Intelius
Reviews and Complaints
Reviews Chart
$19.5K
CLAIMED LOSSES
500
TOTAL REVIEWS
72.4K
PAGE VIEWS
Watch it - They're tricky
I wanted to get the current address of a relative with whom I lost contact. For 95 cents, it sounded like a good deal, but it's a trick. Although I read all the screens carefully, I found myself signed up for a monthly membership at almost $30 that I didn't want. 
Since I did this on a weekend, I sent a message through their web site and told them to cancel, but I'll also followup with a phone call. I want to say they have a scam going, but I wonder if somewhere in the fine print, I missed the warning that I was signing up for a membership. This type of scam ought to be watched by outside monitoring groups, so people aren't sucked into something they don't need and don't want. So beware and be careful of this company. They are sneaky and unethical with the way they catch you.
Since I did this on a weekend, I sent a message through their web site and told them to cancel, but I'll also followup with a phone call. I want to say they have a scam going, but I wonder if somewhere in the fine print, I missed the warning that I was signing up for a membership. This type of scam ought to be watched by outside monitoring groups, so people aren't sucked into something they don't need and don't want. So beware and be careful of this company. They are sneaky and unethical with the way they catch you. ID
Location
Las Vegas, Nevada
Service
Intelius Background Check
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Full refund
Intelius - Free Trial Review
Could not get information due to FALSE ADVERTISING on website heading ! Claims to be FREE, but will not divulge ALL information without fee ! Looks like classic 'bait and switch' !
ID
Service
Intelius Free Trial
Reason of review
Not as described/ advertised
Just NO
No. Just no. I paid $49 for a report that specifically says "criminal", but it did NOT show a crash in 2014 (from running a stop sign), or the double vehicular manslaughter in early 2018. However, all info available on Facebook was on the report. How handy! What a great way to spend $49. Intelius is a total rip-off. There is a reviewing site that has Intelius at 4.5 stars. This site is completely fake, done by Intelius themselves. Look at other review sites - Intelius is at 1/2 or 1 star. When I told them I wasn't going to pay for information I already had - from Facebook - they offered to "research" another person for me. No, thanks. They refuse to give me a refund, so now I have to go through my credit card company to dispute it.
ID
Service
Intelius Background Check
Reason of review
Not as described/ advertised
Liars
Their ads say," Free".They are scammers and liars. If you are going to advertise free..it had better be free.
ID
Reason of review
Not as described/ advertised
Update by user Mar 06, 2018
AFTER I had purchased the basic report on Intelius, they sent an email stating: ================================Intelius Premier Plus Billing Date: 4/6/2018 $29.95/moplus tax if applicableYou will only be charged a $7.95 one-time fee if you cancel your membership and...
ID
Service
Intelius Background Check
Reason of review
Pricing issue
Loss
$15
Preferred solution
Price reduction
I paid $49.95 for a "Background Report" with a $27.90 "add-on" of "Current Phone and Address Check, Federal & Nationwide County Criminal Check" for a total of $77.85 My first yellow flags were a bait and switch offer with hidden attempts at upselling. For instance, the...
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ID
Service
Intelius Background Check
Reason of review
Not as described/ advertised
Wrong info on your website.
This is not a review but a correction request. There is no one by name Tiomthy Dada related to any Dada in Alabama. Adjust your information accordingly. Neither do we have a Timothy in the family. You can correct it or not. I dont care.
ID
Service
Intelius Public Record
Reason of review
Not as described/ advertised
Tried their free 7 day service and it was really bad. so i cancelled it
i cancelled it and they stole after i cancelled it 29.95 from me with out my permission, thats days after i cancelled it. they need to be punished. hope they get kicked out of the business after they repay back all they stole from the consumer. cant believe with all the tec we the people have they would try something like this. hope they crash and burn like the *** they are. {{REDACTED}}. gues they dont know what cancelled is {{REDACTED}}
ID
Service
Intelius Free Trial
Cons
- Everything about it and stealing money makes it worse
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund
Intelius removed money from my bank account without my explicit knowledge or permission.
· Intelius removed money from my bank account without my explicit knowledge or permission. · There were absolutely no service or product rendered in exchange for the money Intelius removed from my account. · After contacting Intelius several time to explain the details, Intelius Terms of Service would NOT return the money even though NO services were rendered. · I made a small one time service purchase. Intelius states that a clause during checkout entitled them to continue to bill for NO additional request for service. · The clause was not prevalent (hidden) because I was careful not to agree to or did I want any service contract throughout the initial purchase. · Most companies, with a reasonable business model, would consider this overlooked mistake grounds for a full refund. · Intelius has chosen to take the low road of hidden fees and contracts with a policy of not returning money for NO SERVICE RENDERED.
ID
Service
Intelius Background Check
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
Hidden charges
They offer you a one time special rate of $.95, and if you accept it get charged for $29.95 a month! No confirmation NOTHING! Dam Pay Pal goes along with it! I Authorized a $0.95 fee for a one time look up! That Cost me $60.85 in fees Damm Rip off! And pay pal let them! Within 30 days they charged me twice for a monthly fee they say you agreed to! I asked for a copy, NEVER provided me one! Dirty tricks !!! They wouldn't even cancel the time remaining and refund the amount, greedy bastards! Dont use them, they are a rip off site ! Be Ware BE WARE!
ID
Pros
- I thought was a good deal for one time use
Cons
- Being ripped off
Not possible to remove my data from Intelius
I looked myself up on Intelius and then went to their opt-out page http://telco.intelius.com/optout.php . No matter how I enter the data (by address or by phone), I get the response: "Your search criteria doesn't match our records. Your removal request cannot be processed. The information provided does not match a listing on directory White Pages. Please double check the information provided below is correct and matches the listing you wish to remove." Since I used the information they show about me, this is clearly not the case. The only alternative is to email them, and I don't trust them not to abuse my email address.
ID
Service
Intelius Background Check
Cons
- Inability to opt out
Reason of review
Unable to opt out
Company has NO email address Employees have emails for Intellus yet Intellus has NONE. I signed up in September 2017 & renewed in October 2017 printed up & copied names addresses on seperate piece of paper people & addresses & phone numbers I put in came up NO RECORD...
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1 comment
Why don't you try peepfind.com? It is free and it doesn't cost a cent. Prob is they don't have all the reverse searches, but if you willing to spend a few minutes and know the name and surname and state, you will get the same info there free, without all this crap.
ID
Absolutely misleading
We needed a background check on a family member to verify some info. The price I was "quoted" $39.95. Price charged to my card, $49.95. The report did not give me info I was told I was going to receive. Some of the info was incorrect and some was missing. I have requested a full refund in which I was denied but wrote back that I will get the BBB involved. I want a full refund and nothing ever to do with this company again. I want all my info removed from their database. They are awful. Want to charge you smaller increments of money for additional portions of the report that were initially supposedly included. No thank you.
ID
Service
Intelius Background Check
Cons
- Absolutely poor
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Full refund
Demanding I send my ID to remove my info
They are demanding I send my ID and personal identifying information to verify who I am so this 3rd party company whom I have never authorized to compile and share my information will remove it. This REEKS of scam and further ID theft potential. They have listed several pieces of information that could be used to compromise my identity and expect me to do so even further to get them to cease and desist. I will be filing a complaint with the AG's office, BBB and any other applicable organization. This type of indiscriminate information vomiting needs to stop. It is putting the American Public at international risk for loss.
ID
Cons
- Forced compromise of identity
Reason of review
compromising my identity
Preferred solution
Remove my information completely.
Scammers
Intelius is no better than the phone scammers in India. Today I received a charge from Intelius for a membership I never agreed to. I was able to get my bank to remove the pending charge, change my card number and block future charges from Intelius. If I could sue them for the emotional and physical duress, and the time it has robbed me, I would. The company offers a cheap one-time phone number search and then puts you on an automatic membership. If you cancel within minutes of finding out, they still take money out of your account. Something needs to be done about them, especially since they hurt so many low income people.
ID
Service
Intelius Membership
Cons
- Being charged every month for service i cancelled
Reason of review
Charging my account for membership I cancelled
Loss
$5000
Preferred solution
Close down the company and refund people ten times their losses. Don't allow the company to work ever again.
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i also got charged more when trying the 95 cent offer