New Reviewer

Tricked into services signup!

I used Intelius to look up a cell telephone number. Once they had my credit card they signed me up for two $19.95 a month services. When I called they said it was a condition for the SALE price they had offered for the phone lookup. They have a valuable service and don't need to resort to tricks and scams. Unfortunately this scam speaks volumes about their management. It is a very poor business practice to operate on deceit rather than concentrating on building a customer base and providing a service they are willing to pay for. I will NEVER use them again.
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ID
#144025 Review #144025 is a subjective opinion of poster.
Location
Fairburn, Georgia

Intelius

I wanted to have Intelius take all of my information off all of their sites. I went into the "contact us" catagory and was informed that I would have to fax a copy of my driver's license (making sure to blank out all the information and the picture -- all they needed was verification of my name and address). The number listed on the site NOT a fax number....425-974-****. I rechecked the number and redialed, but the number just rings. Any suggestions? They also say to send a certified letter if you're not comfortable with faxing, but provided no address.
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2 comments
#49760

These people are way to hard to get a hold of. If you can find a number on the site (it is buried deep in the pages) they keep you on hold for 45 min or more, the message actually says be prepared to be on hold for AT LEAST 20 min....you can try e-mailing them about your situation but I doubt they will get back to you.

Good Luck, Intelius SUCKS

#49757

I would never give these people any personal information. They are the biggest bunch of successful scammers I have ever dealt with. They steal millions from their unsuspecting customers I would be very careful giving them information and by NO means ever give them a credit card number.

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ID
#142902 Review #142902 is a subjective opinion of poster.
Location
Estes Park, Colorado
New Reviewer

Yep, stolen money from Intelius

Signed up for a one-time $2.50 deal with Intelius to find an old friend. Instead, Intelius began charging me $19.95 each month without my knowledge. I had a lot going on at the time and did not realize it until 5 months later when I finally caught them. They refunded only one month. They wouldnt answer their phones so it took me awhile to get them to stop. My Chase bank is looking into it now to see if there is fraud going on. If Chase does not find fraud, then they will not give me a refund. I am going to copy the complaints from this site and send to them. Thanx!
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ID
#141800 Review #141800 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$100

Intelius

Intelius scammed me too. I thought I was buying a one-time thing and they charged my bank account for all kinds of things I didn't agree to and gave my card number to companys i never heard of. I know I was lied to because I always take care to read every thing before I give out my information. They are misleading people and they will give out your bank information to other companies! The co-founder and ceo of intelius is Jain Naveen and Intelius top executives John Arnold, Kevin Marcus and Chandan Chauhan. Intelius its self made 88 million in 2007. Majors charges should be brought against this company.
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5 comments
#112429

Yeah and i was gonna invest my money into this to find my "BABY MOMMA" but i'm glad i ran across this page first, thanx guys P.S. if yall hear about a company such as this that wont rip you off e mail me.

#70048

Intelius offers a special price if customers agree to try our Identity Protect service for a 7 day trial. You can cancel anytime, online or over the phone at 888-445-2727. After the trial, the service is $19.95 a month until canceled.

#68020

Being a retired police detective and now a private investigator, I was hard by this company too. They are a scam and a rip off and will charge you credit card with service you never authorizes. If you have been scammed by the company, conatct your attorney general and the BBB.

#53670

:(

This company is corrupt and dishonest! They should be closed down immediately!

#46582

I just became aware of fraudulent charges to my debit card tonight, and after checking out my credit card as well to see if I had problems there, I discovered a second, unapproved charge from Intelius. I have figured out that the "identity theft protection" service that I thought I was very careful to decline when I made my original ninety-nine cent purchase from Intelius (to get info for a lost dog I had found), is now kicking in at a twenty dollar a month charge.

This sent up the red flag for me that the bizarre internet company charges that were fraudulent on my DEBIT card were probably originating from these criminal bastards. Yeah, they monitor your card info so good they steal it and give it to other companies to suck money out of your bank account. Lovely.

Ready to join the class action suit. So, if you are complaining about Intelius charges on your card, check your OTHER cards NOW!!!

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ID
#141671 Review #141671 is a subjective opinion of poster.
Location
Andover, Minnesota

Never rec,d reports from intelius

intelius i ordered a report never got it i tried 2 more times and was charged 3 times and still no reports.i am very angry they lead you to believe they are the best at getting reports and the consumer winds up with zip and charges for items they never recieved .i want to cancel my account immediatly and get a full refund for my 3 attempts. i used them before a while ago and i thought they would have their act together i was mistaken i will certainly discourage anyone from using them they are a waste of time and money
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ID
#141645 Review #141645 is a subjective opinion of poster.
Location
Stamford, Connecticut
Loss
$34
New Reviewer

Charged for unwanted membership.

Some months ago I used the Intelius service to find a number for an old friend. Intelius has a one time use feature that supposedly costs six dollars. I chose this option and was able to get a number for my old friend whom I was subsequently able to contact. However, they charged twelve dollars and ninety five cents to my bank account. I was OK with this because I was happy to have been able to make contact using the information I purchased. Recently, though, Intelius ripped another nineteen dollars and ninety five cents from my bank account for a membership fee. I am not OK with this and have written to them asking for a refund. There has been no response.
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8 comments
#60210

I too am a victim of the intelius scam. I noticed a bogus charge for

$19.95 on my checking acct. and

google brought me here :(

#60094

I have been charged $19.95/month for 5 months for a service I never agreed to. I used them once and was told I would be charged $0.95 for my one time use.

I try calling, no one every picks up.

I have stayed on hold as long as 30 minutes. What can I do now?

#59500

I requested a refund for a 19.95 charge that I did not authorize. I was told that if it was approved the amt would be refuned in 7 to 10 business days.

I will give it that long, because I will still have plenty of time to

dispute it. I have already notified my bank, and am just waiting for the lasst few days to pass. (people out there you have 30 days to dispute the charge.

Don't let these people get by with this. Fraud is Fraud

#50624

Area code Eight Eight Eight

#50623

Here's the number for PM Identity:(888) 840-****

#50622

I got scammed by Intelius too. Apparently, they are associated in some way with PM Identity.

It is PM Identity which charges the $19.95. I called them and made sure they ended my "Membership"

#50081

My comment is that intellius charged me a subscription I did not request and I want it taken off my bill!

#49480

they signed me up and took $19.95 out of my checking i had no idea they were going to charge me for. I only said yes to .95.

i feel scammed and don't want to be monitored any more, how do i get out of this now. i have no way to contact them to stop this.please help

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ID
#139378 Review #139378 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$19

Intelius and extra charges

About 3 months ago, I purchased a one time reverse directory phone number search. I did not ask for or want a monthly service. Nothing during the online process of purchasing the lookup said anything about getting a monthly service. The email receipt I received shortly thereafter detailed the reverse directory lookup I asked for but said nothing about a monthly service. However, for the last 3 months, they have been charging me for Monthly services and they have not yet responded to the email I sent last week to stop the service and refund my money. I do not recommend this company!
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ID
#139043 Review #139043 is a subjective opinion of poster.
Location
Corcoran, California

Intelius - charged me twice for the history search I wanted.

I emailed Intelius and asked that they correct the double billing charge. I got a put it off return email and then I received no answer to my second email, no apology and no offer to correct and remove one of the charges. Intelius does not give a *** because they got their cash. I wanted a address history and got it. I asked for a job history and they gave me the address history again. The email of explanation got me no where. I got a boiler plate "tough". And I was a member and thought I would get decent service and nice discounts. Don't fall for it; it's not worth it
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ID
#138913 Review #138913 is a subjective opinion of poster.
Location
Austin, Texas

Intelius is a huge scam - Never use them!

Pretty much everyone has mentioned everything about the company. I bought one phone number look up with them months ago for $9.90 and they keep billing me monthly for $19.95 for indentity subscription which I never agreed to. I have called their customer service and after several calls and waiting on hold, I got through. They will only refund me one $19.95 charge! I am so angry. I realize what they do.. they automatically sign you up for their free trial of indentity theft monitoring that will expire in a week. Most people think, "Ok after a week, I can decide if I want to sign up for this thing.." They don't realize intelius will start charging you after that one week regardless... and even if people pick up on the scam before the week finishes, you can never get through on the phone to them since they hang up! I did close my account with my cc because of this and I hope this will solve the problem. Please never do business with intelius. It is NOT worth it just to look up that one phone number. You will regret it if you do business with them.
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1 comment
#41082

The same exact thing happened to me for two months and the phone number would never work and finally i had to email them threating to sue them and everything and the finally refunded my two fees for 19.95 but it should have never gotten to that point any way

ID
#138764 Review #138764 is a subjective opinion of poster.
Location
Reston, Virginia

Please never use intelius they tried to scam me and when it came to my attention i went straight and

I was trying to get a phone report and was charged 4.99 they charged my credit card and they were going to try and hit me up for 19.95 charge that I didnt even ask for . They said they would refund my money . I didnt believe them after reading the negative respones from here cancelled my debit card and got a new one so they cant rip me off like they have done others or tried to . I have used them in the past and have not had any problems but I didnt want to take the chance
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1 comment
#57465

I too went to Intelius to get an email address and be charged $1.95. Wasn't a valid address that they gave me anyway.

Suddenly, I see $19.95 for Identity Theft Protection that I didn't sign up for. Seems I need protection from Intelius.

Called the bank and am being reissued a new debit card. A temporary pain but worth the peace of mind about this company and it's affiliates!

ID
#138518 Review #138518 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$4

Cancelling your Intellius account

First, if you are lucky enough to get someone live on the phone, make sure you are very specific. I had to call twice because when I called the first time to cancel the account, I didn't ask for a refund. I assumed that if I canceled my subscription in the beginning of the month, I'd get a refund or at least a prorated refund. When I saw a newly posted charge on my credit card, I called back and got my refund. Again, don't assume they will refund your money just because you cancel your account.
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6 comments
#459026

not what i thought it would be

#395963

If you're on any search website and the "Powered by Intelius" shows up, stop immediately. I searched for several people believing it was costing a couple dollars each.

It took 2 months to get them off my credit card. Even then, I had to get the credit card company involved.

Neither People Search nor People Finders found any of four people. I spent about $250.00 for nothing.

#395942

I would like to cancel My People Search with intelius please as of today December 22, 2011 and would like to thank u for sevice. ROSA EATON.

#395048

I WOULD LIKE TO CANCEL MY PEOPLE SEARCH WITH INTELIUS AS OF TODAY, DEC 21, 2011. SINCERELY KATRINA HOWELL.

#266152

plese delete my acount

#52729

i'm so pissed. used them as a referal for someone.

to get a background check on myself for a state job knowing that i had a criminal report. and nothing came up.

i then ask for a refund and they would not give one to me. what do we do?

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ID
#137957 Review #137957 is a subjective opinion of poster.
Location
Buffalo, New York

Unauthorized account access

I too used Intellius for a one time use and somehow this company has my account information and was taking the monthly fee. The call lasted approximately 60 seconds, the rep # 26192 told me the money would be in my account within 5 business days. She advised me that I apparantly didn't uncheck a box which gave me 10 days of free service with this company, after the 10days if I don't cancel it they will bill me $19.95 a month. I don't believe I ever saw such a thing on the screen. I will never use Intellius again.
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1 comment
#40351

I am just outraged that this company is able to get away with this. I too have been being charged $19.95 a month since February and didn't even know it.

I didn't think I needed to check my account for fraud but apparently this company preys on people like me. I used the peopl search.com in january and payed $2.95. Looking back on my e-mails i found one from 'Privacy Matters Identity' and assumed it to be SPAM so i didn't bother with it. Little did I know that Intelius (People Search) is the client of PMI and they work together.

Who could possibly know that?

This company is horrible and I will continue to check with others who have been scammed and am thinking about taking up a case with The Attorney Generals office. If anyone else is interested, let me know.

ID
#137837 Review #137837 is a subjective opinion of poster.
Location
Waukegan, Illinois

Intelius

Let me start by saying that Intelius has some of the worst customer service I have ever experienced and I find their general approach to be confusing and unethical. Intelius is guilty of bait and switch in my opinion for claiming to offer “Home & Value Details,” and then attempting to upsell the actual details. Worse, their dubious criminal records check made me think that a prospective tenant had a criminal record when in fact the person with the criminal record was an unrelated individual. Finally, their customer service showed zero respect or empathy and simply repeated “we don’t do refunds” like a mantra and didn’t even seem to understand (nor care) about the problems I was having. I documented the entire thing at http://www.driftreality.com/intelius-review/ - if you agree then please share the review.
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1 comment
#38793

I wish I'd found this site before spending $50 for nothing. All of the information was either incorrect or VERY outdated.

ID
#136999 Review #136999 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Intelius stealing my credit card number

I have been a victim of intellius corp. I used a property search site which was supposed to be just a charge for 5.95. Now I have two 8.95 charges from Intelius and a 4.95 charge for an intelius subscription of which I have no clue what they are for. I contacted my credit card company to dispute the charges and they changed my account number. Then two days later I notice two more charges for a value club for 19.95 and AP Healthplan for 19.95. Both of which are fraudelant. I don't even know my new account number because my new card has not come in the mail. this is crazy. Help!!
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ID
#136968 Review #136968 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

Intelius=thieves!

I am so pissed! I check my acct. this morning and I have an unauthorized activity on my acct. from a company called Valuemax.....shown as "ap9* valuemax-v" on my acct. After a long morning of being on the phone I realized that this was taken out of my acct....
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9 comments
#543270

I have been charged for almost 4 years from this company! It is my own fault for not checking my bank account more clearly, but I would like to take the strongest actions possible against this company!

I will look into filing a report with the FBI. any other suggestions welcome

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ID
#136844 Review #136844 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
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