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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Value for money

Update by user Mar 06

AFTER I had purchased the basic report on Intelius, they sent an email stating: ================================Intelius Premier Plus Billing Date: 4/6/2018 $29.95/moplus tax if applicableYou will only be charged a $7.95 one-time fee if you cancel your membership and do not use your first background check voucher before 03/13/2018. ================================ So If you use your voucher, you will be charged $29.95 or if you don't use it and cancel, you will be charged $7.95.

Original review posted by user Mar 06

I had decided to do a search on my ex husband when I got some money. The search was $6.95 for the basic search.The information contained in the report was WAY out of date.

There was no new information. The information contained in the report was 5-10 years old. When I called to make sure my credit card would not be charged again for a membership, I was told I would be charged an additional $7.95 for canceling. Just google who you are searching for and save the $15.

You will get more up to date information. I also had a very hard time understanding the customer service rep, so I'm still not sure why they are charging an extra $7.95 for canceling because they had no recent information on the person I was searching.

Review about: Intelius Background Check.

Reason of review: Pricing issue.

Monetary Loss: $15.

Preferred solution: Price reduction.

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