7/29/08: Wanted to look up an "anonymous" number that called 3x at my work phone. Intelius said it would be $4.95, then their email said it would be $9.95.
When I called, the person said I had "pushed a button" to indicate further service, but they would cancel the extra charge. Their next email advised the number could not be located and I would not be charged. A check of my charge account next day showed $9.95 charged. I filed a complaint, but only got another email requesting I call them.
I have not gotten this credit back yet (1 week).