Update by user Jul 03, 2011
Well since I made my complaints yesterday with Intelius themselves, the BBB, the FTC, the Attorney General, and my bank, Intelius has suddenly decided to refund me 4 out of the 6 miscellaneous charges that they made to my account. Can\'t give refunds, huh?
Looks like they actually CAN give refunds! Mysterious...
Original review posted by user Jul 02, 2011
I went to Intelius.com intending to use their "people search" services and agreed to the 7-day "free" trial. The very next day, I cancelled my membership.
Four months later I discovered that they had charged my bank account 6 times in the amount of $19.95 each time. I went online to check out my account w/ them and discovered that I was enrolled in their Identity Protect services. I did not intentionally sign-up for these services, nor was I aware that I had ever BEEN signed-up for these services. I cancelled the service immediately.
A couple days later I called them to try and get a refund. No refund. No help. No NOTHING!
I have filed complaints with the BBB, FTC, and my state's Attorney General. I found on the BBB website that there had been government action taken against the company in the past.
I also called my bank to have them try and reverse the charges (don't really trust them either, they're a bunch of crooks, too, B of A). If there's ever a class action lawsuit, count me in!
Monetary Loss: $119.