Intelius - Report of fraudulent activity

1.0
Details
Cancel account wasn't able to cancel until trial period was over
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ID
#1703763 Review #1703763 is a subjective opinion of poster.
Location
Winder, Georgia
Service
Intelius Background Check

Intelius - AWFUL

I paid $59.00 for a full background on a person. The report came back with no criminal record and no marriages. However, this person has been convicted three times for domestic abuse and he has been married three times. He served a five year prison term in California for domestic abuse. I contacted Intelius customer service and asked for my money back. Honestly, if even some of this was on the report, I would have been okay. There was NOTHING on the report. They said, “no refunds.” Honestly, $59 is a lot If money for nothing. DO NOT USE THIS SERVICE.
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ID
#1529731 Review #1529731 is a subjective opinion of poster.
Service
Intelius Background Check
1.0
Details
Do not use this service!! I went online to find a service for background checks. to make sure it was accurate I ran one on myself and they were able to get my name and age correct but my criminal background, phone numbers, education were all completely false. I paid...
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ID
#1443732 Review #1443732 is a subjective opinion of poster.
Service
Intelius Background Check
Cons
  • 100 percent inaccurate data and poor customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund

Intelius - Inaccurate information provided

1.0
Details
Was considering using Intelius to run background checks on future employees for my company. Doing due diligence before signing up for the long term, I ran a background check on myself to check on their accuracy. Found over 50% of the information they provided on me to be incorrect. When I immediately brought this to the Intelius representative's attention I was told that there is not much they can do about it, as they merely report the information; they do not collect it. What good is a background check report if the majority of the information is incorrect? I immediately cancelled my subscription with them, and strongly recommend to not utilize their service.
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ID
#1419739 Review #1419739 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Intelius Background Check
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund

Intelius - Horribly wrong

1.8
Details
I went Intelius because they were highly recommened from another web sight that rated back ground check companies. I didn't realize at the time the website recieved "compensation" from intelius. Everyone I searched had wrong information attached to them. I even have two friends that apparently don't even exist because nothing was located on them. It also showed my girl friend as being married to her brother, what public database was that retrieved from. Would've been better off asking a magic eight ball for information. Not everything was wrong, my childhood home addresses was correct and they got my age right. It wouldn't be responsible for anyone to use information gathered from this site for anything but a laugh.
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ID
#1350914 Review #1350914 is a subjective opinion of poster.
Service
Intelius Background Check

Intelius - Watch it - They're tricky

1.0
Details
I wanted to get the current address of a relative with whom I lost contact. For 95 cents, it sounded like a good deal, but it's a trick. Although I read all the screens carefully, I found myself signed up for a monthly membership at almost $30 that I didn't want. Shocked Since I did this on a weekend, I sent a message through their web site and told them to cancel, but I'll also followup with a phone call. I want to say they have a scam going, but I wonder if somewhere in the fine print, I missed the warning that I was signing up for a membership. This type of scam ought to be watched by outside monitoring groups, so people aren't sucked into something they don't need and don't want. So beware and be careful of this company. They are sneaky and unethical with the way they catch you.
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ID
#1315281 Review #1315281 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Intelius Background Check
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Full refund

Intelius - Just NO

No. Just no. I paid $49 for a report that specifically says "criminal", but it did NOT show a crash in 2014 (from running a stop sign), or the double vehicular manslaughter in early 2018. However, all info available on Facebook was on the report. How handy! What a great way to spend $49. Intelius is a total rip-off. There is a reviewing site that has Intelius at 4.5 stars. This site is completely fake, done by Intelius themselves. Look at other review sites - Intelius is at 1/2 or 1 star. When I told them I wasn't going to pay for information I already had - from Facebook - they offered to "research" another person for me. No, thanks. They refuse to give me a refund, so now I have to go through my credit card company to dispute it.
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ID
#1249624 Review #1249624 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Not as described/ advertised
1.0
Details
Update by user Mar 06, 2018

AFTER I had purchased the basic report on Intelius, they sent an email stating: ================================Intelius Premier Plus Billing Date: 4/6/2018 $29.95/moplus tax if applicableYou will only be charged a $7.95 one-time fee if you cancel your membership and...

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1 comment
Anonymous
#1612913

i also got charged more when trying the 95 cent offer

ID
#1203986 Review #1203986 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Pricing issue
Loss
$15
Preferred solution
Price reduction
That's right, Intelius won't even find information you can find by Googling the person's name for free. When I brought up these multiple discrepancies to a customer service rep in an attempt to get a refund I was told "individuals can have certain records...
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ID
#1199310 Review #1199310 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Not as described/ advertised

Intelius Reviews

  1. 36 reviews
  2. 8 reviews
  3. 1 review
  4. 2 reviews
  5. 2 reviews
Intelius reviews

Intelius removed money from my bank account without my explicit knowledge or permission.

1.6
Details
· Intelius removed money from my bank account without my explicit knowledge or permission. · There were absolutely no service or product rendered in exchange for the money Intelius removed from my account. · After contacting Intelius several time to explain the details, Intelius Terms of Service would NOT return the money even though NO services were rendered. · I made a small one time service purchase. Intelius states that a clause during checkout entitled them to continue to bill for NO additional request for service. · The clause was not prevalent (hidden) because I was careful not to agree to or did I want any service contract throughout the initial purchase. · Most companies, with a reasonable business model, would consider this overlooked mistake grounds for a full refund. · Intelius has chosen to take the low road of hidden fees and contracts with a policy of not returning money for NO SERVICE RENDERED.
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ID
#1155681 Review #1155681 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund

Not possible to remove my data from Intelius

I looked myself up on Intelius and then went to their opt-out page http://telco.intelius.com/optout.php . No matter how I enter the data (by address or by phone), I get the response: "Your search criteria doesn't match our records. Your removal request cannot be processed. The information provided does not match a listing on directory White Pages. Please double check the information provided below is correct and matches the listing you wish to remove." Since I used the information they show about me, this is clearly not the case. The only alternative is to email them, and I don't trust them not to abuse my email address.
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ID
#1138710 Review #1138710 is a subjective opinion of poster.
Service
Intelius Background Check
Cons
  • Inability to opt out
Reason of review
Unable to opt out

Intelius - Absolutely misleading

We needed a background check on a family member to verify some info. The price I was "quoted" $39.95. Price charged to my card, $49.95. The report did not give me info I was told I was going to receive. Some of the info was incorrect and some was missing. I have requested a full refund in which I was denied but wrote back that I will get the BBB involved. I want a full refund and nothing ever to do with this company again. I want all my info removed from their database. They are awful. Want to charge you smaller increments of money for additional portions of the report that were initially supposedly included. No thank you.
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ID
#1097585 Review #1097585 is a subjective opinion of poster.
Service
Intelius Background Check
Cons
  • Absolutely poor
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Full refund

Intelius - !ntelius Opt Out

1.0
Details
I followed the Opt Out instructions on the form to the letter. There is a HUGE cliche with the system. I uploaded the Drivers License file EXACTLY as instructed. I saved it as a GIF, JPG, and the only other acceptable file extension. I continued without ANY LUCK to get the system to accept my upload. I tried ALL the browsers, Google Chrome, Safari, and FireFox. I tried from a MAC and a PC computer and I even called the help line and got no answers and the file was never accepted. If there is someone out there at Intel's that can explain why you follow instructions to the LETTER and the file they ask for in the exact format saved in the proper extension will not upload into the box I would SURE LIKE TO KNOW!!!
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ID
#1000730 Review #1000730 is a subjective opinion of poster.
Service
Intelius Background Check
Reason of review
Damaged or defective
Preferred solution
Opt Out of your system(s) ALL 16 sister/family affiliates and ALL of the sites you own!!!

Intelius - Even the gender was wrong.

I did a background search today on a developer/contractor/landlord and almost every piece of information was inaccurate, even the gender was wrong. My subject (a male) has a DUI, six open Civil cases in DC Superior Court, has a judgment for fraud over $500,000, has defaulted on several mortgages and several landlord/tenant actions.....none of which appeared in the background report. I clicked on his wife and she was listed as a male. Moreover, they listed none of his properties (he owns at least five in DC) and his home address is wrong. I paid 39.95 for garbage and want my money back. If my credit card has a charge I'll file a claim.
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ID
#915852 Review #915852 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Intelius Background Check
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund

Intelius gave me outdated email and phone

i was searching my friend's phone and email. looked at yellowpages.com and intelius COUGHT me somehow and provided outdated info and put on a monthly membership that i did not want. when i called they did not refund money. i think they are cheaters!!if they cant have updated phone and email, a fool only can trust them with other services!! i think they are cheaters!!if they cant have updated phone and email, a fool only can trust them with other services!! WHY 80 WORD THESIS ONE HAS TO BE FORCED TO WRITE SIR
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2 comments
Customer S
#1102931

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Customer S
#1099349

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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ID
#773927 Review #773927 is a subjective opinion of poster.
Location
Fremont, California
Service
Intelius Background Check
Reason of review
Poor customer service