Product: Intelius Background Check Clear all filters (21 of 21 reviews match)
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Intelius - AWFUL

I paid $59.00 for a full background on a person. The report came back with no criminal record and no marriages. However, this person has been convicted three times for domestic abuse and he has been married three times. He served a five year prison term in California for domestic abuse. I contacted Intelius customer service and asked for my money back. Honestly, if even some of this was on the report, I would have been okay. There was NOTHING on the report. They said, “no refunds.” Honestly, $59 is a lot If money for nothing. DO NOT USE THIS SERVICE.
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Review
#1529731 Review #1529731 is a subjective opinion of poster.
Service
Intelius Background Check
1.0
Details
Do not use this service!! I went online to find a service for background checks. to make sure it was accurate I ran one on myself and they were able to get my name and age correct but my criminal background, phone numbers, education were all completely false. I paid...
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Review
#1443732 Review #1443732 is a subjective opinion of poster.
Service
Intelius Background Check
Cons
  • 100 percent inaccurate data and poor customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
1.0
Details
Was considering using Intelius to run background checks on future employees for my company. Doing due diligence before signing up for the long term, I ran a background check on myself to check on their accuracy. Found over 50% of the information they provided on me to...
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Review
#1419739 Review #1419739 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund
1.8
Details
I went Intelius because they were highly recommened from another web sight that rated back ground check companies. I didn't realize at the time the website recieved "compensation" from intelius. Everyone I searched had wrong information attached to them. I even have...
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Review
#1350914 Review #1350914 is a subjective opinion of poster.
Service
Intelius Background Check
Intelius is a total rip-off. There is a reviewing site that has Intelius at 4.5 stars. This site is completely fake, done by Intelius themselves. Look at other review sites - Intelius is at 1/2 or 1 star. When I told them I wasn't going to pay for information I...
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Review
#1249624 Review #1249624 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Not as described/ advertised
1.0
Details
I had decided to do a search on my ex husband when I got some money.The search was $6.95 for the basic search.The information contained in the report was WAY out of date. There was no new information. The information contained in the report was 5-10 years old. When I...
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1 comment
Anonymous
#1612913

i also got charged more when trying the 95 cent offer

Review
#1203986 Review #1203986 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Pricing issue
Loss
$15
Preferred solution
Price reduction
That's right, Intelius won't even find information you can find by Googling the person's name for free. When I brought up these multiple discrepancies to a customer service rep in an attempt to get a refund I was told "individuals can have certain records...
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Review
#1199310 Review #1199310 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Not as described/ advertised

Intelius removed money from my bank account without my explicit knowledge or permission.

1.6
Details
· Intelius removed money from my bank account without my explicit knowledge or permission. · There were absolutely no service or product rendered in exchange for the money Intelius removed from my account. · After contacting Intelius several time to explain the details, Intelius Terms of Service would NOT return the money even though NO services were rendered. · I made a small one time service purchase. Intelius states that a clause during checkout entitled them to continue to bill for NO additional request for service. · The clause was not prevalent (hidden) because I was careful not to agree to or did I want any service contract throughout the initial purchase. · Most companies, with a reasonable business model, would consider this overlooked mistake grounds for a full refund. · Intelius has chosen to take the low road of hidden fees and contracts with a policy of not returning money for NO SERVICE RENDERED.
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Review
#1155681 Review #1155681 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund

Not possible to remove my data from Intelius

I looked myself up on Intelius and then went to their opt-out page http://telco.intelius.com/optout.php . No matter how I enter the data (by address or by phone), I get the response: "Your search criteria doesn't match our records. Your removal request cannot be processed. The information provided does not match a listing on directory White Pages. Please double check the information provided below is correct and matches the listing you wish to remove." Since I used the information they show about me, this is clearly not the case. The only alternative is to email them, and I don't trust them not to abuse my email address.
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Review
#1138710 Review #1138710 is a subjective opinion of poster.
Service
Intelius Background Check
Cons
  • Inability to opt out
Reason of review
Unable to opt out
Tags
  • Failure To Remove Information

Contact Intelius Customer Service

Mailing Address:
1501, 4th Ave
Seattle, WA 98101-1637
USA
Phone:
(206) 301-5800
All Intelius Contacts

Intelius - Absolutely misleading

We needed a background check on a family member to verify some info. The price I was "quoted" $39.95. Price charged to my card, $49.95. The report did not give me info I was told I was going to receive. Some of the info was incorrect and some was missing. I have requested a full refund in which I was denied but wrote back that I will get the BBB involved. I want a full refund and nothing ever to do with this company again. I want all my info removed from their database. They are awful. Want to charge you smaller increments of money for additional portions of the report that were initially supposedly included. No thank you.
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Review
#1097585 Review #1097585 is a subjective opinion of poster.
Service
Intelius Background Check
Cons
  • Absolutely poor
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Full refund
Tags
  • Scam