Reviews and Complaints
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$19.6K CLAIMED LOSSES
503 TOTAL REVIEWS
72.5K PAGE VIEWS
Dont' waste your money
My experience is similar to other reviewers. I gave them a social security number, and they gave me a worthless report consisting mainly of people who happen to have a similar name to the person for whom I was searching. I filled out their email form to register a complaint, but never received a response. Another nice touch is that they will try to get you to sign up for some identity theft protection service, and they make this service look like it's part of the registration process. It's not. This was a complete waste of fifty dollars.
Look for extra charges on your account because of Intelius.com
Regardless of what you use or buy on Intelius.com, they automatically sign you up for another program with AP9*PMIDENTITY.COM. That is the name that will show up on your account with a charge of 19.95. I didn't read anything that said I was okay with this and the only reason I caught it so fast was because I check my account online. I did call this company and they were quick to cancel the supposed membership I agreed to, saying it would take 2-3 business days to credit my account. The woman who helped me didn't seem to shocked by my complaint. Don't ever purchase anything with Intelius. Any company that is okay with this kind of business shouldn't be doing any business.
Don't Use Intelius!
I signed up with Intelius to do a reverse phone lookup. It said the number was listed in their service, and for $4.95 I could read the information. Once I put in my card information, I was automatically charged $9.90 and could not back out of the deal. When I tried, it automatically went into another service of their's for identity theft protection. It took a lot of tries to back out of this page. Then I got an email saying it would take 48 hours to get the phone # information. I called my bank, and they said I could file a claim against the company, but would have little chance of getting my money back. Don't use Intelius! They're a rip off!
Intelius Is A Huge Waste Of Money
I will make this brief. Intelius background checks are a fraud. They call themselves the most accurate check system. Odd, because i lived in Ohio for nearly 22 years and they couldn't find a single residency nor could they find a single job. It cost me 33 bucks and they have a no refund policy. Because, they say that the information is no always correct or accurate. They told me that they are sorry they could not find it and figures it is because i only 4 years on the record. Which is bogus. I payed taxed for all those years and they say they cant find it and i dont get a refund. EVERYONE, do not go to this site. You are better off going through the courts. This company is a jip and will rip you off to fill thier pockets. They are not accurate and shouldn't even think about calling themselves that.
Intelius ripped me off and they'll do it to you.
I wanted a background check on someone I'd met online and didn't trust. I used Intelius. It turns out that the low prices quoted by Intelius are a come-on. Every tiny smidgen of extra information will cost you at least an additional $5 bucks, and the info is woefully outdated. NOW I can't stop Intelius from sending me monthly emails. Not only are the subject lines blank, the body of the email appears to be encrypted. I have asked them to stop but they won't. And although there is a toll-free line to sign up for service, you have to make a toll call to contact customer service. I swear to God, don't even go to their website. It's like a spider's web. They will NEVER stop sucking the blood out of you.
Little Silver, New Jersey
Charged $50 for wrong info. Won't follow through
I am a landlord, I paid intelius $50 for a background check, they gave me a list of about 20 people with similar names but not the correct person. They do no follow through and no check to see if it is the correct person, I even gave them the ssn for the person and they gave me no information and will not give a refund. They said they would give me one free background check to make up and I gave them just a ssn ,they have not responded since, its been about 3 weeks and still nothing,at all.
I mpaid $15.00 for a 5 yr old ph number. they say unpublished numbers will be provided, that's a croc-o-poo. And customer service is a misnomer. UNintelius you stink. Sure they have a "terms and conditions that takes too long to read carefully, and is...
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