Several months ago I did a .99 cent phone number look-up. Website was misleading or downright deceptive because somehow I got signed up for some identity protection scam and have recently noticed that $19.95 has been deducted from my bank account for each of the last three months.
I called this morning and got one payment credited back to my account, then spoke with a supervisor and got another one. They said they could not go back over 60 days to refund the 3rd payment so I called back and got another supervisor and told them I had already been in contact with the Washington state attorney general. It worked!
She promptly said she would refund the other payment. Apparently they have some reason to fear the attorney general.