Not resolved
1 comment

Used their services to trace a call.When I got the bill from my credit card, they had conveniently added another 19.95 charge in addition to what I had been billed for trace. "Slavia" at Intelius said she could credit me $5.00 since a billing cycle had passed since charge.

Asked if I remembered one of the website pages with a picture of something I didn't recall at all.She indicated that is where I signed up for this monthly charge.Have the invoice for the trace charge, but never bought so don't have invoice for whatever they are billing for now.I am disputing with Mastercard.Maybe they can get somewhere.

Monetary Loss: $19.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Intelius_Customer_Support
#169527

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 5am – 8pm PST. We will be more than happy to assist you with your account.

You May Also Like