Anonymous
map-marker Utica, New York

Review in Household Services category from Utica, New York

I want out of contract and also people.com also which I never signed up for
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Reason of review:
Poor customer service
1 comment
Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker Discovery Bay, California

Intelius Membership Review from Discovery Bay, California

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This company is a joke. Couldn't come up with the information I needed so they give me credit. Sent customer service a e-mail asking to cancel my membership. Apparently they didn't. So they just billed my credit card 2 months later. This company gets my middle finger
View full review
Reason of review:
Poor customer service
1 comment
Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker Pasadena, Texas

Incorrect Information- Mary L Rushing??

I researched myself before I chose to use intellius for business. My information is incorrect. I have never worked at the location that is attached to my name. My name is not Mary L. it is Marissa. The company is reporting inaccurate information on a background checking website which really seems to be dangerous in my opinion. If you contact customer service they claim that nothing can be done or changed. So, if Intellius can't maintain an accurate database, shouldn't this be stated loud and clear, not just in small tiny print lettering that states it may not be accurate.
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Reason of review:
Bad quality
2 comments
Guest

Your business activity is a fraud by posting data somehow attributed FRAUDULENTY TO AN INDIVIDUAL but not verified.

You are NEGLIGENT in checking the validity of identity and activity THUS commit VIOLATIONS of many federal and state consumer protection laws. We seek $50 MIllion in restitution. And want CONGRESS to put out of business....

Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

View more comments (1)
Anonymous
map-marker Camp Hill, Pennsylvania

Incorrect Information

Researching my name, I found incorrect information on the INTELIUS website. I contacted customer service and inquired about correcting the matter.

Even though they input the information on their website, the claim is that they CANNOT change what they have posted, and that I should contact the agencies from whom they acquire the data. Who are they? Of course, they aren't sure or don't know. Needless to say, in addition to listing an incorrect spelling of my name, they also have me linked, as a family member, to people I don't even know.

Having the same last name does not mean people are related.

Needless to say, since they chose not to make corrections, then I have to believe that the site is unreliable and should not be used as a primary source of background check information. Look for a more accurate and reliable source before spending your money.

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24 comments
Guest

They have my information wrong, too. They have me as going to school I have never attended, employers that are not mine, being associated with people I don't even know, saying I live in places I have never lived; they have multiple records of me that are all wrong.

Guest
reply icon Replying to comment of Guest-1630038

The same thing happened to me. I am listed with the wrong employer and school. There is another person with the same name as me, but different age and lives in a different state and my employers and college are listed on her profile.

Guest

I agree. They have me listed as being related to my EX husband's new wife!

Also, they are showing me at an address in Colorado with a Montana phone number! The address is not an address I even know! I googled the address and the last name is a last name that I used to have! This site is a joke.

I have requested several times they remove me from their website and it never happens.

They have an "opt out" option but does it REALLY work??? NOPE.

Guest

Put me down as older I dont like that

Guest

Also was given incorrect information and was told my husband is not dead and his death was in 2006 why was he cremated then just so someone could make more money off of him. He died of cancer

Guest

Three people I never heard of associated with me? Only one of which had the same last name.

Guest

I too have the same problem. Grandpa listed as husband

misspelled names of children and ages. Very wrong!!!

Guest

They have my husband and myself living in towns we never have lived. Phone numbers in cities we have never had and never heard let alone know some of our relatives they associate us with.

Totally worthless website. Not reliable AT ALL!!!!!

Guest

They connected me to someone with a different last name to whom I am also not related. Now my wife thinks that I have been married before.

This site is a scourge and should be sued for class-action libel.

Guest

they say I have an "alias" when I don't. I hate the "data broker" industry

View more comments (23)
Anonymous

Incorrect information

They have mixed me up with another person. We live in two different states. and they are confusing us. I cannot get them to correct the information. This is really irresponsible and should be illegal to put out wrong information without correcting it. Does anyone know what can be done about this or whom to contact? I received information that this person's health insurance info has been hacked and it was sent to my address and not hers. This is so crazy. How do I clear this up? It is very frustrating and I don't know what to do about this abomination.
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Cons:
  • Data is inaccurate
  • Data can be inaccurate
Reason of review:
Not as described/ advertised
1 comment
Customer S Vff

We apologize for any inconvenience arising from the content of our search results and would like the opportunity to assist you.

For additional information on our public records database, including opt-out request submission, please visit Intelius’ Privacy Policy at www.intelius.com/privacy.php.

You may also visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker Arlington, Tennessee

Intelius background check is a scam

I decided to do a background check as I was applying for a new job. I paid the 19.95 for a one time check.

Its kind of expensive but I figured why not. It gave inaccurate information. To top it off I happened to notice they charged me for premium service which I had already declined in the purchase. I tried to contact customer service and was disconnected multiple times.

Now I have to wait until tomorrow to again attempt to have the charges reversed. Do not use this cite the information is incorrect and you will be charged for things you did not order.

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Reason of review:
Problems with payment
1 comment
Customer S Vff

Blanket Response to a Rebuttal

Thank you for your prompt response.

We would be more than happy to assist you with the specific account and address your concerns. Please contact one of our Customer Care Specialists so that we may work with you to resolve this matter.

A variety of options to contact the Customer Care team can be found on the contact us page on the Intelius website.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker Camarillo, California

How to Opt Out - It's Not Brain Surgery

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People amaze me. It took me under 5 minutes to search and find out how to opt out of their database. But in our lazy society, people would sooner complain and threaten legal action (give me a break) than take a few minutes to address the issue. Here, I did it for you. Perhaps you can pay me instead of "your lawyer".

The quickest and simplest way to have your information removed from our database and reports (also known as "opting out") is to send us a request via the Intelius Opt-Out online form (https://www.intelius.com/optout.php). Be sure to include your email address so that we can notify you both when your request is received and when we've completed your opt out.

You can also send us a request via fax or postal mail. In order to accurately identify your records, we need your request to include:

Name

Date of birth

Address

Proof of identity, consisting of either:

Copy of a government-issued ID with any photo or ID number crossed out. Examples: driver's license, U.S. passport, U.S. military ID card, state-issued ID card, or employee ID card from a state agency.

Notarized Identity Verification Form

Here is contact information for submitting your request:

Fax

Mail (425) 974-****

P.O. Box 4145

Bellevue, WA 98009-****

Your information will be removed from our database within 7-14 days. For more details on how we protect your privacy, view our Privacy Policy.

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Pros:
  • Good customer service
Cons:
  • Data can be inaccurate
Reason of review:
Consumers are whiners
Anonymous

Questionable access to criminal records

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I use Intelius to occasionally get an address for someone. They are good with that information. Today I, for the first time, used them to pull criminal records info for someone who I know has a criminal record. I bought their top-tier service and even paid an extra $20 for a national criminal records check (FBI). Well both service turned up no records and they seemed to indicate that they aren't able to get that information. I know the person I was searching has multiple records and I believe Intelius just isn't able to get criminal record info for most states. I won't be using them again. I'm out $70.
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Reason of review:
Bad quality
1 comment
Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker New Lebanon, Ohio

Unauthorized Charges On Credit Card

Attempted to purchase 99 cent service, and they automatically signed me up for the 19.95/month premier plan without asking me. SCAM COMPANY!

BAD BUSINESS PRACTICE! Attempted to purchase 99 cent service, and they automatically signed me up for the 19.95/month premier plan without asking me. SCAM COMPANY! BAD BUSINESS PRACTICE!

Attempted to purchase 99 cent service, and they automatically signed me up for the 19.95/month premier plan without asking me. SCAM COMPANY! BAD BUSINESS PRACTICE! Attempted to purchase 99 cent service, and they automatically signed me up for the 19.95/month premier plan without asking me.

SCAM COMPANY! BAD BUSINESS PRACTICE!

View full review
Loss:
$60
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

3 comments
Guest

I have no idea how they got my bank account and for 3 years twice in a month they charged me 19,95.

i have been very sick unable to go trough my bank estatament.

just found it out.

i am in shock and I do not know what to do about.

anyone who can help me with information how to get my money back?

Guest

There is no such thing as a trial without continues service. it was in the fine print somewhere I'm sure. Easy to miss but it's still there.

Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

View more comments (2)
Verdis Lnu
map-marker Houston, Texas

And for just $29.95 more, you can get......

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This is a ridiculous site. The very basic of information. I would guess to get thorough information on a person, you'd have to pay about $100. I think I stopped at the 29.95 mark. Criminal information was there at the additional price, but detailed, and then there is a link to "access courthouse records" and at an additional fee. This is not transparent which is not full disclosure about the product you are buying. I thought I would get useful information but I'll go the official route in the future. Gotta love the muck that good advertising lands you in. P.S. Thank you for giving me a place to report, but Category won't let me put anything but Household Services, so I guess I'll select plumbing or something like that.
View full review
Loss:
$30
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

________________________________________

Anonymous

Intelius Optout Procedure

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I contacted this company to remove my information due to a permanent restraining order that I have against a stalker. I sent them the information that was given to me by the police department. They refused to remove my information and told me that I had to send them a copy of the police report and a copy of the restraining order. Basically, they want consumers to jump through hoops or make it extremely difficult for you to have your information removed. The restraining order is filed in another county, I have to drive an hour one way to get this information. This is really ridiculous, I am meeting with an attorney on Thursday. They should not have the power to put peoples safety in jeopardy. The rep told me "ma'am a lot of lawyers use our service." I don't give a rat's #$% who uses your service. If an individual doesn't feel comfortable with their information on your site, it should be removed. We all have the right to privacy. You will be hearing from my lawyer!
View full review
Reason of review:
Poor customer service
1 comment
Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker Mountain View, California

Intelius - Review in Media category from Mountain View, California

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INTELIUS WILL RIP YOU OFF!!! Thought I was paying for one time use and when I realized they were charging my credit card every month, I canceled on the website (or at least thought I did). Finally had to cancel over the phone and of course didn't get a refund for the money that should have never been taken in the first place!
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Reason of review:
Problems with payment
1 comment
Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

It sounds like a membership may have been activated through the acceptance of an offer during the checkout process.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous

Intelius - Incorrect Information Review

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All of my information is incorrect, including my name, address, employment and especially relative info. There is only one accurate piece of data..my age..lol
View full review
1 comment
Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous

They Think They are a Legitimate Company

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After going through the previously mention scam involving the web site that signs you up whether you want it or not and charging you after cancelling I received an e-mail asking me to do a survey on their customer service. Their actions indicate that they are under the illusion that they are a real company providing an product of value and they have a service that can be made better by customer feedback. Intelius is not just crooked, they are insane. Their product has no value, it is just junk information that a kindergartner could research off the internet.
View full review
Loss:
$8
Reason of review:
Actual Fraud
1 comment
Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker Shawnee, Oklahoma

I thought i was going to be billed one time

I got to looking and I am actually going to be billed every month at a higher amount than what I paid! I do not want that! please cancel my account now. 9-9-2014. I also do not like my credit card being used that often. I tried to remove the program myself and I could not. not only do I want to cancel my account I also want the program removed from my computer! I was deliberately tricked in buying the program. I was purposely made to believe that I had to pay $4.95 as a one time deal. also for security reasons I want it canceled. thank you.
View full review
Loss:
$5
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

Memberships can be activated through either the acceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report. All of our offers describe the specifics of the service, including billing. Additionally, all of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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