Intelius
Reviews and Complaints
Reviews Chart
$19.5K
CLAIMED LOSSES
500
TOTAL REVIEWS
72.4K
PAGE VIEWS
!ntelius Opt Out
I followed the Opt Out instructions on the form to the letter. There is a HUGE cliche with the system. I uploaded the Drivers License file EXACTLY as instructed. I saved it as a GIF, JPG, and the only other acceptable file extension. I continued without ANY LUCK to get the system to accept my upload. I tried ALL the browsers, Google Chrome, Safari, and FireFox. I tried from a MAC and a PC computer and I even called the help line and got no answers and the file was never accepted. If there is someone out there at Intel's that can explain why you follow instructions to the LETTER and the file they ask for in the exact format saved in the proper extension will not upload into the box I would SURE LIKE TO KNOW!!!
ID
Service
Intelius Background Check
Reason of review
Damaged or defective
Preferred solution
Opt Out of your system(s) ALL 16 sister/family affiliates and ALL of the sites you own!!!
Scam
I am very disappointed at Intelius, they have a sale for $0.95 and I ended up paying $7.95. Bogus report and a scam. DO NOT FALL FOR THIS TRAP. They automatically sign you up for a so call premier monthly services if you do cannel within 7 days, you will end up paying $30 monthly. Please read the fine print so you do not end up like me!!! People should be able to make one search without having to pay a future. I do not mind paying for value, but the information provided by Intelius is totally bogus because I was able to find that same information online without having to pay a future. It is a disgrace that a company like intelius is allowed to take advantage of ordinary people in this manner. I would have gladly paid the amount asked if the information provided was worthwhile.
ID
Location
Elk River, Minnesota
Product
Intelius Subscription
Reason of review
Bad quality
Loss
$7
Preferred solution
Price reduction
Intelius Subscription Review
Companies like this are the lowest *** on Earth. They try to trick you into paying this monthly subscription when you never authorized it. We should call them every 5 minutes for the rest of their worthless lives and let them know what lowlifes they are (as if they didn't know already.)
ID
Product
Intelius Subscription
Reason of review
Bad quality
Short Review on October 25, 2016
Informatiom is not reliable and is incorrect.
ID
Location
Clearwater, Florida
Reason of review
Bad quality
Even the gender was wrong.
I did a background search today on a developer/contractor/landlord and almost every piece of information was inaccurate, even the gender was wrong. My subject (a male) has a DUI, six open Civil cases in DC Superior Court, has a judgment for fraud over $500,000, has defaulted on several mortgages and several landlord/tenant actions.....none of which appeared in the background report. I clicked on his wife and she was listed as a male. Moreover, they listed none of his properties (he owns at least five in DC) and his home address is wrong. I paid 39.95 for garbage and want my money back. If my credit card has a charge I'll file a claim.
ID
Location
Washington, District Of Columbia
Service
Intelius Background Check
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund
Intelius People Search Review
Innacurate personal information on many people? Why?
ID
Location
Mountain View, California
Intelius gave me outdated email and phone
i was searching my friend's phone and email. looked at yellowpages.com and intelius COUGHT me somehow and provided outdated info and put on a monthly membership that i did not want. when i called they did not refund money. i think they are cheaters!!if they cant have updated phone and email, a fool only can trust them with other services!! i think they are cheaters!!if they cant have updated phone and email, a fool only can trust them with other services!! WHY 80 WORD THESIS ONE HAS TO BE FORCED TO WRITE SIR
2 comments
ID
Location
Fremont, California
Service
Intelius Background Check
Reason of review
Poor customer service
Intelius People Search Review from East Setauket, New York
I work with psychiatric patients. I do not want my info online for safety as my address. They keep pretending they cant see my attachment & no matter how much they enlarge it they wont let me opt out. I will sue them if i can. They have no regard for safety issues they lie & say they cannot see my info
2 comments
ID
Location
East Setauket, New York
Reason of review
Bad quality
Review in Internet category from Clarks Summit, Pennsylvania
I have been charged 29.99 on my card for months. I finally had to cancel debit card. I received a new one. Somehow they started charging that card and i never gave them that one. This is crimonal.
3 comments
ID
Location
Clarks Summit, Pennsylvania
Reason of review
Problems with payment
Intellius scam
I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection!A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! I am disgusted! I am calling the better biz bureau! How can send they send a person an email, with an subscription hidden in the small print and charge you for a service you never authorized. This company and their profits are a scam!!! Please beware of email scams like this . They made 17 million in profit last year using this phishing strategy.
1 comment
ID
Location
Manassas, Virginia
Reason of review
Pricing issue
Intelius Background Check Review from Bloomfield, Pennsylvania
These people have published a invalid online report on me. Intellius claims I own Godwin Energy Resources, LLC. and that when I investigated it it is non exsistant. Then they published that I lived in Louisiana. I have never been in that state. Intellius states I'm related to both a Doris Godwin and August Godwin. That is the nothing farther from the truth than that. Intellius states all these places I have lived and that no truth what so ever. Shut these people down.
1 comment
ID
Location
Bloomfield, Pennsylvania
Reason of review
Not as described/ advertised
Keep taking money from my account after I stopped service
I took out a one month subscription. The next month they charged me again even though I stopped the service. Trying to find a phone number for them has been fruitless. I don't want them taking more money from my account and am no longer using the site. This company is stealing from consumers and needs to be stopped. I now understand why people go on shooting rampages because of sheer frustration. When I tell a company to stop their services that is exactly what I expect them to do, not continue taking my money. Why would the Better Business Bureau give this company a good rating? They need to look into this company further.
1 comment
ID
Location
Silver City, New Mexico
Cons
- Bad customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Used once...and then they kept billing me
I used this company once to check on an address...next thing I know, they're billing me without authorization. Incredible. What a scam!! not sure why this continues...i saw on the web that MANY, MANY PEOPLE have had the same experience...yet, they continue...not sure why this continues to go without check. Unlike some customers, when I called, i I talked to someone right away...wasn't put on hold...but kept telling me the address that they have listed in not the address I gave them. Well, I think I know where I live! They kept asking for me informamtion....finally, I was able to cancel the subscription.
1 comment
ID
Reason of review
Poor customer service
Review in Household Services category from Utica, New York
I want out of contract and also people.com also which I never signed up for
1 comment
ID
Location
Utica, New York
Reason of review
Poor customer service
Yes they auto signed me up for 19.95 for a premimium subscription. The site had two checkboxes for 39.99 With subscription to intellius special offer (Which smelled like an auto subscription so I opted for the 49.99 regular price background check). After putting my...
View full review
1 comment
We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.
Intelius offers a variety of services during the purchase process.
Memberships can be activated through either the acceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report. All of our offers describe the specifics of the service, including billing. Additionally, all of our services are non-contractual so there is no obligation to continue using the service.
If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.
ID
Location
San Antonio, Texas
Reason of review
Poor customer service
Loss
$20
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.
Intelius solely collects and compiles the public records and publicly available information.
Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.
This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.
If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.
We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.
Intelius solely collects and compiles the public records and publicly available information.
Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.
This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.
If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.