3 comments

Hello,

To get your money back:

1 – Contact your bank and file a complaint with them FIRST

2 – Contact the BBB and file a complaint against Inteliius

https://www.bbb.org/file-a-complaint/

Use the following:

Business name: Intelius

Location: Bothell, WA 98041

3 – Contact the Washington state D.A office

http://www.atg.wa.gov/fileacomplaint.aspx

Take the time to read this link: http://tinyurl.com/3h4x5gq

4 – Prepare a list of chain of events (when you used their services, charges date etc. in short be ready.

5 – Contact Intelius (425) 974-6100

The first level of operator is not capable of doing anything other than refunding the first 19.95

Ask for the supervisor to reach a higher level. State clearly what you want and tell the person you have filed complaints to both the BBB and the state D.A.

This is what I did. I got my money back PLUS the 99 cents that I did not dispute.

Good luck.

PS:

This works for most companies. You may want to do some internet research to find more about the problem you have, you certainly are not alone.

The complaint to a state atorney is extreme and justified only if you find MANY complaints over the same thing that involve $$$ or goods not as promised or never delivered. USE WITH CARE.

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Anonymous
#553726

Class action lawsuit. Someone should start it!

Anonymous
#357204

will not answer phone

Intelius_Customer_Support
#355067

If you still need assistance, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you.

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