Intelius
Reviews and Complaints
19.9K
CLAIMED LOSSES
526
TOTAL REVIEWS
73.5K
PAGE VIEWS
Intelius Reviews
Report of fraudulent activity
Cancel account wasn't able to cancel until trial period was over
ID
Location
Winder, Georgia
Service
Intelius Background Check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBeware do not use these people they will take you for a ride
Do not!!! Use th I s company they wouldnt let me cancel until my on me time report was expired then after they took their canceled money out of my account do not use this so called company they are everything else
ID
Service
Intelius Free Trial
Cons
- Unable to cance l until free trial was over
Reason of review
Return, Exchange or Cancellation Policy
Loss
$29
Preferred solution
Full refund
New Reviewer
I can’t get to a reset my password point to get into my account to cancel my membership you guys make it extremely difficult to deal with you
I only wanted one report but the way your website is set up you make people get memberships. Then I can’t sign in it says my password is wrong I know that’s not true. Then I don’t get a link to do a new password so I can’login. This system is
ID
Service
Intelius Membership
Pros
- I thought was a good deal for one time use
Cons
- Data is inaccurate
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel my membership immediately
Information about the program
Intelius Charged me 3 times for the same report...there is no way to cancel your account...no one answers phones..YOu are change rged the same day there is no Trial like advertised..Iam going the legal route with these SOB
ID
Location
St Croix, Saint Croix Island
Service
Intelius Free Trial
New Reviewer
Account charges
I got an email on September 22 that the money was put back yo my account as u were unable to help with my search I took it that meant everything was canceled to my surprise my statement showed where after u canceled the transaction u went bank in my account in September to take 29.95
ID
Cons
- Tricked
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
New Reviewer
Easier way to opt out of free trial.
Difficult to opt out for free trial.
ID
Service
Intelius Public Record
Pros
- Helps identify people
Cons
- More id proof to opt-out
- Forced compromise of identity
Reason of review
Need to opt out/cancel free trial.
Preferred solution
Close account please.
New Reviewer
Close free trial offer
Thank you for the research. I no longer need the free trial. Thank you!!!!!
ID
Location
Pike Road, Alabama
Service
Intelius Public Record
Pros
- Helps identify people
Cons
- Inability to opt out
New Reviewer
Refund
Pd for one report now getting charged I want a refund!
ID
Service
Intelius Membership
Pros
- I thought was a good deal for one time use
Cons
- Inability to opt out
Reason of review
Unaware I would be paying over and over for one report
Loss
$30
Preferred solution
Full refund
New Reviewer
No information received
I used this Intellius to verify what I already knew and to get a hard copy of the information. All I get is one charge after another. I tried to get in via internet and my password that I had just assigned was not valid. They sent me a password to use and even that was not accepted. The fact that they could not give me the information I already knew should be a reason for "money back".
ID
Cons
- Customer service
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
Full refund
New Reviewer
Cancel membership didn’t go through
I called on the 4th to cancel and was charged anyway
ID
Service
Intelius Membership
Email for canceling
Example Hi my names ______, address _______, birthday ________, email Associated with account -_________ I am emailing to cancel any continuous payments or subscription payments to my bank, That I might have unknowingly signed up for. I also request that a Reply to this email verifying I will no longer be charged be sent to me within a 24 to 72 business day time frame.
ID
New Reviewer
I cancel my membership
I cancel my membership and it's still trying to charge me why is that
ID
New Reviewer
AWFUL
I paid $59.00 for a full background on a person. The report came back with no criminal record and no marriages. However, this person has been convicted three times for domestic abuse and he has been married three times. He served a five year prison term in California for domestic abuse. I contacted Intelius customer service and asked for my money back. Honestly, if even some of this was on the report, I would have been okay. There was NOTHING on the report. They said, “no refunds.” Honestly, $59 is a lot If money for nothing. DO NOT USE THIS SERVICE.
ID
Service
Intelius Background Check
New Reviewer
I cancelled my membership march 23 an it billed my card
I'm being billed for a membership that I cancelled on march 23. I was wondering how that was?
ID
Location
Syracuse, New York
Service
Intelius Membership
Blatent Fraud
They started billing me the exact day my new cc went into effect, and I had no idea who they even are, had not used their's or anyone else lookup service. I've already called and disputed the charges, next call is to the state of Washington.
ID
Location
Augusta, Georgia
Reason of review
Problems with payment
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel