Matthewg, It has been a couple of years since you filed a complaint so perhaps that's the difference in the results we received. I use Intelius to check tenants before agreeing to let them rent from us. At first I did not know how to use the system but whenever I needed some help they were always there and pleasant. Perhaps they have heard you and changed their ways.
To post this I need to add 25 more words so I'll just thank you and others who may of had problems with Intelius and complained.
Very Sincerely, Freddie