3 comments

INTELLIUS IS not not not FREE. They get you to sign up for promotion and then bill you 19.95 every month for "identity" nonsense.

Do not be fooled. Do not use your credit card. Do NOT use them - they are SCAM artists in our opinion. do not: give credit card; do not think Intellius is free; do not thing you are getting a promotional rate because you will end up paying month after month after month for NOTHING.

DO NOT USE INTELLIUS unless you want to throw out money.

Someone ought to see a class action lawyer. This is our honest opinion.

Review about: Intelius Background Check.

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Anonymous
#320762

When you do business with Intelius read everything carefully. Do not assume you know what you are agreeing to without reading EVERY word and understanding fully.

** The promotional pricing was the authorization to start billing for the Identity Protect. DO NOT ACCEPT ANY DISCOUNTS OR PROMOTIONS If you do not authorize additional chargers.

** The only "free" is 7 days free and after that it will bill at 19.95, Unless you speak to a rep they can lower it to 9.95 if you want to keep it.

**Place your correct email address into the website as that is where you will get email receipts of any services and or future charges. Make sure to check your spam folder as well.

** If your unsure or just want to double check anything give them a call. Located in WA state, Pacific time the hours are... Mon-Fri: 5.00AM to 8.00PM and Saturday: 6.00AM to 4.30PM.

**Please remember when you call ntelius the CS reps are trying to keep a roof over their families head and food on the table too.

** A little kindness and respect will go far reaching with the rep more so than being rude, name calling, yelling and cussing.

** And if the rep says the membership is not refundable just let them know...

"I'm going to DISPUTE THE CHARGES.. EITHER WITH YOUR BANK, THE ATTORNEY GENERAL OR WITH THE BBB (BETTER BUSINESS BUREAU).

*doing this, you will be refunded all membership charges immediately.

*you will not have to file a dispute or cancel you credit card.

*the rep is off the hook and not blamed for the lost revenue.

*** I hope this helps :)

p.s. I know Franklin he's a good guy and as long as you said the "magic word" Dispute .. Franklin can and will refund all membership charges for you.

Intelius_Customer_Support
#308435

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.

Anonymous
#306821

They already had two class action lawsuits. I was just taken for around $180 and Frankin from their Washington state HQ location said he will refund it all.

I do not believe him and am gathering all the info. The owner Naveen Jain is a thief and needs prison time.

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