Intelius Reviews and Complaints
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ISSUES RESOLVED
474
TOTAL REVIEWS
$19.1K
CLAIMED LOSSES
$120
AVG LOSS
70.8K
PAGE VIEWS
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Cons
- Data is inaccurate
- Bad customer service
- More id proof to opt-out
Pros
- I thought was a good deal for one time use
- Good customer service
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- Latest review first
- Most helpful reviews first
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Intelius in Tucson, Arizona - Gave me a randon name on a reverse phone # search
I hade strange numbers on my daughters phone records and wanted to see who she was talking to. I did a reverse phone # search and they gave me a name and address of some poor schmo who has never had that number. The number it turns out was another friend of hers and they have had that number for years. What they did to me is out and out stealing. If they do not have the access to what they are selling, then I believe they are stealing. An investigation into there practiuces should be done. Intellius stil comes up first in the search.
1 comment
Review
Loss
$9
I googeled to find a search company to look up a phone number and Intelius was one of the first results. For only .95 cents I got the number I wanted and thought that it was a pretty good deal. Then the scam hit! I had just paid all of my bills so my checking account...
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5 comments
Rip Off ....scam beware!!!!!
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Review
Intelius in Herndon, Virginia - RIPOFF
I am very very very disappointed in this company.I did not get the results I expected on April 29th and asked for a refund.I called into customer service and asked for refund ,all she did was offer me a free report.I then spoke to supervisor who was no help but then told me how they cant even pull up individual background checks but just everyone they can find in country with that name and you have an optipn for ss number but you they cant legally check with social security or do anything with it.The real kicker is she then told me there was another department in building that helps with employors screening potential employees,maybe this detailed report would help.She furthermore told me she WOULD refund my money if i paid for thier background check.This told me she knew I did not get what I paid for.So,she put me on hold,talked to guy in other office and said she explained to him what was going on,she hung up.As soon as she hung up he said there was nothing he could for me and he did not know what she told me.POOR CUSTOMER SERVICE and false advertising.I want my money back.
1 comment
Review
Loss
$39
Intelius scammed me for $200 in fees that were not authorized to bill me monthly.
Intelius charged me $19.95 twice per month for some kind of protection plan they sign you up for a monthly charge. When I contacted them they would NOT refund my money and simply said they would stop the charge. Said they could see I had not used it but they said they could not refund it.. i told them I would let anyone who would listen what they had done... I had tried to use the service one time. Not signing up for life. The info i got wa available for free off of the local web cites in my city. They had no pictures. They were rude.
4 comments
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Review
Loss
$200
INTELIUS IS A RIPOFF
Intelius advertise a $1.99 service but will charge your credit card $19.99 per month until you caught them. They will not refund any of your payments. These are a bunch of crooks and the information is not even correct. They prey on people who think they are paying for just the advertised service but just before you get your report they ask you to sign off on it. This sign off includes an agreement to a monthly membership of $19.99. By the time you get to this little deception they could on your not noticing that you've been baited and switched. It's the classic trick of advertising one product and selling another.
2 comments
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Review
Loss
$40
Intelius in Chillicothe, Ohio - Charged my account without my permission and overdrafted it
i signed up for one time use for .95 cents next thing i knew my account was getting charged 19.95 for some protection thing it over drafted my account three months in a row because i wasn't expecting it to come out because i never signed up for it so in the long run i got overdraft charges of 34.00 each month plus 8.00 a day in overdraft charges so i will never use them again i don't think its right how they can get away with charging people all this money and over drawing peoples accounts
1 comment
Review
Loss
$250
Intelius in Oakhurst, California - INTELLIUS
Intellius fIRST CHARGED FOR A SERVICE for a specified amount. Then they charged my credit card again a month later without permission and refused to return money!! They are STEALING FROM CUSTOMERS!!! My wife also used the service and also had her credit card chrged with out permission as well. They ripped off the whole family! My wife called to talk about and they said that they would refund the money and never did!I feel like these people need to be turned into the Better Business Bureau and another agency if possible! I hope they learn their lesson that dishonesty is not good business!!
3 comments
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Intelius in Louisville, Kentucky - I did not authorize your Company to debit money from my account!!!
I did not authorize Intelius to debit my account for over $20...I authorized a .95 debit ONLY from PEOPLE SEARCH. This is on-line theft that I will dispute with my bank, as well as the State Attorney Generals Office. I cannot believe that my account information has been compromised in this way. I will never fall for a scam like this again. I was simply looking for an out-of-state phone number that I could have gotten some other way alot cheaper, WITHOUT compromising my Banking information! This is false as well as I believe, criminal behavior.
2 comments
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Review
Intelius - avoid it - what a scam!
This is a scam. I paid $28.00 for a report and can't access the info unless I first agree to a monthly payment?? This is pathetic. I paid for a report - where is it?? They took my money but did not deliver. They want me to agree to pay them $20 a month, automatically removed from my credit card, before I can see the report a already paid for. I should have googled Intelius first before I tried to do business with these idiots. I have canceled my account with them and hope they don't try to steal any more money from me. By all means - avoid these crooks.
Review
Intelius in Cary, North Carolina - Told me I signed up fror a promotion that I did not
I just got off the phone with them explaining that there is no cancel button on their site and found that they had already charged me 19.95. Pure scam. I tried to find the phone number of a friend and they said that I chose a different price and that they would send a cancel link in email - the email had no link and the site did not have a button - even after having the operator go online with me to find it. This is the new way to scam people who are trying to find a lost friend.
2 comments
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Review
Loss
$29
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