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Intelius
Reviews and Complaints
Reviews Chart
$19.6K
CLAIMED LOSSES
503
TOTAL REVIEWS
72.6K
PAGE VIEWS
Cancelling your Intellius account
First, if you are lucky enough to get someone live on the phone, make sure you are very specific. I had to call twice because when I called the first time to cancel the account, I didn't ask for a refund. I assumed that if I canceled my subscription in the beginning of the month, I'd get a refund or at least a prorated refund. When I saw a newly posted charge on my credit card, I called back and got my refund. Again, don't assume they will refund your money just because you cancel your account.
6 comments
ID
Location
Buffalo, New York
Unauthorized account access
I too used Intellius for a one time use and somehow this company has my account information and was taking the monthly fee. The call lasted approximately 60 seconds, the rep # 26192 told me the money would be in my account within 5 business days. She advised me that I apparantly didn't uncheck a box which gave me 10 days of free service with this company, after the 10days if I don't cancel it they will bill me $19.95 a month. I don't believe I ever saw such a thing on the screen. I will never use Intellius again.
1 comment
ID
Location
Waukegan, Illinois
Intelius
Let me start by saying that Intelius has some of the worst customer service I have ever experienced and I find their general approach to be confusing and unethical. Intelius is guilty of bait and switch in my opinion for claiming to offer “Home & Value Details,” and then attempting to upsell the actual details. Worse, their dubious criminal records check made me think that a prospective tenant had a criminal record when in fact the person with the criminal record was an unrelated individual. Finally, their customer service showed zero respect or empathy and simply repeated “we don’t do refunds” like a mantra and didn’t even seem to understand (nor care) about the problems I was having. I documented the entire thing at http://www.driftreality.com/intelius-review/ - if you agree then please share the review.
1 comment
ID
Location
Washington, District Of Columbia
Intelius stealing my credit card number
I have been a victim of intellius corp. I used a property search site which was supposed to be just a charge for 5.95. Now I have two 8.95 charges from Intelius and a 4.95 charge for an intelius subscription of which I have no clue what they are for. I contacted my credit card company to dispute the charges and they changed my account number. Then two days later I notice two more charges for a value club for 19.95 and AP Healthplan for 19.95. Both of which are fraudelant. I don't even know my new account number because my new card has not come in the mail. this is crazy. Help!!
ID
Location
Baltimore, Maryland
I am so pissed! I check my acct. this morning and I have an unauthorized activity on my acct. from a company called Valuemax.....shown as "ap9* valuemax-v" on my acct. After a long morning of being on the phone I realized that this was taken out of my acct....
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9 comments
PissedConsumer543270
#543270
I have been charged for almost 4 years from this company! It is my own fault for not checking my bank account more clearly, but I would like to take the strongest actions possible against this company!
I will look into filing a report with the FBI. any other suggestions welcome
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ID
Location
Minneapolis, Minnesota
Intelius is a scam
No doubt the whole world now knows these guys are just a scam. See http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/ Looking at a number of online blogs and consumer site, lots of people say that the people at Intelius deserve t be in jail. Read the information and decide for yourself. But it appears clear that this firm is a consumer rip-off and should be avoid. How cold people at Intelius go to work everyday knowing that their firm is apparently engaged in the systematic theft form consumers?
4 comments
ID
Location
San Rafael, California
Intelius charged my account without any permission for account protection!!
I paid for a reverse phone lookup, and did get it. then, I got off line. Now I see that I was charged $19.00 for Credit Card Protection, which I never agreed to or ok'd. I emailed them, they said they would "look it over" and get back to me, but haven't so far. Now, I see that they are planning to charge me again, on September 30, 2008, I guess for another $19.00!! I again email them and told them I did not order this service nor was I interested I have gone round and round with this company before and should have known better. I'll never use them again, and have warned my credit card company what is going on. Best of luck to the rest of you. I am so angry!!!!!
6 comments
ID
Location
Reston, Virginia
Intelius is getting worse
yesterday my wife ordered a $.99 report on their site we were charged the $.99 then $19.95 for an identity protection plan we did not order then they used our credit card number at another site a value max 123 which we have never heard of and they charged us another $19.95 for no reason. How is this company still in business and why has no one started a class action lawsuit against them if interested in doing so sign me up i can be reached at fsr.pjohnson@***.com. companys like this need to be shut down.
2 comments
ID
Location
Sikeston, Missouri
Intelius ripped me off and will not refund my mones
Intelius ripped me off, gave out my card to another rip off company without my permission. I have not received any useful information from anyone at Intelius who seem to be connected to or own too many scam look up site. One can understand incorrect information, however these people appear to be scam atris who take and share your money and information with their cunterparts at will. Why are they allowed to run these scam sites with so many complaints and proof of fraud? these sites are all over the web with negative complaints? IT's ok if they steal?
2 comments
ID
Location
Saint Louis, Missouri
Intelius ripped me off.
I paid ONCE for ONE people search, and ending up getting charged EVERY MONTH for many months. It wasn't until yesterday that I discovered this fraud. I am very angry and if there is a class action lawsuit in play, I will join it. This company must be stopped. I then Googled Intelius, and found that they have taken a dizzying amount of money from a great deal of people, all of whom are likely going to swarm like bees on them. I hope Intelius goes down in flames and is buried right next to InfoSpace. At the very least, the founders should be jailed.
4 comments
ID
Location
Portland, Oregon
Intelius - I won!!!
Today I checked my bank account and found my money had been returned to my account by Intelius. I didn't have to wait that long....I contacted my state Attorney General, the Washington State Attorney General, BBB, my bank and they wrote to them, called them and ultimately my money was returned, all I had asked from them was a one-time people search and suddenly I became a paid subscriber. I suggest strongly anytime one of these scam factories starts taking your money you immediately contact your state AG and the state they originate in - this will assist in helping others, possibly get their business to straight up or closed down. You can also contact your bank and talk about online fraud.
5 comments
ID
Location
Los Angeles, California
Refused to give me back my money for reports i didn't want
i was looking for the addresses of 2 individuals. in order to get just the addresses, i was forced to also purchase a background check for each of them. i was also forced to purchase a 2nd 24 hour pass. when i called intelius dominic (ask me if i believe this is his name!) told me that these charges were non-refundable. he refused to let me talk to a supervisor. i told him i was angry because i had just spent $119.85 i didn't want to spend and i wanted a refund. i am unable to locate a mailing address so i plan to write the ftc and my local district attorney consumers' complaint department. dominic told me the only way i could get to a purchase screen for a background check was to do an advance search, which, of course, i didn't do. after my conversation with him, i went back and did screen prints of every screen on a name to show exactly what happened. copies of these will be going with my letter.
1 comment
ID
Location
Pittsburg, Kansas
Service
Intelius Background Check
Intelius: wrong price, unfound list, still chgd
7/29/08: Wanted to look up an "anonymous" number that called 3x at my work phone. Intelius said it would be $4.95, then their email said it would be $9.95. When I called, the person said I had "pushed a button" to indicate further service, but they would cancel the extra charge. Their next email advised the number could not be located and I would not be charged. A check of my charge account next day showed $9.95 charged. I filed a complaint, but only got another email requesting I call them. I have not gotten this credit back yet (1 week).
1 comment
ID
Location
Cincinnati, Ohio
News story proves Intelius is a scam
For all of those employers and consumers that felt Intelius was a scam, it runs out you were right. The details of their fraud has been broken publically at: http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/ This was all one big scam aimed at maximizing revenues in order to go IPO--another big consumer rip-off by crooks that are expert in manipulating the system. The management gets to take the money and run and consumers and shareholders would be left holding the bag. Any consumer uisng this site needs to beware.
5 comments
ID
Location
San Rafael, California
Loss
$14
Same thing happened to me
I just found out last night that my credit card account had been billed 7 times with the same fraudulent charges through Intellius. I never signed up for Identity plus, or whatever else they were billing me $19.95 twice a month for. Fortunately they did not put up a fight at all. I figured they did not because they must do this type of thing all of the time. Something should be done. Look at how many people may not notice and be charged for something they never asked for. They need to be stopped. What can we do to prevent this from happening to others?
ID
Location
Arlington, Virginia
Loss
$140
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not what i thought it would be
If you're on any search website and the "Powered by Intelius" shows up, stop immediately. I searched for several people believing it was costing a couple dollars each.
It took 2 months to get them off my credit card. Even then, I had to get the credit card company involved.
Neither People Search nor People Finders found any of four people. I spent about $250.00 for nothing.
I would like to cancel My People Search with intelius please as of today December 22, 2011 and would like to thank u for sevice. ROSA EATON.
I WOULD LIKE TO CANCEL MY PEOPLE SEARCH WITH INTELIUS AS OF TODAY, DEC 21, 2011. SINCERELY KATRINA HOWELL.
plese delete my acount
i'm so pissed. used them as a referal for someone.
to get a background check on myself for a state job knowing that i had a criminal report. and nothing came up.
i then ask for a refund and they would not give one to me. what do we do?