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Intelius charged me $19.95 twice per month for some kind of protection plan they sign you up for a monthly charge. When I contacted them they would NOT refund my money and simply said they would stop the charge.

Said they could see I had not used it but they said they could not refund it.. i told them I would let anyone who would listen what they had done... I had tried to use the service one time. Not signing up for life.

The info i got wa available for free off of the local web cites in my city.

They had no pictures. They were rude.

Monetary Loss: $200.

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they sell the same information they are paid to protect when someone stops thier protection then they are free to sell to people looking for you


If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.

Al obviously works for Intelius....he says the same comment on every complaint about this crappy company. It does NOT state anything clearly on the site and the BBB agrees. :roll

Hey genius - here's what it PLAINLY states on their website:

Offer Details:

The special offer price is available with your free trial membership. Take advantage of the great benefits that Identity Protect has to offer. The membership fee of $19.95 plus tax where applicable per month will be charged/debited by to the credit/debit card you use today with after the 7-day trial. Offer only available to new Identity Protect customers.

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