Intelius
Reviews and Complaints
Reviews Chart
$19.5K
CLAIMED LOSSES
500
TOTAL REVIEWS
72.4K
PAGE VIEWS
Insufficient funds taken out my account
Ive cancelled my membership with them with a representative and they still charged my account and I need a refund.
ID
Service
Intelius Membership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Stay away
Tried to charge my credit card 3 times three days in a row ... my credit card company suspected fraud and informed me with the 3rd attempt. ....Ive never heard of this company nor do I know how they hacked my credit card information.
ID
Location
Henryetta, Oklahoma
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Beware hacked my credit card
I got a fraud text alert from my credit card company on January 1st 2020 about an attempted charge of $19.95 from this company... I looked at my account and they had charged my credit card $14.95 on December 30th and the next day December 31st they charged another $14.95 .... I’ve never heard of this company, they hacked my credit card information somehow and charged my credit card.... my credit card company is investigating these charges as Fraud .
ID
Product
Intelius Subscription
Cons
- Absolutely poor
- Forced compromise of identity
- Fraudulent charges on my credit card
Reason of review
Fraudulent charges
Loss
$43
Preferred solution
Full refund
Report of fraudulent activity
Cancel account wasn't able to cancel until trial period was over
ID
Location
Winder, Georgia
Report of fraudulent activity
Cancel account wasn't able to cancel until trial period was over
ID
Location
Winder, Georgia
Service
Intelius Background Check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware do not use these people they will take you for a ride
Do not!!! Use th I s company they wouldnt let me cancel until my on me time report was expired then after they took their canceled money out of my account do not use this so called company they are everything else
ID
Service
Intelius Free Trial
Cons
- Unable to cance l until free trial was over
Reason of review
Return, Exchange or Cancellation Policy
Loss
$29
Preferred solution
Full refund
I can’t get to a reset my password point to get into my account to cancel my membership you guys make it extremely difficult to deal with you
I only wanted one report but the way your website is set up you make people get memberships. Then I can’t sign in it says my password is wrong I know that’s not true. Then I don’t get a link to do a new password so I can’login. This system is
ID
Service
Intelius Membership
Pros
- I thought was a good deal for one time use
Cons
- Data is inaccurate
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel my membership immediately
Information about the program
Intelius Charged me 3 times for the same report...there is no way to cancel your account...no one answers phones..YOu are change rged the same day there is no Trial like advertised..Iam going the legal route with these SOB
ID
Location
St Croix, Saint Croix Island
Service
Intelius Free Trial
Account charges
I got an email on September 22 that the money was put back yo my account as u were unable to help with my search I took it that meant everything was canceled to my surprise my statement showed where after u canceled the transaction u went bank in my account in September to take 29.95
ID
Cons
- Tricked
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Easier way to opt out of free trial.
Difficult to opt out for free trial.
ID
Service
Intelius Public Record
Pros
- Helps identify people
Cons
- Forced compromise of identity
- More id proof to opt-out
Reason of review
Need to opt out/cancel free trial.
Preferred solution
Close account please.
Close free trial offer
Thank you for the research. I no longer need the free trial. Thank you!!!!!
ID
Location
Pike Road, Alabama
Service
Intelius Public Record
Pros
- Helps identify people
Cons
- Inability to opt out
Refund
Pd for one report now getting charged I want a refund!
ID
Service
Intelius Membership
Pros
- I thought was a good deal for one time use
Cons
- Inability to opt out
Reason of review
Unaware I would be paying over and over for one report
Loss
$30
Preferred solution
Full refund
No information received
I used this Intellius to verify what I already knew and to get a hard copy of the information. All I get is one charge after another. I tried to get in via internet and my password that I had just assigned was not valid. They sent me a password to use and even that was not accepted. The fact that they could not give me the information I already knew should be a reason for "money back".
ID
Cons
- Customer service
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
Full refund
Cancel membership didn’t go through
I called on the 4th to cancel and was charged anyway
ID
Service
Intelius Membership
Email for canceling
Example Hi my names ______, address _______, birthday ________, email Associated with account -_________ I am emailing to cancel any continuous payments or subscription payments to my bank, That I might have unknowingly signed up for. I also request that a Reply to this email verifying I will no longer be charged be sent to me within a 24 to 72 business day time frame.
ID
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