought was a scam but the service would not provide that information unless I paid. This, too, is a scam.

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ID
#136435 Review #136435 is a subjective opinion of poster.
Location
Boca Raton, Florida
Loss
$20

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Verified Reviewer
New Reviewer

Refund

I was charged $37.26 ,$4.99,$4.99 I would like a full refund please and thank you bbvggggghhjjjjjyyhhgggfg
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ID
#4029041 Review #4029041 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
New Reviewer

Y’all should have a 24 hr caller

Someone took my money and i need it back. I have kids to feed. I looked up and they just took it. I dont even know who and what yall are
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ID
#3993863 Review #3993863 is a subjective opinion of poster.
Pros
  • I never did this
Cons
  • I never did this
Loss
$35
Preferred solution
Full refund
New Reviewer

I did not approve this transaction

I thought I'd cancel out the service and I was got charged for it and immediately made it right everything's good to go thank you

User's recommendation: Here's a customer service is great if you have a problem we'll take care of you and yeah I would recommend.

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ID
#3963627 Review #3963627 is a subjective opinion of poster.
Location
Dayton, Ohio

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Verified Reviewer
New Reviewer

Charged for service I didn’t sign up for

I did a reverse phone number search last week, and paid the $3.95 for the report. This morning, I see a charge for $34.95 to Intelius that I most certainly did NOT authorize. The customer service numbers are a joke. Does anyone ever actually get through?? I get busy signals on both 888 numbers, and the 425 number is not in service. The one time I did get an answer, I chose option 2 for billing, and the automated system hung up on me. Ive called already this morning close to 100 times. This is ridiculous. Stay away from this service.

User's recommendation: Do not use Intelius for anything.

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ID
#3846233 Review #3846233 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • To use to look someone up if you have certain information
  • I thought was a good deal for one time use
Cons
  • Bad customer service
Loss
$35
Preferred solution
Full refund and cancellation of any future billing. Which I didn’t sign up for in the first place!
New Reviewer

Billing

Was charged after cancellation and customer support hasnt responded even though the work hours started at 9am est. Actually I dont even think half of the numbers work on their site.
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ID
#3846111 Review #3846111 is a subjective opinion of poster.
Location
Columbus, Ohio

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Verified Reviewer
New Reviewer

Cancel my subscription

I want to cancel my subscription its too expensive I am on a fixed income and I dont know why its recurring every week thought it was monthly not weekly
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ID
#3622189 Review #3622189 is a subjective opinion of poster.
Preferred solution
Thought this was a monthly subscription not weekly

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Verified Reviewer
New Reviewer

Cancel my subscription

I want to cancel my subscription its too expensive I am on a fixed income and every week money is taken out and then a monthly fee please help
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ID
#3620676 Review #3620676 is a subjective opinion of poster.
Location
Erwin, Tennessee
New Reviewer

Cancel my account

I do not know what this is I called before to cancel and they told me it was canceled. I am getting charged still
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ID
#3602929 Review #3602929 is a subjective opinion of poster.
Location
Leavenworth, Washington
Preferred solution
Full refund

They have the best people finder search I have done so far and it is very reasonable price

My complaint was about them canceling my service they thought I was doing something illegal I had to show them I wasn't and then all was restored

User's recommendation: Intelius has accurate up-to-date data with a fast turnaround fast.

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ID
#3570760 Review #3570760 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Repeated contact to open report

Update by user May 12, 2022

Still receiving prompts to open report

Original review posted by user May 12, 2022
I've unsubscribed 5x. Yet, I'm still receiving prompts to "Open the Report". Not interested in your services, you advertise FREE, then want me to create an account. No, I don't want an account. Spoke w/Berry in customer service,...
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ID
#3568820 Review #3568820 is a subjective opinion of poster.
Location
Hawkinsville, Georgia
Service
Reverse Phone Detective Phone Number Lookup
Cons
  • Inability to opt out
Preferred solution
DISCONTINUE SENDING "OPEN THE REPORT" NOTICES

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Verified Reviewer
New Reviewer

Requesting a refund

I haven't been on my paypal in a while but i received an email from my banked that's linked to it saying i was in overdraft because paypal took out 33.95 3.99 and .95 cents from my account. This is been an issue with your company just *** taking my money for a single...
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ID
#3558576 Review #3558576 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund last two charges please

I've got mir than five random charges and I need to put a stop to them and cancel any account or whatever it is that's charging me for this because im single mother of five and I need to save all the money I have to be able to support my children and not to be randomly giving it to this PCH INTELIOUS *** THANK YOU

User's recommendation: Can't answer this question.

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ID
#3529271 Review #3529271 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • Dont even know what this charge is for
  • Search numbers and people
Cons
  • Everything about it and stealing money makes it worse
Loss
$74
Preferred solution
Full refund

Keeps charging me

Dont know how they got my info but the keep trying to charge me getting a lawyer.this is a RIP off.im pissed

User's recommendation: It is click bait company will keep charging you.

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ID
#3522052 Review #3522052 is a subjective opinion of poster.
Location
Memphis, Tennessee
Pros
  • Search numbers and people
  • Very difficult to communicate with
Cons
  • Tricked
  • 100 percent inaccurate data and poor customer service
Loss
$15
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancelled /refund

I cancelled this subscription 2 months ago and it is still being charged to my account. Please refund the last 2 months fees

User's recommendation: Avoid.

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ID
#3514532 Review #3514532 is a subjective opinion of poster.
Location
Florence, Mississippi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I cancelled but still got charged

Intelius - I cancelled but still got charged
I only received 1 refund when I was told I would get refunded for all the months I was charged . I only received 1 refund and
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ID
#3470868 Review #3470868 is a subjective opinion of poster.
Location
Irvington, New Jersey
Loss
$94
Preferred solution
Full refund

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