Intelius Reviews and Complaints
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ISSUES RESOLVED
474
TOTAL REVIEWS
$19.1K
CLAIMED LOSSES
$120
AVG LOSS
70.8K
PAGE VIEWS
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Cons
- Data is inaccurate
- Bad customer service
- More id proof to opt-out
Pros
- I thought was a good deal for one time use
- Good customer service
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I used Intelius for a phone number search. I had a 7 day trial and I cancelled within that timeframe. I have the email that shows I cancelled it. My credit card was charged $19.95 for 3 months afterwards. When I contacted them today I'm told I had entered my...
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Review
Loss
$60
Intelius in Lawrence, Kansas - Intellus charged my account on two days for $19.95.
I have been member with Intellus for several months because they did not cancel as I requested. So I thought it may not be a bad thing, keep using it. I looked at my statement from the bank and see that on the 4th and 5th of the month, they charged my account $19.95. Once on each day. This on top of not cancelling as I had requested, just put me over the edge. I'm Pissed! I intend to have my bank refuse the payments and hope they will cancel my membership as I requested many months ago. Thanks to Intellus for defrauding the consumer that they are supposed to be protecting.
3 comments
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I got taken by Intelius for $19.95 too
I went to Zabasearch and they couldn't find my request. I was linked to Intelius. Ran my search selected NOT to open an account with recurring charges and even called in afterward to verify. I looked at my account online today & sure enough thew whacked me for $9.95 for the report, that had old incorrect information, and another charge of $19,95. I called customer service and some very rude bitc* told me that they were crediting that back to my account. We shall see......... If anyone has information on a class action suit against these scammers I'm in.
3 comments
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Intelius is a scam
after subcribing to Intelius, i did not get any answers i was promised. so i immediately unsubcribed the same day. they still charged me a fee for a free service they claimed and are still billing me. i am unable to contact them via internet nor phone. my bank is now taking care of them. i hope to report them to any and all agencies regarding internet fraud and abuse. In addition, i am reporting it to several search engines so they may prohibit the owners who may now have a new name for this bogus service. Ironically they claim to be a background check service. There bold disregard for the law is outrageous.
1 comment
Review
Loss
$73
Intelius
I was almost afraid to even type in the name of this company because I was afraid they could somehow charge me for it. I spent $1.95 to look up a name of my favorite author so I could send her a note and ended up spending about $700.00 in fees I didn't notice until too late. They have been charging me $19.95 a month for each of 3 services for 15 months. Yea, $60.00 per month for what I thought I paid $1.95 for. No credit back for services either, even though they know I didn't use them.
5 comments
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Intelius in Denver, Colorado - What The *** Charged $40 one month and $20 two other months!
I'm pretty pissed! These *** ripped me off $80! Didn't know it until I went to pay for something today with my card that I haven't used in a couple months and there wasn't enough money on it! I want a *** refund! I don't even have an account or know it atleast so I can terminate this garbage! I think I used $.99 thing one day trying to help my gf find out who her dad is! Then it gave me some bogus bullsh!t! Intelius is theiving b@st@ards! Probably charge my *** for complaining about their ***!
Review
Intelius in Newark, New Jersey - Called to
One screen led to the next signing me up for one thing after another: THIS IS BOGUS. l screen leads to another in a HOUSE of SCAMS: Privacy protection; fraud protection, you name it. They feign to get your personal information which you give because you think they are legitimate. I called off a website that said "Get 3 Free Credit Scores in 3 easy steps" and a "Click here!" You do that and the sidebar says "I got instant access.." DON'T BELIEVE IT! It spins you off in a straight line through that House of Scams! It seems that, no matter where you go,you get just another octapus tenacle of 'protection.'
1 comment
Review
Intelius robbery of bank accounts
It seem like the feds could do something about Intelius robing money from my account.If I took money from someones account I would go to prison. On top of that they are hitting my account twice a month.You can tell that all levels of the opperation are common knowledge to employees, because of the tactics used by the CSRs and supervisors. I would also like to address the fact that my email received 5,888 emails in 24 hours of contacting the office, I usually receive 8 or10 per week before I made contact about the Illegal withdraws.Any help or any actions I will join in.
2 comments
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This company (Intelius) is a scam. First I did not get any more info than I got from the phone book. Second they charged me twice. Once you get a membership and get in if you click on another link within the site they charge you for that. I am going to try to have...
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1 comment
If you require further assistance, please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.
Review
Loss
$39
Intelius is Not
Intelius, It takes quite a while for them to answer the phone. Not easy to find the number. What a rip off. They do not have accurate info, It is out of date info on the people I checked. Read their disclaimer! I failed to read it closely. They say it May not be accurate or up to date, I assumed that it is up to date, But they don't bother to check or update. The Customer service people will even tell you that. Assumption the mother of all screw ups. Do your own research of public records. I know now the hard way. I will check reviews from now on. I will not use any service like this again.
Review
Loss
$24
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Instead of using these out dated people searches and databases use a Private Investigator that can help you instead way cheaper!!