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Intelius
Reviews and Complaints
Reviews Chart
$19.6K
CLAIMED LOSSES
503
TOTAL REVIEWS
72.6K
PAGE VIEWS
Intelius-very old info if any!
I paid for 14 day trial and cancled same day.The info they had on me was over 15yrs old and wrong!!All the people and phone numbers I had and were currant came up with no info. For any additional information or in depth investigation for any of the people I was trying to research, they required additional money to view the details that should have been added to the trial membership but were not. There was no way, in my estimation, that you could do a reliable search on anyone without extra money, and then, my assumption was that it would be as incomplete and incorrect and the small bit of information that I acquired in the beginning.
1 comment
ID
Location
Beaufort, South Carolina
Loss
$29
Debited my account without permission
I went to the intelius web site to look up a cell phone number, it was called reverse phone look up. I had saw someone else us this service to look up a cell number. I used my credit card and was charged 5.99. However, I never got the phone number that I paid for. So I let it go, what's 5.99. But every month since that happened they have debited my account for $19.95. I am contacting my bank and the better business bureau to try to put a stp to this theft. So far they owe me over 45 dollars. I plan to recover every penny.
ID
Location
Mount Laurel, New Jersey
Intelius Passing on Credit Card Info
I used Intelius for property information. Unknown to me, signing up for the service led to 24ProtectPlus sending me an e-mail that I had subscribedd to their service/membership and they billed my credit card. Since I didn't even know this firm, I realized it was another scam. They got my credit card info from the Intelius transaction. I cancelled and I am really "pissed" that Intelius had the gall to pass on my information causing me the nuisance of having to go thru cancelling this unwanted service. I am notifying the FCC of both of these organizations.
ID
Location
Sacramento, California
Intelius Rip-Off : Incorrect Info & No Refund!
A Google search for a particular individual led to a link to Intellius.com for information about that person. Intellius correctly identified the individual's name, age, and city of residence, then provided another link for additional criminal background information about the individual--which cost $29.95. I clicked on this link to buy the criminal info, entered my credit card information, and received the supposed report of the criminal background information for the person whom Intellius had identified by name, age, and location in the previous screen. However, the information in the Criminal Report was NOT for this individual! It was for someone 20 years younger with a similar name... I called Intellius to report this problem and request a refund. Intellius informed me that I should have entered the person's age on the order screen. I told Intellius that on the order screen there was NO PLACE to enter the person's age; and Intellius itself had already identified the person's age on previous screen... I further explained that Intellius, in accepting the fee, had contracted to give correct information--not incorrect information, and that I was entitled to a refund. The representative refused to give a refund and hung up the phone. BIG RIP-OFF! BIG SCAM! AVOID THIS COMPANY!!!! THEY SHOULD BE SHUT DOWN.
ID
Location
Chantilly, Virginia
Service
Intelius Background Check
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Verified ReviewerIntelius is bogus
Intelius sells backgroud check services on individual all over the country. Trouble is, you do not get anything for your money and the worst part is, they charge you an extra $19.95 which Stephan of Intelius says you agree to when you check the box and send them payment for the service you really were buying. So they stick it up your *** because they have an attorney who showed them how they could legally extort $19.95 from each *** *** enough to buy anything from these phonies. Tell everyone you know to not buy anything from Intelius. They are scammers.
ID
Location
Bangor, Maine
Intellus charged $19.95 extra
I bought information for $.95 and got charged that amount and $19.95 for Identity Protect. I didn't see that one coming. I cancelled, but they would not refund the $19.95. They are deceiving! I sent an email as soon as the money was taken from my account, and I was told, when I called them, that they never received an email from me. I will never use them again! It should be that people have a choice as to whether they want Identity Protect, If you don't know about the charges, they will take the money out every month.
17 comments
ID
Location
Millerton, Pennsylvania
Unauthorized charges to my credit card.
After using Intelius for a phone lookup which was supposed to cost 95 cents, next month a charge for $19.95 showed up on my credit card bill. I did not challenge this, but when it showed up again next month, I called the company. They told me I had agreed to this but did go ahead and cancel my "agreement". I could not get a refund. Then, I filed a consumer complaint with my state (MO.) attorney. I had a reply from his office shortly and in about 3 weeks, Intelius did refund $39.90. I advise anyone who has been scammed by this company to contact their state attorney and file a complaint.
3 comments
ID
Location
Poplar Bluff, Missouri
I do not want their service, can not reach by phone
Intelius will not honor my request to discontinue my subscription..need help from a legal councellor to do ths..help is needed now !!! New York State resident (I am) Intelius keeps subscribing me without my consent on my credit card to do the new subscription. Have continued to try to reach them via phone, can not get thru to them. After 5 days, I will try to call them again & again if need be. Any positive suggestions to resolve this are greatly appreciated... as soon as possible . Now would be better than later email help to me at Boopatoo@***.com
1 comment
ID
Location
Depew, New York
Intelius.com ripoff
I ordered one search from these people and paid $1.95 for it,with my bank card.They then charged me $19.95 one week later for credit checking.I asked my bank not to pay , but if you have ordered something from them before ,too bad.this is a scam ,plain and simple.do not use these people ,you will be sorry and they will NOT return or refund.i did contact them through their site and told them it was a scam.I received no answer.And now when you try to use the site ,you still have to pay.SCAM
2 comments
ID
Location
Pasadena, Texas
Intelius is a bogus website
There is no customer service center. No one answers any phone #s. I believe they are a hacking site who are able to retrieve banking information. I've never been on this site or subscribed to this site, and they started taking money from my checking acct. Beware- This is a scam site Scam!! Call your bank right away Report to as many blogs and email to as many people you know. The better business bureau will do nothing for you I repeat this is a scamming hacking web site- Beware They are not investigating and should be investigated Veri Sign Secure is BS too
ID
Location
Mount Clemens, Michigan
Intelius big scammer, won't answer phone
I went on line to check a phone number on one person and the site I thought I used charged me my 99 cents and then cancelled my subscription. All of a sudden I began receiving charges from Intelius. Tried several times calling them and was on hold one time for 50 minutes before I gave up. They never answer their phone. When I call on the selection list they give me I use the one the states all other calls because the other ones just don't apply to me. It is so frustrating as I am a senion citizen and altho I do understand things I hate being treated they way they have treated me.
ID
Location
Washington, District Of Columbia
Unauthorized Subscripion
I agreed to pay $1.95 one time for an email address of an old friend. The address that I got had not been in effect for at least 10 years. Although I complained immediately thereafter, they still charged me the $1.95. A couple of weeks later, I noticed a $19.95 debit for a subscription for Identity Theft Protection that I did not sign up for. I have sent them 3 emails about a refund and not gotten any response. I am getting ready to call "customer service" with a lot of verbal taking place. Seems to me that the only identity theft protection I need is from Intelius!
2 comments
ID
Location
Mobile, Alabama
Intelius unauthorized charges
I used Intelius to confirm addresses - after the first month there were 2 unauthorized charges by ValueMax for $19.95 and another for $19.95 from ProtectionPlus. I called the 800 # for ValueMax and had them cancel one month - had to talk to a supervisor to cancel the first month. They are a rip-off and part of Intelius - they said that when we used Intelius we signed up for a free 7 day membership and if we did not cancel after 7 days we got the $19.95/month charges. This is a serious illegal activity. I would be glad to be involved in any class-action suit against this dishonest business practice. Do not use Intelius!
4 comments
ID
Location
Portland, Oregon
Loss
$60
Intelius for the not-Intelius
I like many others are not obviously smart enough to see a scam coming my way; I simply wanted to look up a co-workers birthday and I got charged by Intelius 19.95 for two months when I thought it was a one time charge; furthermore, my card information was shared with a company called "Value Max" and they also charged me. I have not been able to reach Intelius and send two emails cancelling. I am citing all chages as "stolen" to my card going forward. Fair is fair. That membership better be over and done with or it is Better Business Bureau next . . .
ID
Location
Washington, District Of Columbia
I bought a $49.95 report on myself from Intelius. They did not produce records they claimed would be in the report and the info was incorrect. The info was wrong. They had me living in states I had never visited. Vital true info was missing. They listed relatives I...
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8 comments
PissedConsumer268138
#268138
I searched myself on Intelius only to find I am related to so many people I do not know. I wrote to Intelius asking them to disclose the relationship of these people to me; as my parents did let me know of these people and they seem to have better knowledge than my parents.
This is their response….
"Hello Millicen., Thank you for contacting Customer Support! Unfortunately, we are unable to provide the exact source of the public record. Intelius is only an aggregator of public records. Local, state and federal agencies make updates to public records.
You would need to contact them directly to see if they can provide the source of this public record information. The information can come from marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.
Thank you, Noah Customer Support."
This Intelius is a fraud posting incorrect information. Because of this I’m flooded with junk mail for these individual I do not know.
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ID
Location
Frankton, Indiana
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They have my name miss spelled on this site and have information that is almost 20 years old