Intelius Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
0
ISSUES RESOLVED
474
TOTAL REVIEWS
$19.1K
CLAIMED LOSSES
$120
AVG LOSS
70.8K
PAGE VIEWS
What's your story with this company?
Ask a Question About Intelius
Cons
- Data is inaccurate
- Bad customer service
- More id proof to opt-out
Pros
- I thought was a good deal for one time use
- Good customer service
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
They get your credit card information and then constantly charge you month after months after months. Even though I cancelled my account with them they said it was shut down but 3 months afterwards they kept charging me. No matter how many times I cancelled they...
View full review
Review
I have sent at least 3 emails requesting that my service be cancelled and the fee refunded. I signed up for the free trial for people search to find one telephone number that I couldn't get until I had accidently agreed to the identity theft service. I...
View full review
2 comments
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular ...
View more comments
Review
I signed up for the so-called 7-day "Free-Trial" with Intelius and discovered the service isn't worth the money. So, well within that first week, I not only cancelled my account on-line, I also wrote Intelius Customer Service for back-up cancellation - they...
View full review
1 comment
To Intelius CS...The guy tried, multiple times apparently, to cancel WITHIN THE 7 DAYS!! You guys dragged your feet intentionally to nick him for the $19.99!! How dumb do you ...
Review
Loss
$21
I purchased a background check and a Federal criminal check on an individual. The report from Intelius stated there was no criminal background. The site was extremely hard to use and it misleads you. I turned around and went through another site at a fraction of the...
View full review
2 comments
Please call 888-445-2727 Monday – Friday 5am – 8pm PST. We will be more than happy to assist you with your account.
View more comments
Review
I have sent Intellius 3 emails asking them to reverse 3 charges that were not authorized on my account. NO RESPONSE. I now have to make a report to the Gendarmerie in France, since they charged my French bank account. Their charges also caused overdraft charges...
View full review
1 comment
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular ...
Review
Intellius kept charging my credit card after one usage. I contacted their "customer service" which switched me around to different departments and ended up sending me back to the first "service" representative who refused to credit me for 3 months they fraudulently...
View full review
1 comment
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular ...
Review
Please stop letting Linda renee Blackshear from riverdale, geogia post my husbands name We are tired of this!!!!!!!! Her name is no longer Linda Blackshear nor is she still married to my husband. Her surname is Linda Renee Hart!!!!!!! If you all dont change this we...
View full review
2 comments
Intelius is merely an aggregator of public record and otherwise available public information. We make no claim to the accuracy or currency of the information contained within...
View more comments
Review
I used a debit card with a small amount on it for Intelius. I had never used the card for anything else, and to my dismay there were several charges for purchases over the internet that I did not make!!!! There's a reason why they don't accept PayPal- because they...
View full review
3 comments
yes, I cancelled the account and reported the charges. I never used that particular account, thankfully there was only $35 dollars available.
View more comments
Review
Intelius in Los Angeles, California - Respond to Matthewg
Matthewg, It has been a couple of years since you filed a complaint so perhaps that's the difference in the results we received. I use Intelius to check tenants before agreeing to let them rent from us. At first I did not know how to use the system but whenever I needed some help they were always there and pleasant. Perhaps they have heard you and changed their ways. To post this I need to add 25 more words so I'll just thank you and others who may of had problems with Intelius and complained. Very Sincerely, Freddie
Review
Intelius in New York, New York - Janessa Bernstein
Intelius has failed (after my sending 7 fax requests documenting that the information about me on their site is incorrect and was posted by a hacker) to remove information about me on its website. This company should not be allowed to operate like this. It is ridiculous that people can have their privacy violated by hackers first and then have the information used against them by a company that claims to be reputable. If Intelius cared about its internal policies that it so proudly displays on its site, it would remove incorrect information! I hope anyone else in my position files similar complaints with all appropriate agencies.
3 comments
View more comments
Review
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
If you cancel your credit card, and change your account will that work? They are charging me and I\'m nervous it will just get worse.