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Intelius
Reviews Chart
19.6K
CLAIMED LOSSES
504
TOTAL REVIEWS
72.7K
PAGE VIEWS
I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am...
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ID
Location
Boca Raton, Florida
Loss
$20
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel the memberahip
I was changed $29.95 which I did not authorize and I want my account closed and my back in my bank account
ID
Service
Intelius Background Check
Pros
- I thought was a good deal for one time use
Cons
- Absolutely poor
Loss
$30
Preferred solution
Full refund
Resolved
Intelius resolved the issue and refunded my $29.95.
User's recommendation: Make sure you cancel within the 7day period or you will be auto billed.
ID
Continue to be Ripped Off in the Time of Pandemic
I am unable to cancel my membership and your instructions to cancel are non-existant. This used to be a legitimatany as I have used off and on for over 10 years and now I can't get you to stop deducting money from my account. I am going to report the Consumer Financial Bureau and Federal Trade Commission.
User's recommendation: Do Not Join Sign Up or Use.
ID
Product
Rip Off Report Website
Pros
- To use to look someone up if you have certain information
Cons
- Everything about it and stealing money makes it worse
Loss
$90
Preferred solution
Cancel my membership
I can't access my account
my member id 15165**** please i can't access my account again and i find it difficult to even change password
ID
Location
Lagos, Lagos
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
As of today October 30, 2020, I am canceling business with "PCH*Intelius 888-240 ***-*407714 WA 98101 USA". You have billed me September 15, 2020 for $4.25 and $12.17. You billed me again for $24.35 on October 15, 2020. I thought I only authorized a one time billing. The term "Order or Contract ID" did not show up on the Login information, so for that information I put Site ID Image -:a purple flower - Site ID Phrase - color me Purple flower. Activation Code is - Q495quy9l. Eleura Finley
User's recommendation: This is a good way to find an old friend or an family member.
ID
Location
Louisville, Ohio
PissedConsumer.com fights for consumer rights
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook my money after ending account
Update by user Nov 28, 2020
Theyve taken money out of my account AGAIN!!!!!
Original review posted by user Oct 29, 2020
I ended my account over a month ago and they have tried to take money out of it every week and yesterday it was taken out and now my account is overdrawn and I have to pay an extra $35 on top of the $30 they took out after I ended my account User's recommendation: Don't they'll steal your money even when you don't have an account with them.
ID
Service
Intelius Free Trial
Pros
- I thought was a good deal for one time use
Cons
- Tricked
- Being ripped off
- Everything about it and stealing money makes it worse
Loss
$120
Preferred solution
Full refund
Deeply Concerned about incorrect information
I looked up my own record and found my full legal name for correct age, correct current town, my previous towns of residence BUT one town I have never heard of in a state I never lived in and many relatives I do not have. How do I correct this information to delink the false info tied to the resident of the state I never lived in? It may be identity fraud.
User's recommendation: I think we need a national USA 411 listing with only name, address, and phone number because this info is wrong.
ID
Service
Intelius Public Record
Cons
- Data is inaccurate
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized charges on my credit card
My phone was stolen and I have charges on my credit card that I never authorized. 9/7/2020 $4.25 9/15/2020 $31.93 I would like a full refund regarding these charges as soon as possible.
ID
Loss
$37
Preferred solution
Full refund
Cancel the memberahip
want to cancel my membership before you charge me 39.90 charge.
ID
Service
Intelius Membership
Cons
- Absolutely poor
Preferred solution
Cancel membership now
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged $30?!
Update by user Oct 31, 2020
Iam not sure it was resolved I never got ny money back. Plus the overdraft fee. Of 36 from my bank
Original review posted by user Oct 01, 2020
Yeah I need a refund of my money that I took out. My bank account is now negative $50 cause of this... I don't like it I think u guys are terrible. U don't even have enough on half the numbers I look up. I need a refund please. At least of the $30 u took cuz I don't want a subscription for a damn month User's recommendation: I def don't recommend I'll tell everyone I talk to about reverse number look ups not to mess with this company. 5 thumbs down. I don't know how they are with refunds yet but I'll let yal know that as well.
ID
Product
Intelius Subscription
Pros
- I thought was a good deal for one time use
Cons
- Unable to cance l until free trial was over
- 100 percent inaccurate data and poor customer service
- Being ripped off
Loss
$30
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hello my name is: Amir Ali Naderi. Address: 685 Del Monte St. Pasadena CA 91103. Formerly: 825 s Bedford St L.A. CA #203 9****. Relatives: Heidi Khalatbari, Farhad Naderi, Amir Reza Naderi... I have an EMERGENCY request that I and my families information including all...
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ID
Service
Intelius Public Record
Pros
- Good customer service
Preferred solution
Let the company propose a solution
Stole my money
Signed up for free trial 7 days then I cancelled trial within 2 hours.Refused to confirm my cancellation. Called them they found o information where I signed up however they found my checking account because they stole $19.95. 2 weeks ago they were to escalate a refund still have not refunded. BEWARE THEY ARE LIARS &;;;;;;;;;;;;;;;;;;;; THEIVES
ID
Service
Intelius Free Trial
Cons
- Being ripped off
- Everything about it and stealing money makes it worse
Loss
$20
Preferred solution
Full refund
Unable to obtain "hard copy"
I reviewed a Patricia Deverill report. Paid $11.43 Order 67918**** and $3.99 Order 67918**** and unable to retrieve a hard copy to print the same. How do I do this?? Paul A, Stokes
User's recommendation: Be careful. I paid but never received or had access to a couple report.
ID
Location
Sebastopol, California
Cancellation
I have been billed again and if you look at the account youll see it is inactive. Refund my amount billed. and be sure my account is cancelled this time.
ID
Preferred solution
Full refund
No response
Ordered a subscription, then was charged $19.47 and $3.99 extra .. I needed my money refunded back but no communication was made
ID
Product
Intelius Subscription
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Intelius advertises a fee background search but does not provide that. I was trying to check on what I thought was a scam but the service would not provide that information unless I paid. This, too, is a scam.