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I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am...
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330 comments
Alice L
#1908977

Intelius advertises a fee background search but does not provide that. I was trying to check on what I thought was a scam but the service would not provide that information unless I paid. This, too, is a scam.

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ID
#136435 Review #136435 is a subjective opinion of poster.
Location
Boca Raton, Florida
Loss
$20

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel

3.8
Details
As of today October 30, 2020, I am canceling business with "PCH*Intelius 888-240 ***-*407714 WA 98101 USA". You have billed me September 15, 2020 for $4.25 and $12.17. You billed me again for $24.35 on October 15, 2020. I thought I only authorized a one time billing. The term "Order or Contract ID" did not show up on the Login information, so for that information I put Site ID Image -:a purple flower - Site ID Phrase - color me Purple flower. Activation Code is - Q495quy9l. Eleura Finley

User's recommendation: This is a good way to find an old friend or an family member.

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ID
#2258913 Review #2258913 is a subjective opinion of poster.
Location
Louisville, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took my money after ending account

I ended my account over a month ago and they have tried to take money out of it every week and yesterday it was taken out and now my account is overdrawn and I have to pay an extra $35 on top of the $30 they took out after I ended my account

User's recommendation: Don't they'll steal your money even when you don't have an account with them.

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ID
#2253578 Review #2253578 is a subjective opinion of poster.
Service
Intelius Free Trial
Pros
  • I thought was a good deal for one time use
Cons
  • Tricked
  • Everything about it and stealing money makes it worse
  • Being ripped off
Loss
$70
Preferred solution
Full refund

Deeply Concerned about incorrect information

1.5
Details
I looked up my own record and found my full legal name for correct age, correct current town, my previous towns of residence BUT one town I have never heard of in a state I never lived in and many relatives I do not have. How do I correct this information to delink the false info tied to the resident of the state I never lived in? It may be identity fraud.

User's recommendation: I think we need a national USA 411 listing with only name, address, and phone number because this info is wrong.

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ID
#2252391 Review #2252391 is a subjective opinion of poster.
Service
Intelius Public Record
Cons
  • Data is inaccurate
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges on my credit card

My phone was stolen and I have charges on my credit card that I never authorized. 9/7/2020 $4.25 9/15/2020 $31.93 I would like a full refund regarding these charges as soon as possible.
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ID
#2235984 Review #2235984 is a subjective opinion of poster.
Loss
$37
Preferred solution
Full refund

Cancel the memberahip

want to cancel my membership before you charge me 39.90 charge.
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ID
#2206058 Review #2206058 is a subjective opinion of poster.
Service
Intelius Membership
Cons
  • Absolutely poor
Preferred solution
Cancel membership now

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Verified Reviewer

Charged $30?!

1.3
Details
Update by user Oct 31

Iam not sure it was resolved I never got ny money back. Plus the overdraft fee. Of 36 from my bank

Original review posted by user Oct 01
Yeah I need a refund of my money that I took out. My bank account is now negative $50 cause of this... I don't like it I think u guys are terrible. U don't even have enough on half the numbers I look up. I need a refund please. At least of the $30 u took cuz I don't want a subscription for a damn month

User's recommendation: I def don't recommend I'll tell everyone I talk to about reverse number look ups not to mess with this company. 5 thumbs down. I don't know how they are with refunds yet but I'll let yal know that as well.

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ID
#2201111 Review #2201111 is a subjective opinion of poster.
Product
Intelius Subscription
Pros
  • I thought was a good deal for one time use
Cons
  • Being ripped off
  • Unable to cance l until free trial was over
  • 100 percent inaccurate data and poor customer service
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Hello my name is: Amir Ali Naderi. Address: 685 Del Monte St. Pasadena CA 91103. Formerly: 825 s Bedford St L.A. CA #203 9****. Relatives: Heidi Khalatbari, Farhad Naderi, Amir Reza Naderi... I have an EMERGENCY request that I and my families information including all...
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ID
#2191214 Review #2191214 is a subjective opinion of poster.
Service
Intelius Public Record
Pros
  • Good customer service
Preferred solution
Let the company propose a solution

Stole my money

1.0
Details
Signed up for free trial 7 days then I cancelled trial within 2 hours.Refused to confirm my cancellation. Called them they found o information where I signed up however they found my checking account because they stole $19.95. 2 weeks ago they were to escalate a refund still have not refunded. BEWARE THEY ARE LIARS &;;;;;;;;;;;;;;;;;;;; THEIVES
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ID
#2174042 Review #2174042 is a subjective opinion of poster.
Service
Intelius Free Trial
Cons
  • Everything about it and stealing money makes it worse
  • Being ripped off
Loss
$20
Preferred solution
Full refund

Unable to obtain "hard copy"

1.0
Details
I reviewed a Patricia Deverill report. Paid $11.43 Order 67918**** and $3.99 Order 67918**** and unable to retrieve a hard copy to print the same. How do I do this?? Paul A, Stokes

User's recommendation: Be careful. I paid but never received or had access to a couple report.

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ID
#2154534 Review #2154534 is a subjective opinion of poster.
Location
Sebastopol, California

Intelius Products and Services Reviews

Product or Service Reviews
Free Trial  1.0 6
Public Record  3.8 7
Membership  1.3 10
Subscription  1.0 4
Background Check  1.1 23

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Latest Question

Cancel

Cancel account and membership ASAP

Intelius Questions

Cancellation

I have been billed again and if you look at the account youll see it is inactive. Refund my amount billed. and be sure my account is cancelled this time.
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ID
#2107310 Review #2107310 is a subjective opinion of poster.
Preferred solution
Full refund

No response

1.8
Details
Ordered a subscription, then was charged $19.47 and $3.99 extra .. I needed my money refunded back but no communication was made
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ID
#2093391 Review #2093391 is a subjective opinion of poster.

Took money and said I don't exist

Intelius - Took money and said I don't exist
Said there was no info me
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ID
#2076080 Review #2076080 is a subjective opinion of poster.
Location
Tucson, Arizona

Not the person I was looking for

I keep getting pop ups for the wrong person please stop the pop ups I'm not interested since it is not the correct spelling.
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ID
#2071765 Review #2071765 is a subjective opinion of poster.
Location
Byron Center, Michigan
Preferred solution
Stop the pop ups

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to ask can i use your services outside usa like in india

I want to ask can you. Can i use your services outside usa like in india ?
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ID
#1994239 Review #1994239 is a subjective opinion of poster.
Pros
  • Have a bulk of info
Cons
  • Some emails are not verified
Preferred solution
Want to ask can i use your services outside usa like in india

I want to cancel my account but I can't log in

1.0
Details
Intelius - I want to cancel my account but I can't log in
Intelius - I want to cancel my account but I can't log in
I created my account and set the password. I signed up for the subscription also at the time of checkout it was displayed that it cant process my request. I dont know if the money has been deducted or not. I tried several times to log into my account but it says invalid user. I generated temporary password but it doesnt work either. I want to cancel the subscription but I cant now

User's recommendation: Do not use this website.

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ID
#1907498 Review #1907498 is a subjective opinion of poster.
Service
Intelius Membership
Pros
  • I thought was a good deal for one time use
Cons
  • Everything about it and stealing money makes it worse
  • Tricked
  • Customer service
Preferred solution
Full refund