Intelius Reviews and Complaints
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0
ISSUES RESOLVED
474
TOTAL REVIEWS
$19.1K
CLAIMED LOSSES
$120
AVG LOSS
70.8K
PAGE VIEWS
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Cons
- Data is inaccurate
- Bad customer service
- More id proof to opt-out
Pros
- I thought was a good deal for one time use
- Good customer service
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am...
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Review
Loss
$20
Intelius - No information received
I used this Intellius to verify what I already knew and to get a hard copy of the information. All I get is one charge after another. I tried to get in via internet and my password that I had just assigned was not valid. They sent me a password to use and even that was not accepted. The fact that they could not give me the information I already knew should be a reason for "money back".
Review
Cons
- Customer service
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
Full refund
Tags
Intelius - Cancel membership didn’t go through
I called on the 4th to cancel and was charged anyway
Review
Intelius - Email for canceling
Example Hi my names ______, address _______, birthday ________, email Associated with account -_________ I am emailing to cancel any continuous payments or subscription payments to my bank, That I might have unknowingly signed up for. I also request that a Reply to this email verifying I will no longer be charged be sent to me within a 24 to 72 business day time frame.
Review
Intelius - I cancel my membership
I cancel my membership and it's still trying to charge me why is that
Review
Intelius - Opt out
I want to opt out of my services
Review
Service
Intelius - AWFUL
I paid $59.00 for a full background on a person. The report came back with no criminal record and no marriages. However, this person has been convicted three times for domestic abuse and he has been married three times. He served a five year prison term in California for domestic abuse. I contacted Intelius customer service and asked for my money back. Honestly, if even some of this was on the report, I would have been okay. There was NOTHING on the report. They said, “no refunds.” Honestly, $59 is a lot If money for nothing. DO NOT USE THIS SERVICE.
Review
Service
Intelius - I cancelled my membership march 23 an it billed my card
I'm being billed for a membership that I cancelled on march 23. I was wondering how that was?
Review
Service
Intelius - Blatent Fraud
They started billing me the exact day my new cc went into effect, and I had no idea who they even are, had not used their's or anyone else lookup service. I've already called and disputed the charges, next call is to the state of Washington.
Review
Intelius - Billing
I was wrongly charged twice and withdrawn money with out my knowledge from my credit card
Review
Do not use this service!! I went online to find a service for background checks. to make sure it was accurate I ran one on myself and they were able to get my name and age correct but my criminal background, phone numbers, education were all completely false. I paid...
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Review
Service
Cons
- 100 percent inaccurate data and poor customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
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Ordered a criminal check from Intelius for $39.95. They came back with nothing from 1 state. Said if I wanted more states I would have to pay an additional $19.95. Would have ...