Unclaimed
Intelius
Reviews and Complaints
20.1K
CLAIMED LOSSES
533
TOTAL REVIEWS
73.9K
PAGE VIEWS
Intelius Reviews
Absolutely misleading
We needed a background check on a family member to verify some info. The price I was "quoted" $39.95. Price charged to my card, $49.95. The report did not give me info I was told I was going to receive. Some of the info was incorrect and some was missing. I have requested a full refund in which I was denied but wrote back that I will get the BBB involved. I want a full refund and nothing ever to do with this company again. I want all my info removed from their database. They are awful. Want to charge you smaller increments of money for additional portions of the report that were initially supposedly included. No thank you.
ID
Service
Intelius Background Check
Cons
- Absolutely poor
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Full refund
Demanding I send my ID to remove my info
They are demanding I send my ID and personal identifying information to verify who I am so this 3rd party company whom I have never authorized to compile and share my information will remove it. This REEKS of scam and further ID theft potential. They have listed several pieces of information that could be used to compromise my identity and expect me to do so even further to get them to cease and desist. I will be filing a complaint with the AG's office, BBB and any other applicable organization. This type of indiscriminate information vomiting needs to stop. It is putting the American Public at international risk for loss.
ID
Cons
- Forced compromise of identity
Reason of review
compromising my identity
Preferred solution
Remove my information completely.
Scammers
Intelius is no better than the phone scammers in India. Today I received a charge from Intelius for a membership I never agreed to. I was able to get my bank to remove the pending charge, change my card number and block future charges from Intelius. If I could sue them for the emotional and physical duress, and the time it has robbed me, I would. The company offers a cheap one-time phone number search and then puts you on an automatic membership. If you cancel within minutes of finding out, they still take money out of your account. Something needs to be done about them, especially since they hurt so many low income people.
ID
Service
Intelius Membership
Cons
- Being charged every month for service i cancelled
Reason of review
Charging my account for membership I cancelled
Loss
$5000
Preferred solution
Close down the company and refund people ten times their losses. Don't allow the company to work ever again.
!ntelius Opt Out
I followed the Opt Out instructions on the form to the letter. There is a HUGE cliche with the system. I uploaded the Drivers License file EXACTLY as instructed. I saved it as a GIF, JPG, and the only other acceptable file extension. I continued without ANY LUCK to get the system to accept my upload. I tried ALL the browsers, Google Chrome, Safari, and FireFox. I tried from a MAC and a PC computer and I even called the help line and got no answers and the file was never accepted. If there is someone out there at Intel's that can explain why you follow instructions to the LETTER and the file they ask for in the exact format saved in the proper extension will not upload into the box I would SURE LIKE TO KNOW!!!
ID
Service
Intelius Background Check
Reason of review
Damaged or defective
Preferred solution
Opt Out of your system(s) ALL 16 sister/family affiliates and ALL of the sites you own!!!
Scam
I am very disappointed at Intelius, they have a sale for $0.95 and I ended up paying $7.95. Bogus report and a scam. DO NOT FALL FOR THIS TRAP. They automatically sign you up for a so call premier monthly services if you do cannel within 7 days, you will end up paying $30 monthly. Please read the fine print so you do not end up like me!!! People should be able to make one search without having to pay a future. I do not mind paying for value, but the information provided by Intelius is totally bogus because I was able to find that same information online without having to pay a future. It is a disgrace that a company like intelius is allowed to take advantage of ordinary people in this manner. I would have gladly paid the amount asked if the information provided was worthwhile.
ID
Location
Elk River, Minnesota
Product
Intelius Subscription
Reason of review
Bad quality
Loss
$7
Preferred solution
Price reduction
Intelius Subscription Review
Companies like this are the lowest *** on Earth. They try to trick you into paying this monthly subscription when you never authorized it. We should call them every 5 minutes for the rest of their worthless lives and let them know what lowlifes they are (as if they didn't know already.)
ID
Product
Intelius Subscription
Reason of review
Bad quality
Short Review on October 25, 2016
Informatiom is not reliable and is incorrect.
ID
Location
Clearwater, Florida
Reason of review
Bad quality
Even the gender was wrong.
I did a background search today on a developer/contractor/landlord and almost every piece of information was inaccurate, even the gender was wrong. My subject (a male) has a DUI, six open Civil cases in DC Superior Court, has a judgment for fraud over $500,000, has defaulted on several mortgages and several landlord/tenant actions.....none of which appeared in the background report. I clicked on his wife and she was listed as a male. Moreover, they listed none of his properties (he owns at least five in DC) and his home address is wrong. I paid 39.95 for garbage and want my money back. If my credit card has a charge I'll file a claim.
ID
Location
Washington, District Of Columbia
Service
Intelius Background Check
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund
Intelius People Search Review
Innacurate personal information on many people? Why?
ID
Location
Mountain View, California
Intelius gave me outdated email and phone
i was searching my friend's phone and email. looked at yellowpages.com and intelius COUGHT me somehow and provided outdated info and put on a monthly membership that i did not want. when i called they did not refund money. i think they are cheaters!!if they cant have updated phone and email, a fool only can trust them with other services!! i think they are cheaters!!if they cant have updated phone and email, a fool only can trust them with other services!! WHY 80 WORD THESIS ONE HAS TO BE FORCED TO WRITE SIR
2 comments
ID
Location
Fremont, California
Service
Intelius Background Check
Reason of review
Poor customer service
Intelius People Search Review from East Setauket, New York
I work with psychiatric patients. I do not want my info online for safety as my address. They keep pretending they cant see my attachment & no matter how much they enlarge it they wont let me opt out. I will sue them if i can. They have no regard for safety issues they lie & say they cannot see my info
2 comments
ID
Location
East Setauket, New York
Reason of review
Bad quality
Review in Internet category from Clarks Summit, Pennsylvania
I have been charged 29.99 on my card for months. I finally had to cancel debit card. I received a new one. Somehow they started charging that card and i never gave them that one. This is crimonal.
3 comments
ID
Location
Clarks Summit, Pennsylvania
Reason of review
Problems with payment
Intellius scam
I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection!A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! I am disgusted! I am calling the better biz bureau! How can send they send a person an email, with an subscription hidden in the small print and charge you for a service you never authorized. This company and their profits are a scam!!! Please beware of email scams like this . They made 17 million in profit last year using this phishing strategy.
1 comment
ID
Location
Manassas, Virginia
Reason of review
Pricing issue
Intelius Background Check Review from Bloomfield, Pennsylvania
These people have published a invalid online report on me. Intellius claims I own Godwin Energy Resources, LLC. and that when I investigated it it is non exsistant. Then they published that I lived in Louisiana. I have never been in that state. Intellius states I'm related to both a Doris Godwin and August Godwin. That is the nothing farther from the truth than that. Intellius states all these places I have lived and that no truth what so ever. Shut these people down.
1 comment
ID
Location
Bloomfield, Pennsylvania
Reason of review
Not as described/ advertised
Keep taking money from my account after I stopped service
I took out a one month subscription. The next month they charged me again even though I stopped the service. Trying to find a phone number for them has been fruitless. I don't want them taking more money from my account and am no longer using the site. This company is stealing from consumers and needs to be stopped. I now understand why people go on shooting rampages because of sheer frustration. When I tell a company to stop their services that is exactly what I expect them to do, not continue taking my money. Why would the Better Business Bureau give this company a good rating? They need to look into this company further.
1 comment
ID
Location
Silver City, New Mexico
Cons
- Bad customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
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We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.
Intelius solely collects and compiles the public records and publicly available information.
Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.
This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.
If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.
We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.
Intelius solely collects and compiles the public records and publicly available information.
Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.
This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.
If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.