· Intelius removed money from my bank account without my explicit knowledge or permission. · There were absolutely no service or product rendered in exchange for the money Intelius removed from my account.
· After contacting Intelius several time to explain the details, Intelius Terms of Service would NOT return the money even though NO services were rendered. · I made a small one time service purchase. Intelius states that a clause during checkout entitled them to continue to bill for NO additional request for service. · The clause was not prevalent (hidden) because I was careful not to agree to or did I want any service contract throughout the initial purchase.
· Most companies, with a reasonable business model, would consider this overlooked mistake grounds for a full refund. · Intelius has chosen to take the low road of hidden fees and contracts with a policy of not returning money for NO SERVICE RENDERED.
Product or Service Mentioned: Intelius Background Check.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $30.
Preferred solution: Full refund.