Intelius
Reviews and Complaints
19.9K
CLAIMED LOSSES
526
TOTAL REVIEWS
73.5K
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Intelius Reviews
New Reviewer
Billing
I was wrongly charged twice and withdrawn money with out my knowledge from my credit card
ID
Reason of review
Problems with payment
New Reviewer
Do not use this service!! I went online to find a service for background checks. to make sure it was accurate I ran one on myself and they were able to get my name and age correct but my criminal background, phone numbers, education were all completely false. I paid...
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ID
Service
Intelius Background Check
Cons
- 100 percent inaccurate data and poor customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
I am preparing a formal consumer complaint to USA.Gov re Intellius.
I am a senior and believe I have been used for several years by your company. I was trying to wipe out of lot of stuff on my computer and came upon a long list of emails for Intelius . All of them seem to have been taking money out of my capital accounts. I have not communicated with Intelius in that last 20-40 years! However when I discovered your continued invasion on my emails last night, I decided to send a formal complaint to the government as they advised. ( had I not decided to clean out my iPhone, this could have gone on until my death. I am demanding a document from your company that lists the number of documents you have emailed to me up to this year and the amount of money that Intelius has subtracted from my banking and other accounts that are in my name. I also request reimbursement for those unauthorized deposit from my accounts to yours. I have been surviving on my pension for quite some time and to find out that Intelius is benefiting from the income of a 72 year old senior (soon to be 73) is both shocking and Illegal. I see that you want copies of my receipts and I would be willing to copy all of them and send them to Intelius when they respond directly to me and I know that I am not being hacked and have actually connected with a real Intelius representative. I look forward to your response A. Cannon (formerly Wiggins)
1 comment
ID
Location
Los Angeles, California
Reason of review
Problems with payment
New Reviewer
Inaccurate information provided
Was considering using Intelius to run background checks on future employees for my company. Doing due diligence before signing up for the long term, I ran a background check on myself to check on their accuracy. Found over 50% of the information they provided on me to be incorrect. When I immediately brought this to the Intelius representative's attention I was told that there is not much they can do about it, as they merely report the information; they do not collect it. What good is a background check report if the majority of the information is incorrect? I immediately cancelled my subscription with them, and strongly recommend to not utilize their service.
ID
Location
Cincinnati, Ohio
Service
Intelius Background Check
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund
New Reviewer
Wrong party living at my address. Not even relative of that
No don’t know where she lives
ID
Location
Elk River, Minnesota
Service
Intelius Public Record
Reason of review
Bad quality
Important information missing
When you didn't provide the full telephone number, a Google search revealed an obituary for my friend, unfortunately. Intellius did a good job otherwise. Am very grateful for that.
ID
Location
Rome, Georgia
Service
Intelius Public Record
Reason of review
Bad quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCrooks
I paid .99 and made sure not to sign up for the membership. I cancelled it. I'm still being charged. I am severely disabled and they are stealing from me. I'm always so taken advantage of and have a hard enough time in life just trying to stay alive from my illness I don't need to be dealing with scammers and crooks.
ID
Location
Sterling Heights, Michigan
Service
Intelius Membership
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
I paid $0.99 for a report on someone, 2 weeks later (yesteday), i noticed $29.95 was charged to my bank account for a Plus Membership I never wanted. That closed my bank account not to mention deprived me of the only money I had. Called to cancel ghe membership....
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1 comment
PissedConsumer1588538
#1588538
Keep waiting or forget it. They count on you not noticing the part about signing up for regular service after the cheapie trial.
Your call to cancel is inadequate - compose and furnish a formal letter of cancellation and serve it via Certified Mail Return Receipt Requested. Advice - if you only have $30 to your name, don't waste it on dippy websites who collect publicly available data and charge you for their minimum efforts.
ID
Service
Intelius Membership
Reason of review
Pricing issue
New Reviewer
Horribly wrong
I went Intelius because they were highly recommened from another web sight that rated back ground check companies. I didn't realize at the time the website recieved "compensation" from intelius. Everyone I searched had wrong information attached to them. I even have two friends that apparently don't even exist because nothing was located on them. It also showed my girl friend as being married to her brother, what public database was that retrieved from. Would've been better off asking a magic eight ball for information. Not everything was wrong, my childhood home addresses was correct and they got my age right. It wouldn't be responsible for anyone to use information gathered from this site for anything but a laugh.
ID
Service
Intelius Background Check
Put me down as older not happy
Put me down as older, not happy
ID
Reason of review
Poor customer service
Unwanted charges
I have received several charges now even after I cancelled with them. Horrible.
ID
Service
Intelius Membership
New Reviewer
Watch it - They're tricky
I wanted to get the current address of a relative with whom I lost contact. For 95 cents, it sounded like a good deal, but it's a trick. Although I read all the screens carefully, I found myself signed up for a monthly membership at almost $30 that I didn't want. 
Since I did this on a weekend, I sent a message through their web site and told them to cancel, but I'll also followup with a phone call. I want to say they have a scam going, but I wonder if somewhere in the fine print, I missed the warning that I was signing up for a membership. This type of scam ought to be watched by outside monitoring groups, so people aren't sucked into something they don't need and don't want. So beware and be careful of this company. They are sneaky and unethical with the way they catch you.
Since I did this on a weekend, I sent a message through their web site and told them to cancel, but I'll also followup with a phone call. I want to say they have a scam going, but I wonder if somewhere in the fine print, I missed the warning that I was signing up for a membership. This type of scam ought to be watched by outside monitoring groups, so people aren't sucked into something they don't need and don't want. So beware and be careful of this company. They are sneaky and unethical with the way they catch you. ID
Location
Las Vegas, Nevada
Service
Intelius Background Check
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Full refund
New Reviewer
Intelius - Free Trial Review
Could not get information due to FALSE ADVERTISING on website heading ! Claims to be FREE, but will not divulge ALL information without fee ! Looks like classic 'bait and switch' !
ID
Service
Intelius Free Trial
Reason of review
Not as described/ advertised
Just NO
No. Just no. I paid $49 for a report that specifically says "criminal", but it did NOT show a crash in 2014 (from running a stop sign), or the double vehicular manslaughter in early 2018. However, all info available on Facebook was on the report. How handy! What a great way to spend $49. Intelius is a total rip-off. There is a reviewing site that has Intelius at 4.5 stars. This site is completely fake, done by Intelius themselves. Look at other review sites - Intelius is at 1/2 or 1 star. When I told them I wasn't going to pay for information I already had - from Facebook - they offered to "research" another person for me. No, thanks. They refuse to give me a refund, so now I have to go through my credit card company to dispute it.
ID
Service
Intelius Background Check
Reason of review
Not as described/ advertised
Liars
Their ads say," Free".They are scammers and liars. If you are going to advertise free..it had better be free.
ID
Reason of review
Not as described/ advertised
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I hope you sent the same letter (minus a few irrelevant details) to the company and served it via Certified Mail Return Receipt Requested. This is simply a forum for unhappy people and in no way connects you to the company in question.