What a horrible company! I ran a background check & I could not even open it online. I called customer service & they tried several things but still could not access my report online. They told me there was nothing in the report anyway, but I knew there was something and said I wanted a refund because their info was wrong and I couldn't even access it online!
I was brushed off by customer service and they just kept saying they would not return my 49.95, over and over. I told them they did not hold up their end of the user agreement because I couldn't even see the report.
Do not use Intelius!!
Monetary Loss: $49.