Intelius Reviews

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New Reviewer

I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am...
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330 comments
#1908977

Intelius advertises a fee background search but does not provide that. I was trying to check on what I thought was a scam but the service would not provide that information unless I paid. This, too, is a scam.

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ID
#136435 Review #136435 is a subjective opinion of poster.
Location
Boca Raton, Florida
Loss
$20

Hacked

Your system gets hacked, and who knows if someone is talking to who hey think there talking too.anyone can access.

User's recommendation: Not,

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ID
#2991945 Review #2991945 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

I did the trial first, it keeps asking me to ok a charge on everything about I clicked on. I was to have full trail for trial amount but ended up paying for everything I wanted to review until I finally subscribed thinking ok ill get full access though I kept trying to...
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ID
#2953841 Review #2953841 is a subjective opinion of poster.
Cons
  • Offel customer support
  • Cannot get ahold of customer service
  • Absolutely poor
Preferred solution
All my charges back ill have to ck. Back with my bank again. The trial plus Xtra charges and the subscription amount
New Reviewer

Can't login to cancel

I cant login to cancel my Subscription my email address is Kim Scott 6977@***.com My phone number is 817-688-**** Please email me or call me to figure out this problem thank you Kim Scott
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ID
#2929365 Review #2929365 is a subjective opinion of poster.
Pros
  • I thought was a good deal for one time use
Cons
  • Fraudulent charges on my credit card
Preferred solution
Cancel Subscription

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cancel my subscription!

1.0
Information is very out dated, and i can't access my account, and have asked twice now for my subscription to be canceled and for them to stop trying to charge my card.

User's recommendation: Don't use this site, it will have you lost as f#&× and mad as h×]] at someone for no reason. Send me your money, i bet i do q better job than they can.

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ID
#2923487 Review #2923487 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Cancellation

I want a cancellation and I need to speak with a representative immediately and I cant get through to anyone, I do not need these kind of payments taken off of my buisness card so I would greatly appreciate if I could get in contact with someone as soon as possible

User's recommendation: I do not recommend it is a scam.

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#2916285 Review #2916285 is a subjective opinion of poster.
Pros
  • I thought was a good deal for one time use
Cons
  • Fraudulent charges on my credit card
Loss
$30
Preferred solution
Full refund
New Reviewer

1.1
Update by user Sep 23, 2021

After contacting Consumer Affairs and the State Attorney General's office, I received a full refund after 18 months but did not get refunded for tax, delivery and the purchase of the water connection hoses for the washer. It took another month to receive the refund...

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ID
#2900151 Review #2900151 is a subjective opinion of poster.
Cons
  • 100 percent inaccurate data and poor customer service
  • Being ripped off
  • Cannot get ahold of customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No results.

I've just paid the initial amount of .95 for two reports, with no results at all. If I can find where to do it I am going to cancel this subscription.. I can see this is going to be a lot more trouble than it's worth.

User's recommendation: Hope you have better results than I've had.

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ID
#2814333 Review #2814333 is a subjective opinion of poster.
Loss
$95
Preferred solution
Deliver product or service ordered
New Reviewer

High charges and terrible customer service.

1.3
Intelius - High charges and terrible customer service.
I had done one background check on someone and I paid about 5 dollars to do so. Somehow, it charged me a random 30 dollars that I just found out about for 2 months. I cannot afford these prices and to be honest Im pissed. I want my 60 dollars back like wtf

User's recommendation: Never use.

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ID
#2760789 Review #2760789 is a subjective opinion of poster.
Service
Intelius Public Record
Cons
  • Absolutely poor
  • Inability to opt out
  • Bad customer service
Loss
$60
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Scam crap. I just wanted to correct the mistyped phone number and they want to send me to another paying site for another danm trial.

1.0
I mistype my area code, and they want me to go to another site, pay a fee and pay for a trial to get it changed

User's recommendation: ZERO.

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ID
#2750766 Review #2750766 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Complaint

1.0
I paid for the phone number lookup and the page is not loading at all. And now I tried on different devices and the login page doesnt even load

User's recommendation: I do not recommend.

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ID
#2739378 Review #2739378 is a subjective opinion of poster.
Location
Santo Domingo Este, Provincia De Santo Domingo

3.6
I believe that their.computer some how made a mistake . I was able to sign up and logon. I viewed one. Report. An email sent to me stated for me to logon and view. I tried but it refused. Several times so I tried to change the password. I tried for several hours. The I...
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ID
#2618943 Review #2618943 is a subjective opinion of poster.
Location
San Antonio, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Will not allow me to log on . Tried 15 times

1.4
They refuse to allow me to log on I reset the password Password accepted..response was ..SOMETHING IS WRONG SORRY.. IT MAY BE A CHINESE SCAM SITE THOSE CHINESE HAVE BLOCKED INTELLIUS THEY TOOK MY US$$$$

User's recommendation: Do not give this CHINESE any US$.

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ID
#2614807 Review #2614807 is a subjective opinion of poster.
Loss
$13
Preferred solution
Deliver product or service ordered

Flashing messages from Intellius

1.0
Please do not send me any more flashing messages about people I have searched. Furthermore, can you remove me from your list and I will happily refrain from using Intellius in the future. This practice of sending messages about people I have searched in so invasive, and I cannot believe you do this. Just assure me I'm off your mail list and as I stated, I will refrain from using your service.

User's recommendation: My recommendation would be for one to be very careful using your service as you will try and persuade someone to purchase a report via a flashing message. This has been very embarassing. I expect it to stop, or I will inform others of what you do.

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ID
#2612388 Review #2612388 is a subjective opinion of poster.
Location
Savannah, Georgia

Invalid billing

Intelius - Invalid billing
I want this removed from my account immediately. I did not sign up for this service and I want my money fully refunded back to my card or paypal account which you took it out of. You have deducted $31.75 three times. I got my new statement and saw it on there. I want verification it has been removed and refunded.
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ID
#2555959 Review #2555959 is a subjective opinion of poster.
Location
Oak Hill, West Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Continue billing after cancellantion

Yes my menbership ID is or was 12067**** and a month ago I canceled your service because it was doing what I thought it should and I would like to know why I am still being charged 4.99 eack month I want that to stop immediately. Bruce Hill

User's recommendation: Don't try the site.

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ID
#2535399 Review #2535399 is a subjective opinion of poster.
Service
Intelius Membership
Pros
  • I thought was a good deal for one time use
Cons
  • Useless information
  • Unable to cance l until free trial was over
  • More id proof to opt-out
Loss
$8
Preferred solution
Just cancel the membership now

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