Not resolved
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Value for money

· Intelius removed money from my bank account without my explicit knowledge or permission. · There were absolutely no service or product rendered in exchange for the money Intelius removed from my account.

· After contacting Intelius several time to explain the details, Intelius Terms of Service would NOT return the money even though NO services were rendered. · I made a small one time service purchase. Intelius states that a clause during checkout entitled them to continue to bill for NO additional request for service. · The clause was not prevalent (hidden) because I was careful not to agree to or did I want any service contract throughout the initial purchase.

· Most companies, with a reasonable business model, would consider this overlooked mistake grounds for a full refund. · Intelius has chosen to take the low road of hidden fees and contracts with a policy of not returning money for NO SERVICE RENDERED.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $30.

Preferred solution: Full refund.

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