i was looking for the addresses of 2 individuals. in order to get just the addresses, i was forced to also purchase a background check for each of them. i was also forced to purchase a 2nd 24 hour pass.
when i called intelius dominic (ask me if i believe this is his name!) told me that these charges were non-refundable. he refused to let me talk to a supervisor.
i told him i was angry because i had just spent $119.85 i didn't want to spend and i wanted a refund.
i am unable to locate a mailing address so i plan to write the ftc and my local district attorney consumers' complaint department.
dominic told me the only way i could get to a purchase screen for a background check was to do an advance search, which, of course, i didn't do.
after my conversation with him, i went back and did screen prints of every screen on a name to show exactly what happened. copies of these will be going with my letter.
Product or Service Mentioned: Intelius Background Check.