Intelius Reviews

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Report of fraudulent activity

Cancel account wasn't able to cancel until trial period was over
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ID
#1703763 Review #1703763 is a subjective opinion of poster.
Location
Winder, Georgia
Service
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New Reviewer

Beware do not use these people they will take you for a ride

Do not!!! Use th I s company they wouldnt let me cancel until my on me time report was expired then after they took their canceled money out of my account do not use this so called company they are everything else
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ID
#1703009 Review #1703009 is a subjective opinion of poster.
Service
Intelius Free Trial
Cons
  • Unable to cance l until free trial was over
Reason of review
Return, Exchange or Cancellation Policy
Loss
$29
Preferred solution
Full refund
New Reviewer

I can’t get to a reset my password point to get into my account to cancel my membership you guys make it extremely difficult to deal with you

I only wanted one report but the way your website is set up you make people get memberships. Then I can’t sign in it says my password is wrong I know that’s not true. Then I don’t get a link to do a new password so I can’login. This system is
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ID
#1699956 Review #1699956 is a subjective opinion of poster.
Service
Intelius Membership
Pros
  • I thought was a good deal for one time use
Cons
  • Data is inaccurate
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel my membership immediately

Information about the program

Intelius Charged me 3 times for the same report...there is no way to cancel your account...no one answers phones..YOu are change rged the same day there is no Trial like advertised..Iam going the legal route with these SOB
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ID
#1685006 Review #1685006 is a subjective opinion of poster.
Location
St Croix, Saint Croix Island
Service
Intelius Free Trial
New Reviewer

Account charges

I got an email on September 22 that the money was put back yo my account as u were unable to help with my search I took it that meant everything was canceled to my surprise my statement showed where after u canceled the transaction u went bank in my account in September to take 29.95
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ID
#1682493 Review #1682493 is a subjective opinion of poster.
Cons
  • Tricked
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
New Reviewer

Easier way to opt out of free trial.

Difficult to opt out for free trial.
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ID
#1672344 Review #1672344 is a subjective opinion of poster.
Service
Intelius Public Record
Pros
  • Helps identify people
Cons
  • More id proof to opt-out
  • Forced compromise of identity
Reason of review
Need to opt out/cancel free trial.
Preferred solution
Close account please.
New Reviewer

Close free trial offer

Thank you for the research. I no longer need the free trial. Thank you!!!!!
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ID
#1672342 Review #1672342 is a subjective opinion of poster.
Location
Pike Road, Alabama
Service
Intelius Public Record
Pros
  • Helps identify people
Cons
  • Inability to opt out
New Reviewer

Refund

Pd for one report now getting charged I want a refund!
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ID
#1672266 Review #1672266 is a subjective opinion of poster.
Service
Intelius Membership
Pros
  • I thought was a good deal for one time use
Cons
  • Inability to opt out
Reason of review
Unaware I would be paying over and over for one report
Loss
$30
Preferred solution
Full refund
New Reviewer

No information received

I used this Intellius to verify what I already knew and to get a hard copy of the information. All I get is one charge after another. I tried to get in via internet and my password that I had just assigned was not valid. They sent me a password to use and even that was not accepted. The fact that they could not give me the information I already knew should be a reason for "money back".
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ID
#1602227 Review #1602227 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
Full refund
New Reviewer

Cancel membership didn’t go through

I called on the 4th to cancel and was charged anyway
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ID
#1549241 Review #1549241 is a subjective opinion of poster.
Service
Intelius Membership

Email for canceling

Example Hi my names ______, address _______, birthday ________, email Associated with account -_________ I am emailing to cancel any continuous payments or subscription payments to my bank, That I might have unknowingly signed up for. I also request that a Reply to this email verifying I will no longer be charged be sent to me within a 24 to 72 business day time frame.
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ID
#1536932 Review #1536932 is a subjective opinion of poster.
New Reviewer

I cancel my membership

I cancel my membership and it's still trying to charge me why is that
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ID
#1535550 Review #1535550 is a subjective opinion of poster.
New Reviewer

AWFUL

I paid $59.00 for a full background on a person. The report came back with no criminal record and no marriages. However, this person has been convicted three times for domestic abuse and he has been married three times. He served a five year prison term in California for domestic abuse. I contacted Intelius customer service and asked for my money back. Honestly, if even some of this was on the report, I would have been okay. There was NOTHING on the report. They said, “no refunds.” Honestly, $59 is a lot If money for nothing. DO NOT USE THIS SERVICE.
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ID
#1529731 Review #1529731 is a subjective opinion of poster.
Service
Intelius Background Check
New Reviewer

I cancelled my membership march 23 an it billed my card

I'm being billed for a membership that I cancelled on march 23. I was wondering how that was?
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ID
#1506163 Review #1506163 is a subjective opinion of poster.
Location
Syracuse, New York
Service
Intelius Membership

Blatent Fraud

They started billing me the exact day my new cc went into effect, and I had no idea who they even are, had not used their's or anyone else lookup service. I've already called and disputed the charges, next call is to the state of Washington.
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ID
#1491808 Review #1491808 is a subjective opinion of poster.
Location
Augusta, Georgia
Reason of review
Problems with payment