Intelius
Reviews and Complaints

By law no employeer is allowed to use a background check off of a public information website. You should sue the company('S) that are using the cunsomer side of thier site. If the companys are using the cunsomer side of thier website then they are probalby to dumb to work for anyway!!!

Well at least there not telling you your 70 years old. I'm a homecare nurse and intelius has my background check as 70 I'm 40. Extremely affecting my ability to get work.

yes and they have mine as 50 when I am 29 years ... I want to sue them

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you.

Ok, so you say "unauthorized", but you select to order a product without paying attention to what you are purchasing, then claim "unauthorized" due to your ignorance of how a website operates. When I used Intelius, it was clear, Crystal clear, what selections you lcan order, if you see the same report for two separate prices, a normal person with some common sense would say, Hmm... why the two prices?

Pretty simple request: Attempting to locate the carrier that has "ownership" of my old phone number...currently "out of service".

They got my name wrong...they got the city wrong.

(3 address they returned were not even shown in the right town). Good grief ..they even got info I gave them when I ordered their "detailed report" wrong. "Usefull information" NOT! Supplied me with the carriers name...WTF "Ameritech" .....uh Ameritech has been out of business since January of 2003.

Waste of money! Scammers & Thieves!

for one thing your privacy was never private,according to the website People finders, instantcheck, intellius etc and such, I was told that your state/government releases this info as well as anything you sign up with, cc's, cable services, anything that leaves a paper trail these loosers throw it out there for kicks. and it puts you and your family in danger of course these liars are going to claim that wasnt intended so that goes to show you how they are in denile of course these people or animals will play it off as "i dont know that" routine, they do they just dont want you to find out what they are all about!, and dont think it wont, realize there are allot of whackos out there with skitzo problems and altered state of mind that really believe they get messages from God to get rid of people and these sites are helped by your own so called Privacy act writers, your only trusting liars who get in to do damage then when you protest they want to throw the book at you and throw you in jail because they dont want to be found out, wake up and realize you been played, this was going on long before the net came out, its just made it a whole lot easier to kill someone or ruin more of their life thanks too the so called LAWS of LIES.

All this talk about privacy policy is a lie, YOU HAVE NO PRIVACY they just want you too think that besides I thought it was only the FEDS who kept this info, guess that was a lie too.

Thanks Congress! you need to understand , here we are asked to vote for these preachers for congress and then this is pulled, according too the attorney general of calif, your information is their game pretty much, anyone can be thrown out there but if you want it private the way i read it, you have to pay out the *** to lock it up now thats highway robbery.

hypocrites,

AGAIN, I WOULD HOPE ALL OF YOU THAT GOT SCAMMED WILL TEACH YOUR CHILDREN THINGS OF THIS NATURE. MY BOY'S ARE 12@***6.

I TEACH THEM SO MUCH ABOUT SCAMMERS, AND THOSE PEOPLE THAT APPEAR TO BE "GOOD PEOPLE" BUT ARE NOT. I TEACH THEM TO STAY OUT OF DEBT. "DON'T TO A SLAVE TO YOUR DEBTER'S". PAY BACKS ARE NEVER FUN!

LIFE IS SHORT. SO DON'T BE A SLAVE. MY PARENT'S TAUGHT ME THAT ALL MY LIFE AND I FOLLOWED THOSE RULES. PEOPLE TEACH YOUR CHILDREN, NOT JUST YOURSELVES.

THAT'S WHY OUR COUNTRY IS 4 TRILLION IN DEBT, OR MORE. EDUCATED PEOPLE LOVE DEBT. YOU THINK I AM ***? WELL LOOK AT OUR COUNTRY, AND THE WORLD.

DEBT DEBT DEBT!!! NOW, WE ALL SUFFER FOR THE DUMMIES THAT GOT US IN THIS MESS.

I WANT TO ADD,"BE OF GOOD PEOPLE, PAY OUR DEBTERS, AND TELL THE TRUTH." THE TRUTH WILL SET YOU FREE. SANDRA SMITH

HEY, EVERYONE!! READ YOUR COMPLAINTS.

ALTHOUGH, I HAVE CONSIDERED USING INTELLIUS, BUT DIDN'T. ONE THING TO REMEMBER, BEFORE SIGNING UP, I NEVER PUT OUT MONEY. NEVER! "I MAKE BELEIVE I BAUGHT THE PACKAGE DEAL." FORINSTANCE, I CALL THEM UP, ACT LIKE I WANT A REFUND ON THEIR ITEM, AND IF I CAN'T GET A RESPONCE, OR THEY WANT TO *** ME AROUND, THEN I KNOW I WOULD NEVER CONSIDER THEM.

THIS WAY I NEVER LOSE MONEY. RIGHT? YOU SEE, TONIGHT I WAS GOING TO BUY INTO THIS JUST TO FIND OUT INFO ON A RELITIVE. BUT INSTEAD, I WENT TO "GOOGLE" PRINTED OFF "INTELLIUS SCAM" TO SEE IF THERE WAS ANY COMPLAINTS.

WOW! A TON OF COMPLAINTS!! SO NOW I WOULD NEVER HAVE ANTHING TO DO WITH THEM. LEARN A LISTEN, PULL UP THEIR NAME AND SCAM THEM BEFORE YOU PUT OUT MONEY.

YOU ONLY HAVE YOURSELF TO BLAME. RIGHT? PEOPLE USE YOUR HEAD, AND FEEL THEM OUT FIRST. OKAY.

I AM 50 YEARS OLD AND NEVER BEEN SCAMMED. THOSE PEOPLE THAT DON'T CHECK OUT PROPER INFO LIKE THIS ONE WILL GET BURNED BADLY. GOOD LUCK YOU ALL. BUT DON'T LET IT RUIN YOUR LIFE.

IT COST MONEY TO BE EDUCATED.

AND YOU ALL GOT EDUCATED. SANDRA SMITH

If you read all the complaints, this is their only response. When I used it for my boss, there was nothing about a 7 day offer.

I read things very closely. It was a one time thing for 99 cents. When we called to complain he was told that he should teach me how to read better. I almost went through the phone and ripped her throat out.

I know how to read. There was nothing there. I read everything very closely.

I've used their services before and never got charged $19.95. They are ripping everyone off.

You agree that your use of the Intelius Databases is governed by the following terms and conditions:

1. Access to Intelius. Upon registration, Intelius grants you a nontransferable, nonexclusive license to access our databases and the information contained in the databases, solely for the purpose of performing data verification, person, property and address location and related searches for qualified individual commercial use only. Intelius may authorize broader enterprise business use through its enterprise services program.

2. General Restrictions. You agree to use our information only for appropriate, legal purposes, and in compliance with all applicable federal, state and local laws and regulations. Additionally, you agree that our databases and information may not be used to bother, stalk, harass, threaten or embarrass any individual. You may not use the service to look up celebrities or other public persons, or to locate individuals under the age of 18. Information shall not be provided or resold to any other person or entity without our prior written consent. All searches of our databases are tracked, and (as noted below) you consent to such tracking and to the provision of all information about your use of our databases to law enforcement and others as may be useful to respond to allegations that our service or information has been misused.

3. Additional Restrictions. In the event of using this service for criminal or civil background checks, you should not assume that this data provides a complete or accurate history of any person's criminal or civil history. You should consult state and federal laws before using this information in making decisions on hiring or firing of employees. Intelius cannot offer legal advice on how to use the information contained in criminal or civil background reports, and is not responsible for any action taken by the customer based on this information. Customers should use extreme caution when interpreting the results of a criminal or civil background search for any type of personal verification. Positive or false matches in criminal or civil searches may not provide confirmation of an individual's criminal or civil background. Proper use of these reports is the responsibility of you, the customer.

4. FCRA Restrictions. Intelius is not a consumer reporting agency as defined in the Fair Credit Reporting Act ("FCRA"), and the information in the Intelius databases has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRA. You shall not use any of our information as a factor in (1) establishing an individual's eligibility for personal credit or insurance or assessing risks associated with existing consumer credit obligations, (2) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals), or (3) any other personal business transaction with another individual (including, but not limited to, leasing an apartment).

5. Misuse. In the event that Intelius suspects that the Intelius databases or our information has been misused, we will contact our suppliers and/or law enforcement agencies (as appropriate) and will provide them with all data needed to conduct an investigation. You consent to the provision of its information (including search key data) for such investigative purposes. You further agree to fully cooperate with all audits of our customers and our systems generally. Intelius systems and services may not be electronically accessed by automated programs or other data extraction systems without prior authorization. Intelius reserves the right to cancel or not offer its service to any user that it deems is inappropriately using its services.

6. Fees and Refund Policy. Fees for use of Intelius are posted on the various search pages. You agree to pay the fees associated with your use of the Intelius databases by providing us with a valid credit card. You hereby certify that you are an authorized user of the credit card. You understand that we take credit card fraud and non-payment very seriously, and we may work with law enforcement agencies and private parties to address these issues if they occur. We further reserve the right to suspend service to any delinquent account without notice. If you have questions about our fees, please contact us before you complete any search. You are responsible for (and must pay for) all use of our databases made by individuals using your account. If you suspect that unauthorized use of your account is taking place, you must notify us immediately. Intelius will use reasonable efforts to deliver the information services to its customers, and to compile information gathered from selected public records and other sources; provided, however, customer accepts all information "AS IS". All purchases are final with no refunds. Furthermore, Intelius accesses and is charged for information controlled by third parties and cannot guarantee the accuracy of the information.

7. Disclaimer Of Warranties. The information in the Intelius databases has been compiled from public records and other proprietary sources for the specific purposes of (1) locating individuals, property and businesses, and/or (2) providing general background information about individuals and businesses for verification purposes. Neither Intelius nor any of our data suppliers represents or warrants that the Information is current, complete or accurate. Intelius HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES REGARDING THE PERFORMANCE OF THE SERVICE AND THE ACCURACY, CURRENCY, OR COMPLETENESS OF THE INFORMATION, INCLUDING (WITHOUT LIMITATION) ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ADDITIONALLY, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, INCLUDING (WITHOUT LIMITATION) ANY DIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR ANY OTHER CLAIMS OF YOURS OR THIRD PARTIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You assume all risks associated with the use of our databases and information.

8. Indemnification. You agree that you shall indemnify and hold harmless Intelius, its officers, directors, employees and agents, and all entities that have contributed information or data to, or provided services, for the Service, against any and all direct or indirect losses, claims, demands, expenses (including attorneys' fees) or liabilities of whatever nature or kind arising in any way out of your use of the Service or of our databases or of the information and data contained therein. We will promptly notify you of any such claim.

9. Communication. Intelius primarily uses email to communicate with its customers. All purchase receipts, confirmation notices, and welcome messages are delivered through electronic communications. Intelius may periodically communicate service and other suitable updates with its customers via email. Customer requested reports will be made available online for 30 days following purchase in the Manage Account area of the site.

10. Term. The term of this Agreement shall begin on the day that you agree to these terms and shall continue until terminated by either of us upon notice, which may be given by email. The terms of sections 4, 5, 7 and 8 shall survive termination. Additionally, all of the restrictions on use of our information shall continue to apply to information downloaded from Intelius until all copies of that information are destroyed by you.

11. Third Party Advertisers. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.

12. Other Terms. This Agreement shall be governed by Washington law. Failure by either of us to insist on the strict performance of any of the terms and conditions of this Agreement in one or more cases shall not be considered a waiver or relinquishment for the future of any such term or condition or of any other term or condition. The terms and conditions set forth here constitute our entire agreement, and any additional or different terms or conditions set forth in any other document, including without limitation any purchase order, shall be of no effect.

I got the same $19.95 charge for 5 months already. Do you guys think I can sue them at the small claim court to get my money back?

I'm trying to unsuscribe but can't find how to do it on the website, can someone help me please?

I always keep a few prepaid credit cards on hand with various small balances to deal with this sort of thing. It will reject changes you did not know about and only pass the one you did.

If you have several credit cards, use one that you are about to cancel.

Then as soon as you buy from a suspicious seller, cancel it. 8)

I just saw that a credit card I don't use was over the limit, when I checked through I found that this comp. has alternated charging me 19.95 and 24.95 since a .99 charge I had made that I barely remember.

I did not sign up for anything and if it asked me to do a subscription I always opt out. They have charged me $420.50!!

all together for nothing! I'm going to talk to the bank tomorrow, hopefully I can get it back though probably not I am thinking about just cancel my bank accounts so I am in charge of my own money and no way this can happen again.

TALK ABOUT BEING PISSED. I JUST NOTICED THAT 19.95 WAS TAKEEN OUT OF MY ACCOUNT NOT REALIZING THE 19.95 MONTHLY MEMBERSHIP.

I SIGNED UP FOR 4.95 TO LOOK UP AN ADDRESS.

THIS COMPANY HAS ALOT OF NERVE. THEY WONT EVEN REFUND YOU THE MONEY.

Okay you signed up for some reason or another but are pissed when you see a charge on your account a month later for 19.95. When it clearly says before you continue and i quote:

People Search Report

Report includes when available:

Full Name Address

Age & DOB Phone Number

Relatives Address History

Avg. Income Home Value

Identity Protect Benefits

Identity Protect Includes:

* Monthly Credit Reports

* 24/7 Recovery Services

* Credit Monitoring

* Email Alerts

* Internet Scanning

* $25,000 Identity Theft Insurance

* 10% Off All Intelius Purchases

* Public Records Monitoring

* Real Time ID Theft Risk Score

* Much More

Offer Details:

Click "Continue" button to accept this special offer price and activate your trial membership to take advantage of the great benefits that Identity Protect has to offer. The membership fee of $19.95 per month will be charged/debited by Intelius.com to the credit/debit card you use today with Intelius.com after the 7-day trial. Special Offer only available to Non Identity Protect Customer. You may cancel anytime by calling (877) 974-**** or visiting the "My Intelius" section of the Intelius.com website.

Additional Offer & Benefit Details | Terms & Conditions | Privacy Policy

I avoided every subscription box and still got charged $19.95 for a $.99 phone number request that told me nothing! Not only was the $.99 a waste, but it wound up costing me another $19.95.

Hopefully I can get through to them in the morning to reverse the charge. Its great that there are websites like this out here so I can see that I am not the only one getting duped!

I used intellus to find a current phone number and agreed to the 95 cent charge. I navagated around the boxes needed for concent to authorize enrollment in intellus identity protect.

I was asked to enter my e-mail address to authorize enrollment. I never entered by email address and passed over the enrollment button to get my report. Within a few minutes I was sent an email stating that I would be charged 19.95 a month if I do not cancell within 7 days. I immediately typed out 2 messages for intellus customer service both of which came back to me as server doesn't exist.

In addition, intellus sent me out dated info that I already had but, would sent me more info for 30+ bucks. Stay away from intellus, this is one shady company!!!!!!!!!!!!!!1

ordered .95 cent report and they enrolled me in a 19.95/month Id protection when I said no to this service yet was charged. I called and had the charges reverses

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you.

*** companies like INTELIOUS are the reason why people get bad, poor, inaccurate, and just plain old WRONG information. But people think they're getting good info so they pay them money. Money they'll never get back even when the info turns out to be wrong as ***.

But what can any od us do? The Federal Trade Commission doesn't care or they'd do something about it, so the gov't obviously doesn't care. Besides, they're way too busy giving away all our hard earned taxes we've paid to other friggen people around the globe that aren't even from our own country. Nothin new there . . .

Well, the only thing anyone can do about INTELIOUS is just walk in to one of their offices and just take matters into your OWN HANDS and show them we're tired of their ***. Unfortunately that's the ONLY way to make people listen to what your saying these days.

This planet is about one thing anymore; M O N E Y. People don't matter, only money matters . . . and lots of it. Lying, cheating, and breaking the backs of those who they can TAKE it from appears to be legal these days (at least in most countries).

I say do unto them what they've done unto us.