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Used once...and then they kept billing me

I used this company once to check on an address...next thing I know, they're billing me without authorization. Incredible. What a scam!! not sure why this continues...i saw on the web that MANY, MANY PEOPLE have had the same experience...yet, they continue...not sure why this continues to go without check. Unlike some customers, when I called, i I talked to someone right away...wasn't put on hold...but kept telling me the address that they have listed in not the address I gave them. Well, I think I know where I live! They kept asking for me informamtion....finally, I was able to cancel the subscription.
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1 comment
#1049276

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#717364 Review #717364 is a subjective opinion of poster.
Reason of review
Poor customer service

Review in Household Services category from Utica, New York

I want out of contract and also people.com also which I never signed up for
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1 comment
#1049288

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#714357 Review #714357 is a subjective opinion of poster.
Location
Utica, New York
Reason of review
Poor customer service
Yes they auto signed me up for 19.95 for a premimium subscription. The site had two checkboxes for 39.99 With subscription to intellius special offer (Which smelled like an auto subscription so I opted for the 49.99 regular price background check). After putting my...
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1 comment
#1035749

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

Memberships can be activated through either the acceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report. All of our offers describe the specifics of the service, including billing. Additionally, all of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#699213 Review #699213 is a subjective opinion of poster.
Location
San Antonio, Texas
Reason of review
Poor customer service
Loss
$20

Incorrect Information- Mary L Rushing??

I researched myself before I chose to use intellius for business. My information is incorrect. I have never worked at the location that is attached to my name. My name is not Mary L. it is Marissa. The company is reporting inaccurate information on a background checking website which really seems to be dangerous in my opinion. If you contact customer service they claim that nothing can be done or changed. So, if Intellius can't maintain an accurate database, shouldn't this be stated loud and clear, not just in small tiny print lettering that states it may not be accurate.
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2 comments
#1078246

Your business activity is a fraud by posting data somehow attributed FRAUDULENTY TO AN INDIVIDUAL but not verified.

You are NEGLIGENT in checking the validity of identity and activity THUS commit VIOLATIONS of many federal and state consumer protection laws. We seek $50 MIllion in restitution. And want CONGRESS to put out of business....

#1029168

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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ID
#691157 Review #691157 is a subjective opinion of poster.
Location
Pasadena, Texas
Reason of review
Bad quality

Intelius Membership Review from Discovery Bay, California

This company is a joke. Couldn't come up with the information I needed so they give me credit. Sent customer service a e-mail asking to cancel my membership. Apparently they didn't. So they just billed my credit card 2 months later. This company gets my middle finger
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1 comment
#1020682

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#682866 Review #682866 is a subjective opinion of poster.
Location
Discovery Bay, California
Reason of review
Poor customer service

A Scam Company Refuses to Remove People's Information

Intelius used to have a simple opt-out form. Now they want you to fax them proof that you are who you claim to be before they might consider removing the listing they have on you. It sounds like a great scam to me. There's no way to know if they'll use the proof that you send them to steal your identity or do God knows what else with it. I'm sorry, but I shouldn't have to send proof that I am who I am to get them or any other company like them to remove the information they have on me. It also turns out that Intelius is run by a crook (read more about the "owner" at http://techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/). This isn't the first scam company the "owner," Naveen Jain has run that has been in trouble with customers/the general public. You can also read other reviews of Intelius at https://www.trustpilot.com/review/www.intelius.com. All of them are equally scathing of the company and it's horrendous practices.
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3 comments
#1062914

These people get proof who you are and they will blast that all over as well.

#1015639

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

#1014316

Not accurate is absolutely correct. I have never worked where the review said I have worked-or I would have had a higher payraise ...

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ID
#667615 Review #667615 is a subjective opinion of poster.
Cons
  • Data is inaccurate
  • Scam
  • Bad customer service
Reason of review
Bad quality

Incorrect information

They have mixed me up with another person. We live in two different states. and they are confusing us. I cannot get them to correct the information. This is really irresponsible and should be illegal to put out wrong information without correcting it. Does anyone know what can be done about this or whom to contact? I received information that this person's health insurance info has been hacked and it was sent to my address and not hers. This is so crazy. How do I clear this up? It is very frustrating and I don't know what to do about this abomination.
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1 comment
#998084

We apologize for any inconvenience arising from the content of our search results and would like the opportunity to assist you.

For additional information on our public records database, including opt-out request submission, please visit Intelius’ Privacy Policy at www.intelius.com/privacy.php.

You may also visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#652525 Review #652525 is a subjective opinion of poster.
Cons
  • Data can be inaccurate
  • Data is inaccurate
Reason of review
Not as described/ advertised
People amaze me. It took me under 5 minutes to search and find out how to opt out of their database. But in our lazy society, people would sooner complain and threaten legal action (give me a break) than take a few minutes to address the issue. Here, I did it for you....
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ID
#632700 Review #632700 is a subjective opinion of poster.
Location
Camarillo, California
Pros
  • Good customer service
Cons
  • Data can be inaccurate
Reason of review
Consumers are whiners
I decided to do a background check as I was applying for a new job. I paid the 19.95 for a one time check. Its kind of expensive but I figured why not. It gave inaccurate information. To top it off I happened to notice they charged me for premium service which I had...
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1 comment
#979669

Blanket Response to a Rebuttal

Thank you for your prompt response.

We would be more than happy to assist you with the specific account and address your concerns. Please contact one of our Customer Care Specialists so that we may work with you to resolve this matter.

A variety of options to contact the Customer Care team can be found on the contact us page on the Intelius website.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#630620 Review #630620 is a subjective opinion of poster.
Location
Arlington, Tennessee
Reason of review
Problems with payment

Questionable access to criminal records

I use Intelius to occasionally get an address for someone. They are good with that information. Today I, for the first time, used them to pull criminal records info for someone who I know has a criminal record. I bought their top-tier service and even paid an extra $20 for a national criminal records check (FBI). Well both service turned up no records and they seemed to indicate that they aren't able to get that information. I know the person I was searching has multiple records and I believe Intelius just isn't able to get criminal record info for most states. I won't be using them again. I'm out $70.
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1 comment
#955844

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#603297 Review #603297 is a subjective opinion of poster.
Reason of review
Bad quality
Attempted to purchase 99 cent service, and they automatically signed me up for the 19.95/month premier plan without asking me. SCAM COMPANY! BAD BUSINESS PRACTICE! Attempted to purchase 99 cent service, and they automatically signed me up for the 19.95/month premier...
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3 comments
#946125

I have no idea how they got my bank account and for 3 years twice in a month they charged me 19,95.

i have been very sick unable to go trough my bank estatament.

just found it out.

i am in shock and I do not know what to do about.

anyone who can help me with information how to get my money back?

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ID
#592377 Review #592377 is a subjective opinion of poster.
Location
New Lebanon, Ohio
Reason of review
Not as described/ advertised
Loss
$60
Preferred solution
Full refund

Intelius Optout Procedure

I contacted this company to remove my information due to a permanent restraining order that I have against a stalker. I sent them the information that was given to me by the police department. They refused to remove my information and told me that I had to send them a copy of the police report and a copy of the restraining order. Basically, they want consumers to jump through hoops or make it extremely difficult for you to have your information removed. The restraining order is filed in another county, I have to drive an hour one way to get this information. This is really ridiculous, I am meeting with an attorney on Thursday. They should not have the power to put peoples safety in jeopardy. The rep told me "ma'am a lot of lawyers use our service." I don't give a rat's #$% who uses your service. If an individual doesn't feel comfortable with their information on your site, it should be removed. We all have the right to privacy. You will be hearing from my lawyer!
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1 comment
#939754

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#587383 Review #587383 is a subjective opinion of poster.
Reason of review
Poor customer service

And for just $29.95 more, you can get......

This is a ridiculous site. The very basic of information. I would guess to get thorough information on a person, you'd have to pay about $100. I think I stopped at the 29.95 mark. Criminal information was there at the additional price, but detailed, and then there is a link to "access courthouse records" and at an additional fee. This is not transparent which is not full disclosure about the product you are buying. I thought I would get useful information but I'll go the official route in the future. Gotta love the muck that good advertising lands you in. P.S. Thank you for giving me a place to report, but Category won't let me put anything but Household Services, so I guess I'll select plumbing or something like that.
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1 comment
#929823

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

________________________________________

ID
#580013 Review #580013 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Bad quality
Loss
$30
Preferred solution
Let the company propose a solution

Intelius - Review in Media category from Mountain View, California

INTELIUS WILL RIP YOU OFF!!! Thought I was paying for one time use and when I realized they were charging my credit card every month, I canceled on the website (or at least thought I did). Finally had to cancel over the phone and of course didn't get a refund for the money that should have never been taken in the first place!
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1 comment
#908560

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

It sounds like a membership may have been activated through the acceptance of an offer during the checkout process.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#563745 Review #563745 is a subjective opinion of poster.
Location
Mountain View, California
Reason of review
Problems with payment

Intelius - Incorrect Information Review

All of my information is incorrect, including my name, address, employment and especially relative info. There is only one accurate piece of data..my age..lol
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1 comment
#887340

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

ID
#547860 Review #547860 is a subjective opinion of poster.