Anonymous
map-marker Elk River, Minnesota

Scam

I am very disappointed at Intelius, they have a sale for $0.95 and I ended up paying $7.95. Bogus report and a scam. DO NOT FALL FOR THIS TRAP. They automatically sign you up for a so call premier monthly services if you do cannel within 7 days, you will end up paying $30 monthly. Please read the fine print so you do not end up like me!!! People should be able to make one search without having to pay a future. I do not mind paying for value, but the information provided by Intelius is totally bogus because I was able to find that same information online without having to pay a future. It is a disgrace that a company like intelius is allowed to take advantage of ordinary people in this manner. I would have gladly paid the amount asked if the information provided was worthwhile.
View full review
Loss:
$7
Reason of review:
Bad quality

Preferred solution: Price reduction

Anonymous

Intelius Subscription Review

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Companies like this are the lowest *** on Earth. They try to trick you into paying this monthly subscription when you never authorized it. We should call them every 5 minutes for the rest of their worthless lives and let them know what lowlifes they are (as if they didn't know already.)
View full review
Reason of review:
Bad quality
Anonymous
map-marker Clearwater, Florida

Short Review on October&nbs-04:00;25,&nbs-04:00;2016

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Informatiom is not reliable and is incorrect.
View full review
Reason of review:
Bad quality
matthewg
map-marker Boca Raton, Florida

INTELIUS SCAM

I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized!!!

THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am disgusted! I am calling the better biz bureau!

How can someone charge you for a service never purchased/authorized, etc... Please beware of these scams and the only reason i chose them was because they were the first to come up under search engines.

I hope they get what is coming to them.

View full review
Loss:
$20
330 comments
Alice L Uzh

Intelius advertises a fee background search but does not provide that. I was trying to check on what I thought was a scam but the service would not provide that information unless I paid. This, too, is a scam.

Guest

Ordered a criminal check from Intelius for $39.95. They came back with nothing from 1 state.

Said if I wanted more states I would have to pay an additional $19.95.

Would have appreciated if they stated this before they took my money as I would not have used them. You would think a criminal check would be comprehensive

Guest

Checked out this service over a year ago and canceled a .95c offer the same day. They have been billing me 29.95 a month for a year.

Missed it because secretary pays bills. Just caught it when i had to look up some thing else on bill. Do not give these your credit card no for anything looks like one nice scam by a bunch of crooks.

Don't bother trying to call they will not answer. More proof they know what they are doing.

Guest
reply icon Replying to comment of Guest-1529807

Did you get your money back by contacting your bank. This happened to me too :(

Guest

I needed one phone number which they offered to provide for 95 cents. Then, after providing them with my credit card number, I noticed they hit me up with an additional charge of $7.95 several days later.

They're a pack of thieves with hidden clauses and small-print stipulations! AVOID!

Guest

I second the complaint. I asked for a single number reverse lookup and they gave me some unrequested "premiere membership" and when I called up they wouldn't cancel it, they pretended they couldn't find it, even when I gave them the charge number on the E-mail I received which alerted me to the scam.

They are a a total scam! I was routed to some call center with people with heavy accents who pretended they couldn't hear me, while AMEX heard me just find when I registered the dispute.

Guest

did the same thing to me when i realized i called them and they said there was a problem with my credit card i see i was sill charged im going to cancel the credit card and dispute the charge.

pjdupuf

Guest

I am trying to stop this. I once opt out. They continue to bill

Guest

Intelius said they would find the person that had my cell phone and give me the location. Each time we were ALMOST there , FOR A LITTLE MORE MONEY they could do it.

What a sham! FRAUDS, ***, BATRASTARDS. I WISH I could call them something that was really bad.

They can't do anything about anything. Don't waste your time or money.

Glad to sign my name.

w

Annie

Guest

I just checked my name..all the places listed that I worked for I have never heard of. Puy these scammers out of business.

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Anonymous
map-marker Washington, District Of Columbia

Even the gender was wrong.

I did a background search today on a developer/contractor/landlord and almost every piece of information was inaccurate, even the gender was wrong. My subject (a male) has a DUI, six open Civil cases in DC Superior Court, has a judgment for fraud over $500,000, has defaulted on several mortgages and several landlord/tenant actions.....none of which appeared in the background report. I clicked on his wife and she was listed as a male. Moreover, they listed none of his properties (he owns at least five in DC) and his home address is wrong. I paid 39.95 for garbage and want my money back. If my credit card has a charge I'll file a claim.
View full review
Loss:
$40
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Clarks Summit, Pennsylvania

Review in Internet category from Clarks Summit, Pennsylvania

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I have been charged 29.99 on my card for months. I finally had to cancel debit card. I received a new one. Somehow they started charging that card and i never gave them that one. This is crimonal.
View full review
Reason of review:
Problems with payment
3 comments
Guest

They have done the same to me. for 19 months.

They are only refunding back 12 months out of 19 at $21.35 per months. I'm planning a Class Action Law Suite and will need all of you with the same complaints to join me. please stay Tuned in this blogg or contact me at nmandili@***.com. This is a huge law suite with settlement in the MILLIONS according to my attorneys.

We need all of us to band together to get after them for illegal practices.

Nobel

Guest
reply icon Replying to comment of Guest-1144067

I'm having the same issue as well. $19.95 a month for 2 years before I caught on and I never used the services...not even once.

I was told they would refund 12 months as well..still waiting on that...I did receive an e-mail stating that they would refund 19.95 to my account after speaking with a rep. who said I would receive 239.40.

This just took place yesterday...I am waiting to see what I actually do get back in the 5 to 7 day period. I might just be with you on this suit thing if it's still happening.

Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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Anonymous
map-marker East Setauket, New York

Intelius People Search Review from East Setauket, New York

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I work with psychiatric patients. I do not want my info online for safety as my address. They keep pretending they cant see my attachment & no matter how much they enlarge it they wont let me opt out. I will sue them if i can. They have no regard for safety issues they lie & say they cannot see my info
View full review
Reason of review:
Bad quality
2 comments
Customer S Vff

We apologize for any inconvenience arising from the content of our search results and would like the opportunity to assist you.

For additional information on our public records database, including opt-out request submission, please visit Intelius’ Privacy Policy at www.intelius.com/privacy.php.

You may also visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Customer S Vff

We apologize for any inconvenience arising from the content of our search results and would like the opportunity to assist you.

For additional information on our public records database, including opt-out request submission, please visit Intelius’ Privacy Policy at www.intelius.com/privacy.php.

You may also visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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Anonymous
map-marker Fremont, California

Intelius gave me outdated email and phone

i was searching my friend's phone and email. looked at yellowpages.com and intelius COUGHT me somehow and provided outdated info and put on a monthly membership that i did not want. when i called they did not refund money. i think they are cheaters!!if they cant have updated phone and email, a fool only can trust them with other services!! i think they are cheaters!!if they cant have updated phone and email, a fool only can trust them with other services!! WHY 80 WORD THESIS ONE HAS TO BE FORCED TO WRITE SIR
View full review
Reason of review:
Poor customer service
2 comments
Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

View more comments (1)
Anonymous
map-marker Mountain View, California

Intelius People Search Review

Innacurate personal information on many people? Why?
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Anonymous
map-marker Manassas, Virginia

Intellius scam

I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection!A service I never asked for, never authorized!!! THEY ARE STEALING from consumers! I am disgusted! I am calling the better biz bureau! How can send they send a person an email, with an subscription hidden in the small print and charge you for a service you never authorized. This company and their profits are a scam!!! Please beware of email scams like this . They made 17 million in profit last year using this phishing strategy.
View full review
Reason of review:
Pricing issue
1 comment
Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker Silver City, New Mexico

Keep taking money from my account after I stopped service

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I took out a one month subscription. The next month they charged me again even though I stopped the service. Trying to find a phone number for them has been fruitless. I don't want them taking more money from my account and am no longer using the site. This company is stealing from consumers and needs to be stopped. I now understand why people go on shooting rampages because of sheer frustration. When I tell a company to stop their services that is exactly what I expect them to do, not continue taking my money. Why would the Better Business Bureau give this company a good rating? They need to look into this company further.
View full review
Loss:
$30
Cons:
  • Bad customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker Bloomfield, Pennsylvania

Intelius Background Check Review from Bloomfield, Pennsylvania

These people have published a invalid online report on me. Intellius claims I own Godwin Energy Resources, LLC. and that when I investigated it it is non exsistant. Then they published that I lived in Louisiana. I have never been in that state. Intellius states I'm related to both a Doris Godwin and August Godwin. That is the nothing farther from the truth than that. Intellius states all these places I have lived and that no truth what so ever. Shut these people down.
View full review
Reason of review:
Not as described/ advertised
1 comment
Customer S Vff

We apologize for any inconvenience arising from the content of our search results and would like the opportunity to assist you.

For additional information on our public records database, including opt-out request submission, please visit Intelius’ Privacy Policy at www.intelius.com/privacy.php.

You may also visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous

Used once...and then they kept billing me

I used this company once to check on an address...next thing I know, they're billing me without authorization. Incredible. What a scam!! not sure why this continues...i saw on the web that MANY, MANY PEOPLE have had the same experience...yet, they continue...not sure why this continues to go without check. Unlike some customers, when I called, i I talked to someone right away...wasn't put on hold...but kept telling me the address that they have listed in not the address I gave them. Well, I think I know where I live! They kept asking for me informamtion....finally, I was able to cancel the subscription.
View full review
Reason of review:
Poor customer service
1 comment
Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous
map-marker San Antonio, Texas

19.95 Intelius scam. Sept 2015

Yes they auto signed me up for 19.95 for a premimium subscription. The site had two checkboxes for 39.99 With subscription to intellius special offer (Which smelled like an auto subscription so I opted for the 49.99 regular price background check).

After putting my credit card info in and reading all the text to make sure I wasn't being signed in to an auto subscription bogus service I clicked show me my report The bill they showed me was for 49.99. I clicked passed it and another screen came up and told me to enter my email address to finish the transaction. I entered my email adress.

I entered it to finish then the cite started acting busy and out of the courner of my eye I looked to the right and lower portion of the screen and saw *** like "By entering your email address you aggree to a montly subscription fee of 19.95 to intelious primium for your. blah blah blah" I'm like wtf I couldn't cancel anything.

There was no check box to opt in or out of. Just a fast one that acted like they wanted my email to send me a report too. Its a flat out "Enter your email here to see the background check you ordered" That some how "constitutes a signed agreement for a premium service." I mean that was the whole reason for me to click the regular price option so I woulden't get this "Special offter with a premium subscription for Intelius".

I'm calling the bank tomarrow for a fraud charge of 19.95. This is an *** thing to do.

View full review
Loss:
$20
Reason of review:
Poor customer service
1 comment
Customer S Vff

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process.

Memberships can be activated through either the acceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report. All of our offers describe the specifics of the service, including billing. Additionally, all of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Anonymous

A Scam Company Refuses to Remove People's Information

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Intelius used to have a simple opt-out form. Now they want you to fax them proof that you are who you claim to be before they might consider removing the listing they have on you. It sounds like a great scam to me. There's no way to know if they'll use the proof that you send them to steal your identity or do God knows what else with it. I'm sorry, but I shouldn't have to send proof that I am who I am to get them or any other company like them to remove the information they have on me. It also turns out that Intelius is run by a crook (read more about the "owner" at http://techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/). This isn't the first scam company the "owner," Naveen Jain has run that has been in trouble with customers/the general public. You can also read other reviews of Intelius at https://www.trustpilot.com/review/www.intelius.com. All of them are equally scathing of the company and it's horrendous practices.
View full review
Cons:
  • More id proof to opt-out
  • Scam
  • No simple opt-out
Reason of review:
Bad quality
3 comments
Guest

These people get proof who you are and they will blast that all over as well.

Customer S Vff

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information.

Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Guest

Not accurate is absolutely correct. I have never worked where the review said I have worked-or I would have had a higher payraise ...

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